171 Henry Road, Big Lake, MN 55309
For more information about senior living options: (844) 490-3973
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There is a thread running through these reflections that begins with a jarring claim about who gets to stay and who doesn't. The writer recalls hearing that "There were only old people allowed to stay here," and vents that age should not be a factor in deciding where a person can live or receive care. In this account the author identifies as an 80-year-old woman, a?? that seems to be treated as more than a simple descriptor but as a barrier to access. That sense of exclusion - the feeling that age, or at least the label attached to age, gates entry - frames much of what follows. The insistence is not on personal preference but on basic dignity and the right to be considered for care without being sorted out by some arbitrary rule about age.
The description of the physical facility offers a mixed image. On one hand, the rooms are described as spacious, which would normally be a reassuring sign for comfort and independence. On the other hand, the meals are characterized as minimal and not particularly nutritious, a troubling mismatch for a setting that should nourish its residents. The care team, according to the writer, is undermanned in important ways: there was supposed to be a full-time nursing manager, but that promise did not materialize. In broader terms, the writer paints a picture of a facility where management is difficult to work with, and ownership appears to be more focused on profits than on the day-to-day well-being of residents. The impression left is that the staffing is overwhelmed, with staff juggling cleaning, nursing, cooking, and laundry all at once, which can easily translate into compromised care and attention.
A core strand in the narrative is the sense of systemic dysfunction in communication. The reviewer describes a particularly painful episode: driving 115 miles to see a grandma, only to be told that visiting hours prevent the visit because the grandmother is eating lunch. The assertion that "I can visit with her while she eats lunch in her room! That's no excuse" reveals a clash between policy and lived reality, and it underscores how rigid or poorly explained rules can create needless heartbreak for families. The frustration isn't just about a single missed opportunity; it signals a broader pattern of policy messaging that feels unclear or inconsistent to those trying to navigate it.
Further muddying the waters is the experience of inconsistent or conflicting instructions about visiting. The writer voices a clear sense of d?j? vu: families should be able to visit during visiting hours, but they are told to call ahead, only to be faced with a later reply that visiting hours are closed anyway. The dissatisfaction intensifies with an account of having called two hours in advance to arrange a visit, only to be told by a desk staffer that the person they spoke with previously is unclear or unavailable, and that the resident is eating lunch and the hours are strict. This back-and-forth leaves the impression that policies are not only strict but also poorly communicated, generating repeated disappointment and confusion for families trying to do the right thing.
Amid the criticisms and the complaints, there is also a fleeting note of positivity that punctuates the narrative: "Friendly place full of smiles :)" This line sits almost incongruously beside a cascade of criticisms, reminding readers that there can be moments of warmth within a larger system that feels unresponsive or under-resourced. It suggests that individual staff members may genuinely care and attempt kindness, even if the overall system fails to meet the expect?ed standards of care and family engagement. The contrast between warmth and frustration is striking and speaks to the complexity of running long-term care facilities where human moments can coexist with administrative and logistical shortcomings.
In the closing sentiment, the writer emphasizes a clear warning: "Would NOT recommend at all. Not any of Cherrywood locations." This decisive stance encapsulates a broader concern that extends beyond the specific facility discussed. The combination of an age-based gatekeeping impression, what's described as minimal and potentially inadequate nutrition, the absence of promised leadership, the sense that profits drive decision-making, scarce activities for residents, and overwhelmed staff tackling multiple duties - all contribute to a perception of a system that fails families at critical moments. The urgency conveyed is for prospective families to be cautious and to consider the total experience of care, from policy clarity to daily interactions, when evaluating where a loved one might live.
Taken together, the account paints a portrait of a facility or family of facilities where there is a troubling disconnect between stated policy and lived experience. It highlights how essential elements of quality care - appropriate nutrition, consistent leadership, meaningful activities, clear communication, and respectful, accessible visiting policies - can falter under pressure from staffing challenges and profitability concerns. While there are hints that some staff bring sunshine to their roles, the overarching impression remains one of systemic shortcomings that can leave families disheartened and wary. If these experiences reflect broader patterns, they serve as a cautionary tale for families seeking care that honors both the dignity and the needs of their loved ones.
Cherrywood Of Big Lake is an assisted living community located in the charming town of Big Lake, MN. Our community offers a wide range of amenities and care services to ensure that our residents are comfortable and well taken care of.
In terms of amenities, we provide cable or satellite TV for entertainment, a dining room for communal meals, and fully furnished apartments to make moving in as easy as possible. Our beautiful garden and outdoor space offer opportunities for relaxation and enjoying nature. Residents also have access to Wi-Fi/high-speed internet and a telephone for staying connected with loved ones.
Our dedicated staff is available 24/7 to provide 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We coordinate with health care providers to ensure that all medical needs are met and offer medication management services. Additionally, our mental wellness program focuses on supporting the emotional well-being of our residents.
At Cherrywood Of Big Lake, we understand that everyone has different dietary needs, which is why we offer special dietary restrictions options for dining. Our meal preparation and service ensure that residents receive nutritious meals tailored to their individual requirements.
We believe that keeping our residents active and engaged is essential for their well-being. That's why we offer scheduled daily activities as well as resident-run activities where they can socialize with fellow residents.
Our location in Big Lake provides easy access to various amenities in the area. There are three cafes nearby where residents can enjoy a cup of coffee or grab a bite to eat. Two parks offer opportunities for outdoor recreation. With six pharmacies nearby, obtaining medications is convenient. Ten physicians ensure that residents have access to top-quality medical care when needed. In addition, there are plenty of restaurants, places of worship, theaters, and hospitals in close proximity to our community.
Overall, Cherrywood Of Big Lake combines comfortable living with personalized care services in a convenient location, making it an excellent choice for those seeking assisted living in Big Lake, MN.
Cherrywood Of Big Lake is located at 171 Henry Road, Big Lake, MN 55309 in Sherburne County, Minnesota
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