7862 Tuttle Hill Road, Ypsilanti, MI 48197
For more information about senior living options: (844) 490-3973
They are straightforward, knowledgeable, and good people. They are nice. They are fairly knowledgeable and eager to help. The staff were very helpful. They are always eager to help with roofing needs. They are easy to work with. They offer quality supplies at affordable prices and have knowledgeable staff.
The service was the worst, with staff telling customers to come in, then being too busy to help and ghosting after follow-ups. The desk clerk lacked product knowledge and provided the wrong roofing material. They appeared uninterested in smaller projects and did not treat customers as if they were their only customer. In-person prices were significantly higher than the phone quote, showing a clear price discrepancy. The showroom and sales desk were often closed, making it difficult to see samples or compare products. The website and store communications were unreliable, with misrepresented products and missing information about availability. Some staff were rude and treated customers as inconveniences, and returns of unopened boxes were not handled courteously. The business was described as having higher prices than competitors.The collection of experiences across this group of building supply locations paints a picture of a business with real strengths in some moments and genuine challenges in others. Customers describe environments where knowledgeable staff and efficient service shine, alongside visits where poor communication, confusing pricing, and a lack of attentiveness leave a sour impression. Taken together, the reviews reveal a marketplace that can feel reliable and helpful on some days, but inconsistent and frustrating on others.
One thread running through several accounts is a spike in frustration tied to customer service and follow-through. In one notably negative account, a customer was told to come in to place an order, drove 30 minutes, and then was told the staff were too busy to handle the order and would instead send a quote. The follow-up process stretched over multiple attempts, and when a question were finally asked, the staff member (named Joe) "ghosted" them. Another reviewer lamented that the desk staff didn't seem to know the products and even provided the wrong roofing material, leaving the customer unsure whether the operation valued smaller projects or prioritized service differently depending on mood or workload. This sentiment ties directly into a personal business philosophy the reviewer holds - "treat every customer like they are your only customer" - which, in their view, was not reflected in that encounter.
Pricing perceptions also feature prominently in the feedback. A concerned shopper highlighted a discrepancy between a phone quote and the in-store price, which ended up being about 30% higher once they arrived. The reviewer compared a specific item: Indcon offered a price of $8.74, while the store price was $11.68 for 96 tubes of a particular product (M1). Facing the higher price in person, the reviewer chose to go with Indcon, saving roughly $300 plus free shipping. The takeaway for many readers is an impression of inconsistent pricing or a lack of transparency, which can undermine trust when customers are trying to plan purchases for tight projects or budgets.
Despite the rough echoes of poor service, there are several prominent notes of positive, even standout, experiences. Some customers report straightforward, knowledgeable, and friendly interactions that left them satisfied. Phrases like "straightforward, knowledgeable, good people," "order was previously pulled and ready for my arrival to expedite my time," and "I will be going back" point to moments when staff anticipated needs, kept promises, and moved customers efficiently through the process. Others praise the staff as helpful and eager to assist, noting visits where unloading was quick, staff were "very helpful," and the overall experience felt smooth. A number of reviews emphasize a generally positive impression of the team's expertise and willingness to support roofing and building projects.
Another recurring theme centers on showroom access and the ability to compare samples. Several reviewers argue that the experience would be much stronger if the inside showroom were open. Complaints include not being able to see or compare samples because the sales desk and showroom were closed, making it harder to evaluate styles and colors. Some customers even described the situation as a missed opportunity to showcase products effectively. Yet there are also accounts from the COVID era where staff managed to accommodate customers by assisting over the phone and providing outside-the-door service, illustrating adaptability even when the physical setup limited traditional browsing.
The reviews also underscore a broader sense that value isn't purely about price. Several shoppers highlight finding materials not available at big-box retailers, or praising the quality and affordability of supplies when the right team is engaged. People describe "super-friendly and knowledgeable staff," "quality supplies at affordable prices," and the benefit of the local supply chain where front desk personnel, stock handlers, and yard teams can retrieve needed items efficiently. This sentiment reinforces the idea that, for some customers, the network's local depth and hands-on help can be a significant advantage.
On the flip side, there is a stubborn note of a difficult customer interaction culture. A subset of reviewers describe rude behavior, where staff seemed to treat customers as an inconvenience, refused to take back unopened boxes, and were not courteous about helping with returns. The tone in these accounts is distinctly negative, painting a frustrating and unwelcoming environment. For buyers who value ease of returns and a consistent, respectful onboarding experience, these observations would be a significant deterrent and could push them toward alternatives.
In sum, the landscape of experiences across these locations is highly polarized. The best encounters showcase responsive, knowledgeable staff, efficient processes, and a capability to meet specific roofing and building material needs with speed. But a notable portion of feedback centers on issues that undermine trust and satisfaction: inconsistent pricing, insufficient product knowledge at the counter, limited showroom access that hampers decision-making, and at times discourteous treatment or a sense that customer care isn't uniformly prioritized. For small projects especially, these gaps can be decisive, while other customers find value in the personal touch, local product availability, and staff expertise when the stars align.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Detroit Metropolitan-Wayne County (12 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Beacon Home at Ypsilanti in Ypsilanti, MI is a fully furnished assisted living community that offers a range of amenities and care services to meet the needs of its residents.
Residents can enjoy delicious meals in the dining room, where special dietary restrictions can be accommodated. A team of housekeeping staff ensures that the living spaces are kept clean and comfortable.
The community also offers beautiful outdoor spaces where residents can relax and enjoy nature. Wi-Fi/high-speed internet and telephone services are available to keep residents connected with their loved ones.
Care services provided include assistance with activities of daily living such as bathing, dressing, and transfers. The staff also coordinates with health care providers to ensure that each resident receives appropriate medical care. Medication management is available to help residents stay on top of their medications.
Transportation arrangements for medical appointments are provided, ensuring that residents can easily access necessary healthcare services. In addition, there are several cafes, pharmacies, restaurants, and a hospital located nearby for convenience.
To promote an active lifestyle, scheduled daily activities are offered for residents to participate in. Whether it's socializing with other residents or engaging in recreational activities, there is always something for everyone at Beacon Home at Ypsilanti.
Beacon Home At Ypsilanti is located at 7862 Tuttle Hill Road, Ypsilanti, MI 48197 in Washtenaw County, Michigan
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