5790 Farmington Road, West Bloomfield, MI 48322
For more information about senior living options: (844) 490-3973
The reviews from this facility present a striking mix of praise and deep concern, painting a picture of a place that can feel welcoming and well-equipped in some moments, while in others falls far short of what families expect for their loved ones. On the positive side, several readers describe the building as beautiful with large, private rooms, and they highlight dedicated staff who are seen as kind, patient, and professional. A number of comments specifically point to the rehabilitation program as a bright spot, noting that the physical therapy (PT) and occupational therapy (OT) teams can be outstanding and that some nurses and aides go out of their way to provide good care. In those instances, the facility's environment, upkeep of private rooms, and overall aesthetic are cited as clear advantages that set a hopeful backdrop for recovery.
Yet the same facility becomes almost unrecognizable when the experiences shift to day-to-day care and management. A recurring thread is that some staff members - nurses and aides in particular - appear overwhelmed, disengaged, or outright unsympathetic. There are repeated accusations that care is inconsistent and sometimes unsafe. One reviewer describes a family's medical crisis in which a sister who had four head injuries over a single week ended up with a brain bleed, alleging that the assigned nurse (Mary) did not adequately supervise or respond to escalating needs, and that other staff seemed indifferent or hostile. Phrases like "care was below adequate" and "they had no clue what to do" recur, suggesting a culture where training and preparedness do not consistently meet the demands of residents with complex needs.
Communication and responsiveness emerge as another major area of frustration. Several posts recount long, frustrating battles with the front desk or administration when trying to reach someone who could answer questions or address concerns. There are claims of being hung up on or left on hold for extended periods, with callers told there are multiple names but then not receiving direct contact information. The social work team, particularly a staffer named Curron, is described as failing to provide guidance or complete essential paperwork properly; in one case, a preventive step toward a safe discharge to a group home was mishandled, with the form marked as normal despite clear evidence to the contrary. The management layer - especially the administrator and director of nursing in various accounts - appears to be difficult to reach, slow to respond, or criticized for not taking responsibility when problems are raised.
Safety and cleanliness concerns surface in multiple reviews. The environment is described as not always clean or sanitary, with reports of a strong urine odor in rooms, dirty gloves left on the floor, and general cleanliness issues that undermine patients' comfort and dignity. In one vivid account, a patient's personal items were allegedly stolen from a closet, with the reviewer noting that a missing pair of pants was later discovered only after a formal complaint and a state-level intervention. There are also concerns about staffing levels contributing to inadequate supervision - one reviewer asserts that short-staffing prevents staff from meeting patient needs, while others point to miscommunication surrounding discharges or medication administration, which can be acutely stressful for residents with conditions like seizures, anxiety, or depression.
Despite these criticisms, there are important counterpoints that show pockets of excellence within the same facility. Several reviewers describe compassionate, capable staff who made a positive difference in care. A few explicitly name Mary B., Carron the social worker, and Chris the CNA as wonderful, professional, and patient, underscoring that when the right people are present and engaged, the quality of care can be high. Some comments praise the social workers and clinical teams who respond promptly to needs, and others applaud the rehabilitation staff for their supportive approach, especially in the context of recovery from injuries or surgery. This duality suggests that the facility is capable of delivering strong, person-centered care but that such care is inconsistent and highly dependent on which staff members are on duty and how well the administration supports them.
Viewed through a broader lens, the collection of reviews highlights a critical tension: the facility has resources, facilities, and capabilities that could support excellent care, including appealing physical space and a credible rehab program. However, a substantial portion of feedback centers on management responsiveness, accountability, and the consistency of care and safety practices. Families describe feeling unheard, undervalued, or brushed off when issues arise, with some expressing deep frustration at the perceived gap between what is promised and what is delivered. The experiences range from "amazing" and "wonderful" to "the worst care" and "do not recommend," illustrating a wide spectrum of possible outcomes during a resident's stay.
In sum, the place appears to offer promise: a clean, attractive environment with private rooms and a robust rehabilitation program can be a strong foundation for recovery. Yet the overarching theme across many reviews is a need for marked improvements in staffing levels, training, accountability, and communication. When families encounter attentive, capable staff and clear, responsive management, they speak highly of the care and the facility itself. When those elements are missing, they describe frustration, fear, and mistrust, often tying these feelings to safety concerns, delays in discharge, mishandled forms, and perceived disrespect. For anyone considering this facility, the takeaway is to look beyond the facility's appearance and sportsmanship and investigate current staffing patterns, management responsiveness, and the consistency of care throughout different shifts, ensuring that expectations for safety, communication, and accountability align with what will be delivered.
Absolute 4 in West Bloomfield, MI is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a spacious dining room where residents can enjoy delicious meals prepared by our experienced chefs. Each living space is fully furnished, providing a warm and inviting atmosphere for residents to feel at home.
The community boasts a beautiful garden and outdoor space where residents can relax, socialize, or engage in activities. Housekeeping services are provided to maintain a clean and tidy environment for all residents.
Absolute 4 offers move-in coordination services to assist new residents in transitioning smoothly into their new home. We understand the importance of staying connected, which is why we provide telephone and Wi-Fi/high-speed internet access for the convenience of our residents.
Our dedicated care staff is trained to provide assistance with activities of daily living such as bathing, dressing, and transfers. We also coordinate with health care providers to ensure that our residents receive optimal medical attention and support. Our care team specializes in diabetes diet management, medication management, and catering to special dietary restrictions.
Transportation arrangements for medical purposes as well as transportation to doctors' appointments are available for the convenience of our residents. Absolute 4 is conveniently located near various amenities including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals.
Residents can enjoy scheduled daily activities designed to promote socialization and engagement within the community. Whether it's participating in group exercises or engaging in arts and crafts sessions, there's always something exciting happening at Absolute 4.
Experience exceptional assisted living at Absolute 4 in West Bloomfield, MI - where comfort and quality care meet in perfect harmony.
Absolute 4 is located at 5790 Farmington Road, West Bloomfield, MI 48322 in Oakland County, Michigan
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