Ebenezer Ridges Campus

Pros

• Ebenezer Ridges Care Center is described as blessed to have an amazingly dedicated team serving residents and short-term rehab patients.
• The staff at Ebenezer Ridges is described as absolutely wonderful, caring, and attentive.
• The environment features comfortable rooms, good meals, and attentive staff.
• The facility offers a wide range of activities that residents enjoy, including onsite programs and outings.
• Intergenerational activities with preschool children are highlighted as a great experience for both groups.
• Families report that loved ones receive compassionate, loving care that improves their mood and quality of life.
• Ebenezer Ridges is described as a loving, home-like community where residents feel valued and engaged.
• Reviewers consistently recommend Ebenezer Ridges Care Center to others as a place of high-quality care.

Cons

• Two COVID-positive patients were moved into the ward without informing the patient.
• He felt like he was just another body in a bed.
• A grandmother's purse was stolen at the facility, and a staff member was accused of stealing from elderly patients.
• The facility does not follow basic health code standards and has been reported to OSHA and the state health department many times.
• They force their employees to come to work when they are sick and throwing up.
• Personal items have gone missing from residents' rooms.
• A social worker was laughing and joking during a telehealth call about the patient's terminal diagnosis.
• Some nurses were crabby and did not seem to want to help; residents were forced to do things they were incapable of doing.
• They did not catch UTIs or pneumonia and did not respond to fever; x-ray results were delayed.

Review

Across the Ebenezer network and its various centers, the experiences shared by families and residents run a wide gamut - from heartfelt praise and meaningful, life-enhancing care to troubling concerns about safety, communication, and basic daily needs. The threads that tie many of the positive stories together are a sense of warmth, attentive staff, engaging activities, and a focus on dignity and joy even as families face difficult transitions. For example, several accounts from Ebenezer Ridges Care Center and nearby facilities highlight staff who are described as loving, attentive, and devoted to helping residents live well. Families repeatedly praise therapists, social workers, nurses, and aides who coordinate care, plan outings, and facilitate programs that create a sense of purpose and community.

A common positive thread centers on the quality of life and the richness of activities. Reviewers repeatedly mention a robust slate of programs - from daily word finds and onsite activities to organized outings, church services, and intergenerational connections with preschool children. One caregiver celebrates how her grandmother loves the intergenerational visits and the variety of outings, noting a remarkable improvement in her mood and engagement. Another account speaks to the energy and dedication of staff who plan and run activities that residents genuinely enjoy, making the home feel alive rather than institutional. Families also appreciate the sense of "home," with staff adding personal touches to rooms and a culture that fosters joy, conversation, and meaningful moments, especially for those in memory care or long-term settings.

Related to the positive experiences are testimonies about care that feels comprehensive and compassionate. Several reviews describe thorough, attentive care from multiple disciplines - therapists, nursing teams, social workers, dining staff, and housekeeping - contributing to noticeable improvements in residents' health and well-being. For some families, Ebenezer Ridges and related campuses provided care that felt respectful and dignified through serious health events, including end-of-life moments, with families expressing gratitude for the staff's efforts and the sense of "home" that was maintained even during challenging times.

But the picture isn't uniformly serene. A number of reviews describe serious concerns about safety, attentiveness, and communication that left family members worried. Specific incidents include reports of gaps in daily care such as a lack of showers for a resident over an extended period, multiple falls without timely notification to relatives, and rooms that did not meet expected cleanliness standards. In some cases, family members recount delays or inconsistencies in recognizing and treating health issues like UTIs or pneumonia, with accusations that fever measurements or other monitoring were not handled promptly or accurately. There are accounts of staff who seemed cold or disengaged, and in a few instances families describe experiences where basic needs - such as timely feeding, assistance with daily tasks, or prompt response to call lights - were not consistently met. These stories also include billing issues and disputes that arose after a resident's death, contributing to a sense of frustration and mistrust.

There are also troubling, more specific allegations that some families feel demand scrutiny. One harshly critical review alleges unprofessional behavior, nurses who mock residents, and a pattern of safety and health-code violations, including claims of employees coming to work while ill and an unsafe kitchen environment. While such accounts are deeply alarming, they are part of the wider set of testimonials residents and families share about their experiences, and they underscore the importance of ongoing oversight, transparent communication, and rigorous adherence to safety and care standards.

In the midst of these contrasting experiences, theft and personal security concerns appear in at least one account. A grandmother's purse, containing cash and gift cards, was reportedly stolen, and the reviewer warned others to supervise valuables and to be cautious about personal belongings in care settings. This kind of incident amplifies fears about safety and highlights the vulnerability that can come with shared living and care environments, especially for elderly residents.

Another theme across the stories is safety and transparency in the face of infectious disease. One account reports that two people with COVID were moved into a ward without informing the patient, a situation that understandably raises alarm for someone who is immune compromised due to leukemia. This emphasizes the critical importance of clear communication, strict infection control practices, and careful risk assessment in close-quarters medical settings, particularly for residents with compromised immune systems or serious illnesses.

Despite the negatives, there are continuing affirmations about Ebenzer's ability to provide a loving, supportive home for many residents. Several reviews celebrate the care and the dedicated teams that foster positive experiences, plan meaningful activities, and create moments of happiness. In some cases, families explicitly state gratitude for the care their loved ones received during recovery, rehabilitation, or long-term residence, and they describe the environment as capable of delivering both professional treatment and warmth.

Taken together, these stories paint a nuanced portrait of a care network that can be deeply rewarding for many families and residents, while also presenting serious challenges that require ongoing attention. The most hopeful takeaways center on consistent, compassionate staffing, robust activity programs that enhance quality of life, and efforts to preserve dignity and respect in every interaction. The most urgent reminders are the need for reliable communication with families, rigorous adherence to health and safety standards, and vigilant safeguarding of residents' personal belongings. For anyone considering care within this network, the breadth of experiences suggests the value of visiting multiple facilities, asking pointed questions about daily routines, safety practices, and infection control, and ensuring that there is clear, timely communication with families about any changes affecting a resident's health or well-being.

This area of Burnsville, Minnesota, offers a convenient and diverse range of amenities suitable for senior living. With several medical facilities nearby such as Southdale Pediatrics and Fairview Ridges Hospital, seniors can easily access healthcare services. There are also numerous dining options including Taco Bell, The Original Pancake House, and Panera Bread for enjoyable meals out. Additionally, pharmacies like Walgreens and CVS are within close proximity for medication needs. For recreation and relaxation, residents can visit parks such as Greenhaven Park and Lebanon Hills Regional Park or catch a movie at theaters like Jj’s Theatre & Draft House or Emagine Eagan. Overall, this neighborhood provides an array of resources to support a comfortable and active senior lifestyle.

Physicians

• Southdale Pediatrics (0.2 miles)
• Park Nicollet Clinic and Specialty Center Burnsville (0.3 miles)
• Fairview Ridges Specialty Care Center Park Nicollet Obgyn (0.3 miles)
• Fairview Ridges Specialty Care Center (0.4 miles)
• Twin Cities Orthopedics Burnsville (0.9 miles)
• Nystrom & Associates (3.2 miles)
• Savage Family Eye Clinic (4 miles)

Hospitals

• Fairview Ridges Hospital (0.2 miles)
• Apple Valley Medical Clinic (3.3 miles)

Restaurants

• Taco Bell (0.6 miles)
• McDonald's (0.6 miles)
• Burger King (0.6 miles)
• The Original Pancake House (0.8 miles)
• Chipotle Mexican Grill (0.9 miles)
• JL Beers (1.1 miles)
• Chick-Fil-A (1.1 miles)

Cafes

• Panera Bread (0.9 miles)
• Starbucks (1.2 miles)
• Caribou Coffee (1.5 miles)
• Caribou Coffee (1.8 miles)
• Starbucks (2.9 miles)
• Panera Bread (3.2 miles)
• Starbucks (4.3 miles)

Pharmacies

• Lunds & Byerlys Burnsville (0.9 miles)
• Walgreens (1 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (2.9 miles)
• Walgreens (3.2 miles)
• Allina Health Minneapolis Heart Institute – Apple Valley (3.3 miles)

Parks

• Greenhaven Park (2.1 miles)
• Keller Park (2.3 miles)
• Lac Lavon Park (2.5 miles)
• Foxborough Park (4.1 miles)
• Lebanon Hills Regional Park (6.8 miles)
• Hyland Lake Park Reserve (7 miles)
• Cleary Lake Regional Park (7.2 miles)

Theaters

• Jj’s Theatre & Draft House (3.8 miles)
• Emagine Eagan (4.1 miles)

Transportation

• Mall of America LRT Station (7.2 miles)