Ebenezer Ridges Campus in Burnsville, MN

Pros

• The staff are amazing, very caring and attentive.
• The room, the food, and the overall care create a wonderful experience.
• Ebenezer Ridges is a loving, caring place where residents feel supported.
• There are abundant activities and intergenerational programs that residents enjoy.
• The campus is welcoming, with quality staff and a warm environment.
• The memory care programs empower residents to continue their passions in art and music.
• The facility is clean and well maintained, contributing to a positive atmosphere.

Cons

• They give zero stars and describe the facility as sick and unsafe.
• They accuse Penny Flitsch and Jenny Herman of being the most disgusting individuals encountered there.
• They say the staff are unprofessional and that workers mock residents, even nurses.
• They claim basic health code standards are not followed and that OSHA and the Minnesota Health Department have repeatedly reported the facility.
• They allege employees are forced to come in when sick and throwing up.
• They note open bottles of alcohol in the kitchen and teenage workers handling them.
• They describe the TCU as severely understaffed and the non-professional staff as just there to collect a paycheck, with long delays and poor care.
• They report a staff member did nothing when someone was choking at mealtime and showers were repeatedly delayed.
• They claim personal items go missing from residents' rooms and bed sores were untreated or mishandled.
• They say some nurses are crabby and unwilling to help, forcing tasks residents cannot do.
• They accuse a social worker of laughing about a terminal diagnosis during a telehealth call.
• They mention being billed after a relative's death and encountering rude, unhelpful billing staff.
• They describe front desk staff as rude and unhelpful.

Review

Ebenezer Ridges Campus is best suited for seniors who want a vibrant, activity-rich environment with strong opportunities for social engagement, intergenerational interaction, and accessible rehab or memory-care support on a single campus that sits across from the local hospital. This community appeals to families who value consistent programming, a sense of community among residents, and regular, visible engagement from leadership. For those who prioritize a bustling campus atmosphere with frequent outings, classes, and intergenerational events, Ridges offers a compelling blend of care, culture, and convenience that can translate into meaningful quality-of-life gains for both residents and their loved ones.

Those who may want to consider alternatives are clear: if safety concerns, theft, or consistently poor bedside care have been documented or felt by relatives, further due diligence is warranted. Several reviews flag serious lapses in either day-to-day nursing attentiveness or adherence to basic standards, including reports of omissions in supervision, delayed or missed medications, and episodes of neglect in certain units. Families should also weigh the possibility that care quality varies by unit, with some sections praised for warmth and continuity while others are described as under-staffed or impersonal. For residents with high medical needs or a history of frequent hospitalizations, integrating highly reliable medical oversight from day to day is non-negotiable; in such cases, exploring facilities with a consistently strong clinical nursing ratio may be prudent.

The strongest, recurring positives center on the staff's heart and the breadth of programming. The community earns praise for caring therapists, nurses, and activity teams who create a lively calendar of events, from on-site activities to intergenerational programs with local preschoolers. Families repeatedly note the transformative effect of robust activity offerings on mood and engagement, with stories of residents rediscovering purpose through art, music, outings, and church services. For rehab and transitional care, the consistency and dedication of many staff members help residents recover functional abilities and maintain momentum, particularly when therapy teams are seen as attentive, collaborative, and communicative with families.

That said, the downsides carry enough weight to shape a decision. A pattern of mixed experiences appears across reviews: some residents report delayed showers, inconsistent daily care, or gaps in routine supervision, especially in the Transitional Care Unit (TCU). Medication timing and responsiveness are cited as trouble spots in certain cases, along with occasional concerns about the handling of personal belongings and room cleanliness. The combination of reports about theft, miscommunication, and staff turnover in some wings contributes to a sense that family advocacy and vigilance are essential when choosing a unit or arranging a stay. These realities mean the pros cannot be assumed to apply uniformly; outcomes hinge on the specific care team, shift, and unit assigned.

Memory care and long-term care residents often benefit from the campus's nurturing atmosphere and strong community ties. Families of memory-care residents highlight meaningful art and music programs, established routines, and interactions that honor residents' interests, as well as a secure sense of belonging within a welcoming campus culture. The presence of an onsite day care and the option for intergenerational exposure add a distinctive energy that many families value. Yet even within memory care, reviews underscore the necessity of careful vetting: confirm staffing stability, the attentiveness of front-line caregivers, and the facility's ability to consistently monitor wounds, hydration, and skin integrity. The campus's overall warmth can be a deciding factor when paired with rigorous scrutiny of unit-level care.

In the end, Ebenezer Ridges Campus rewards families who actively partner with the community and closely observe the specific unit and care team their loved one will rely on. Prospective residents should prioritize units with demonstrated staffing stability, transparent communication practices, and proactive care planning. Before committing, request up-to-date staffing ratios for the ward in question, review incident histories, and arrange conversations with current residents and their families about daily care routines, shower schedules, and med administration. Tour the campus with eyes wide for cleanliness, soundness of therapies, and the attentiveness of front-d desk or administrative staff. If the goal is a lively, supportive environment with strong rehabilitation potential and intergenerational energy, Ebenezer Ridges can be a superb fit - provided the care team, unit, and safety expectations align with the resident's needs. If those conditions cannot be met, alternatives that emphasize uniform staffing, rigorous safety records, and consistent bedside care may serve better.

This area of Burnsville, Minnesota, offers a convenient and diverse range of amenities suitable for senior living. With several medical facilities nearby such as Southdale Pediatrics and Fairview Ridges Hospital, seniors can easily access healthcare services. There are also numerous dining options including Taco Bell, The Original Pancake House, and Panera Bread for enjoyable meals out. Additionally, pharmacies like Walgreens and CVS are within close proximity for medication needs. For recreation and relaxation, residents can visit parks such as Greenhaven Park and Lebanon Hills Regional Park or catch a movie at theaters like Jj’s Theatre & Draft House or Emagine Eagan. Overall, this neighborhood provides an array of resources to support a comfortable and active senior lifestyle.

Physicians

• Southdale Pediatrics (0.2 miles)
• Park Nicollet Clinic and Specialty Center Burnsville (0.3 miles)
• Fairview Ridges Specialty Care Center Park Nicollet Obgyn (0.3 miles)
• Fairview Ridges Specialty Care Center (0.4 miles)
• Twin Cities Orthopedics Burnsville (0.9 miles)
• Nystrom & Associates (3.2 miles)
• Savage Family Eye Clinic (4 miles)

Hospitals

• Fairview Ridges Hospital (0.2 miles)
• Apple Valley Medical Clinic (3.3 miles)

Restaurants

• Taco Bell (0.6 miles)
• McDonald's (0.6 miles)
• Burger King (0.6 miles)
• The Original Pancake House (0.8 miles)
• Chipotle Mexican Grill (0.9 miles)
• JL Beers (1.1 miles)
• Chick-Fil-A (1.1 miles)

Cafes

• Panera Bread (0.9 miles)
• Starbucks (1.2 miles)
• Caribou Coffee (1.5 miles)
• Caribou Coffee (1.8 miles)
• Starbucks (2.9 miles)
• Panera Bread (3.2 miles)
• Starbucks (4.3 miles)

Pharmacies

• Lunds & Byerlys Burnsville (0.9 miles)
• Walgreens (1 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (2.9 miles)
• Walgreens (3.2 miles)
• Allina Health Minneapolis Heart Institute – Apple Valley (3.3 miles)

Parks

• Greenhaven Park (2.1 miles)
• Keller Park (2.3 miles)
• Lac Lavon Park (2.5 miles)
• Foxborough Park (4.1 miles)
• Lebanon Hills Regional Park (6.8 miles)
• Hyland Lake Park Reserve (7 miles)
• Cleary Lake Regional Park (7.2 miles)

Theaters

• Jj’s Theatre & Draft House (3.8 miles)
• Emagine Eagan (4.1 miles)

Transportation

• Mall of America LRT Station (7.2 miles)