13708 Portland Avenue, Burnsville, MN 55337
For more information about senior living options: (866) 208-4318
Overall Review of Grace Homes - Walnut Lodge
Pros
The facility is nice and comfortable.- The new owners have improved the care given.
- The food is great and individualized to each person.
- It is recommended for someone who wants to be in a homelike environment.
- The place is two minutes from the hospital and local shopping and restaurants.
- The staff are very compassionate and detail oriented.
- The manager is nice, responsible, and answers calls very quickly.
Cons
The review claims the facility is unprofessional and exploits workers by paying them less.- It states a nurse was mean, lazy, and racist.
- It notes that morning staff were rude and abusive toward residents.
- The reviewer is glad they left the facility.
- They advise others not to bring their loved ones here.
- It is described as not a good place to work.
Review
Grace Homes Walnut Lodge is best suited for seniors who want a genuinely homelike atmosphere with meals tailored to individual preferences, and who value proximity to medical care and everyday conveniences. The recent shift in ownership has been credited with elevating the level of care and making meals more personalized, which makes the community appealing to residents who prize comfort, familiarity, and a warm, home-like vibe over a more clinical setting. Families should expect a small-community feel where staff purportedly know residents well and respond with a personal touch, particularly in daily routines and dining.
That said, not every senior fits this environment, and some families may prefer alternatives. Those prioritizing absolute consistency in professional conduct, zero tolerance for any mistreatment, or who are navigating complex behavioral or safety needs should approach Grace Homes Walnut Lodge with caution. The most troubling feedback centers on concerns about staff professionalism and treatment of residents, including allegations of unkind or abusive behavior and even discriminatory attitudes. For residents who require highly structured supervision, strict safety protocols, or comprehensive memory-care oversight, other nearby options with clearer safeguards may be more appropriate. In short, a highly professional, uniformly respectful culture is nonnegotiable for some families, and Grace Homes warrants careful vetting in that regard.
The positive elements, an inviting, homelike setting; individualized meals; the convenience of being a quick walk or drive from hospital, shops, and restaurants; and a manager who is described as responsive, collectively offset several practical concerns for many prospective residents. The new ownership appears to have raised the bar on care quality, and the ability to tailor food to individual tastes is a meaningful advantage for daily life and overall satisfaction. For families prioritizing comfort and easy access to medical facilities, these factors can translate into meaningful peace of mind, particularly for residents who settle quickly into the rhythms of a smaller community.
However, the weight of the negative report cannot be dismissed, and it raises legitimate questions about consistency and safety. When one review describes a nurse as mean or lazy, and another indicates rude or abusive behavior among morning staff, the implications for resident well-being are serious. Even if those experiences are outliers, they signal potential gaps in staff training, supervision, and accountability. This means families should seek clarifications on how supervision is handled, what anti-discrimination policies exist, how complaints are investigated, and what steps are taken to ensure respectful treatment across all shifts before committing. Prospective residents with heightened vulnerability or expectations of seamless, compassionate care may want to prioritize facilities with verifiable, city-wide inspection records and robust, enforced codes of conduct.
The decision should hinge on a disciplined on-site assessment and clear comparisons with nearby options. Prospective residents and their families should request a tour at different times of day, speak with frontline caregivers across shifts, and ask for recent licensing or survey results, incident histories, and staff training programs. In addition, it is wise to inquire about how meals are planned and adapted, the cadence of social and recreational activities, transportation options, and how emergencies are managed in real-time. If possible, speaking candidly with current residents and family members can illuminate whether the positive culture described by some aligns with daily lived experience across all shifts and days.
Ultimately, Grace Homes Walnut Lodge offers a compelling blend of warmth, personalized meals, and convenient location that can be a strong fit for families seeking a homey environment and accessible medical care. Yet the notable red flag documented in a negative review warrants serious due diligence. For residents whose priority is unwavering professionalism, consistently respectful care, and demonstrable safety practices, alternatives should be actively compared. If the culture checks out on a direct visit, staff interactions, supervisory clarity, and incident handling appear robust, Grace Homes can be a solid, comfortable option. If not, the search should continue until a community earns clear, sustained confidence in its daily operations and resident protections.
6 resident community capacity
Assisted Living
Board and Care Home
Memory Care
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Minneapolis-St Paul International (9 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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