13404 Knob Hill Road, Burnsville, MN 55337
For more information about senior living options: (866) 208-4318
Overall Review of Assured Care
Pros
The place is great.- The facility provides attentive care to residents and has wonderful staff in general; it is highly recommended.
- The staff are professional and friendly, and the place is well maintained.
- The management team is great, with immaculate communication with the business owner.
Cons
The reviewer reported a very bad experience with this care on Knob Hill Road.- Medication errors occurred daily.
- The care staff were not trained to perform their duties, could not speak English, and could not read medications.
- The owners of Assured Care were described as two sisters who were impossible to deal with.
- One resident was described as not capable of daily functioning.
- The man downstairs was described as someone who should be back in prison.
- He threatened another resident and harassed that individual.
- The reviewer stated this is the most dangerous group home in Minnesota.
Review
Assured Care in Burnsville is best suited for families seeking a facility with consistently attentive staff, a well-kept environment, and clear management communication. The community appears to work best for residents who respond well to professional, friendly caregivers and who value an orderly, predictable daily rhythm. For families prioritizing dependable routine, visible upkeep, and a culture of respectful resident interaction, this option checks many practical boxes and can support steady daily living with minimal friction.
However, there are clear reasons some families may want alternatives. A single, highly critical review raises red flags about medication safety, training gaps, and governance, describing daily medication errors and a culture where staff may not be adequately prepared or adequately supervised. The reviewer also paints a troubling picture of the owners’ conduct and a resident-safety incident, which, if accurate, would signal fundamental risks that cannot be ignored. While this voice stands in stark contrast to the bulk of the praise, it warrants careful scrutiny rather than dismissal, especially for families weighing medical stability and resident safety as top priorities.
On balance, the strongest, reproducible positives center on care attentiveness, professional and friendly staff, and solid facility management. Multiple reviews commend the staff’s demeanor, the facility’s cleanliness, and the perceived integrity of communication with the business owner. Those factors translate into reliable daily care, reduced confusion for families, and a sense that residents are seen and treated with respect. When these conditions hold, families gain comfort around routine activities, social engagement, and the feeling that a well-led team is watching over day-to-day needs.
The most significant concerns hinge on medication safety and staff training. The alarming report describes frequent med errors and insufficient language and instruction for handling medications, which directly impacts residents’ health outcomes. Add to that the described governance friction with owners and a serious behavioral incident attributed to a resident, and the risk calculus shifts. Even if such issues appear isolated, they illuminate potential gaps in training protocols, supervision structures, and incident response. In a decision-focused view, these risks do not negate the positives, but they do diminish the overall certainty and demand rigorous due diligence before committing.
For families evaluating this community, a practical, action-oriented checklist matters most. Request current med management policies, including who administers meds, double-check procedures, and error reporting processes. Ask to observe a medication pass, review staff qualifications, and verify ongoing training schedules, including English-language competencies if needed. Speak with the administrator about incident history, how disputes are resolved, and what safeguards exist to protect residents from safety threats. Take time to tour with a critical eye on cleanliness, noise, and staff responsiveness, and talk to current residents or family members about their day-to-day experiences. Also compare licensing records and recent inspection notes rather than relying on impression alone.
In the end, Assured Care offers a solid foundation: a staffed, well-maintained setting with capable, courteous caregivers and proactive management. Those for whom safety around medication, clear training pipelines, and governance transparency are non-negotiable may want to explore alternatives or push for definitive assurances and a transparent improvement plan before deciding. For families prioritizing consistent everyday comfort and a warm, professional care culture, this community warrants a careful, but hopeful, consideration, provided the above questions are answered definitively and current practices confirm the positives in a measurable way. The decisive move rests on confirming that the strong day-to-day care and management discipline are sustained across all shifts, especially during medication administration and any resident behavioral challenges.
5 resident community capacity
Assisted Living
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Minneapolis-St Paul International (9 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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