31720 Van Born Rd, Wayne, MI 48184
For more information about senior living options: (844) 490-3973
The facility has a clean and comfortable environment. The staff are informative and polite. The facility is small, clean, quiet and calm. The staff are friendly and the food is very good for a facility. The DON Patricia Nash is on the floor helping staff, caring for patients, and is always available to help. Residents describe the facility as humble with close teamwork. The facility is wonderful and takes great care of residents and is highly recommended for rehab or long-term care.
They describe the facility as outdated with high turnover, leaving residents in the hallway with no daily activities. They report terrible communication and unresponsiveness when updates about a loved one were requested. They consider the place terrible. They report terrible phone service, with calls being hung up on when inquiring about services. They say the receptionist hung up on them and was unresponsive.The collection of impressions about this facility paints a picture of a place that many visitors find clean and comfortable, with an atmosphere that feels calmer and more intimate than larger, louder options. Reviewers consistently describe a neat, well-kept environment and note that the staff are informative and polite. In several accounts, the setting is contrasted with bigger facilities, with people saying they would rather choose this smaller, quieter homey feel over a more impersonal, bustling alternative. It's a common thread that the physical space itself contributes positively to the overall experience.
A strong, recurring theme is the sense of a close-knit, family-like culture among the staff and residents. One reviewer expresses a deep affection for the home, calling it a "little facility" where there is very humble, collaborative teamwork and a feeling of family among residents and caregivers. The leadership presence stands out in particular: the Director of Nursing, Patricia Nash, is repeatedly highlighted as being on the floor, actively helping her team, genuinely caring for the patients, and always available to assist - even taking calls and helping no matter the hour. This hands-on leadership and visible commitment to residents create a reassuring impression for families and visitors who experience it.
There are also prominent positive notes about individual residents being cared for with warmth and skill. One reviewer specifically mentions excellent care for their uncle Earl, affirming that the facility did a wonderful job and that they would readily recommend it to anyone seeking rehab or long-term care. Taken together, these accounts emphasize not only the quality of care but also the responsive, personable approach of staff when it is most needed.
However, not all feedback aligns with those glowing appreciations. Several reviewers raise concerns about the facility's current conditions and programming. One describes the environment as "wind down and outdated," suggesting a sense of aging infrastructure and a high staff turnover. The implication is that, at times, residents may be left in the hallway or without daily activities, signaling gaps in programming, supervision, or routine engagement that can affect day-to-day life and morale. This critique highlights the importance of activity schedules and consistent monitoring as part of the resident experience.
Communication also emerges as a significant pain point for several families. Multiple reviews characterize the facility's communication as terrible, with experiences ranging from being repeatedly unable to get updates about a loved one to outright unresponsiveness. Messages about phone service include reports of being hung up on or facing delays when trying to inquire about services. The intensity of one complaint is underscored by a strong expletive, reflecting deep frustration and disappointment from the caller. Taken together, these comments suggest that timely, clear communication is a critical area for improvement, even in a setting that otherwise delivers solid care.
Despite the negative notes, the thread of praise persists, especially where staff demonstrate warmth, accessibility, and practical support. When the DON and frontline team are present and engaged, families feel a strong sense of trust and reassurance. The repeated emphasis on a familial, collaborative culture and on leadership that is genuinely involved suggests that the core strengths of the facility lie in its people - how they work together, how they support each other, and how they connect with residents and families.
Overall, the reviews present a facility with commendable positives: a clean, calm environment; a small-community feel that fosters close teamwork; friendly and helpful staff; and moments of exceptional care and leadership, particularly from the DON. At the same time, there are notable concerns about the facility's aging infrastructure, turnover, activity programming, and, most frequently, communication and responsiveness. For anyone considering this place, it would be wise to visit, meet the DON and frontline staff, and specifically inquire about daily activity plans and a clear, reliable communication process to ensure expectations align with the reality of day-to-day operations.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Detroit Metropolitan-Wayne County (4 miles away)
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Willow Creek in Wayne, MI is an assisted living community that offers a range of amenities and care services to meet the needs of its residents. The community provides devotional services off-site, allowing residents to engage in spiritual activities. Indoor common areas are available for socializing and recreational activities.
Care services at Willow Creek include specialized diabetic care for individuals who require assistance managing their diabetes. The staff is trained to support residents with their medical needs and ensure they receive the necessary attention and care.
Residents can participate in devotional activities offsite, providing an opportunity to connect with their faith and engage in religious practices.
The location of Willow Creek offers convenience for residents as there are two cafes nearby, allowing them to enjoy a cup of coffee or a meal outside the premises. Additionally, one park nearby provides a pleasant outdoor space for relaxation and leisure activities.
Having 12 pharmacies nearby ensures that residents have easy access to medications and supplies. Three physicians in close proximity allow for regular medical check-ups and consultations. For dining options, there are seven restaurants nearby offering various cuisines to cater to different tastes.
Transportation options are readily available with 18 transportation services nearby, making it convenient for residents to travel within the city or visit neighboring areas. There is also a place of worship located close by for those who wish to maintain their religious practices. In case of emergencies or medical needs, there is a hospital situated nearby.
Overall, Willow Creek in Wayne, MI provides a comfortable assisted living community with amenities, care services, and easy access to various facilities, ensuring the well-being and convenience of its residents.
Willow Creek is located at 31720 Van Born Rd, Wayne, MI 48184 in Wayne County, Michigan
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