Renewal of Life Care Services

Pros

• The establishment has a great staff that is both professional and caring.
• The facility provides ample space and comfort for residents.
• Family members express gratitude for finding such a wonderful place for their loved ones.

Cons

• The establishment has been accused of being a fraud, leading families to feel distrustful.
• Visitors reported that the facility discontinued Sunday visits without notice, causing frustration.
• Residents’ rooms were described as unclean, with one room reportedly reeking of feces due to lack of attention.
• Staff were perceived as rude and dismissive when concerns about visiting were raised.
• There were allegations of inadequate activities for residents, contributing to feelings of neglect.
• Several residents have wandered off, prompting intervention from the fire department, raising safety concerns.
• A family member was allegedly sent to the hospital after staff claimed they could not manage her care anymore.
• The facility refused to refund payment after sending a resident to the hospital and subsequently denying her readmission.
• Personal belongings belonging to residents, including shoes and artwork, have reportedly not been returned by staff.

Review

In a world where finding appropriate care for loved ones can be challenging, the experiences shared by families regarding one particular establishment reveal a stark contrast in perception and reality. While some families have praised the facility for its professionalism, caring staff, and comfortable environments, others have had alarming experiences that raise serious questions about the quality of care provided. This disparity in reviews showcases critical concerns that potential residents and their families should be aware of before making any decisions.

One review highlights a family's admiration for the establishment’s caring approach and spacious environment. They describe feeling grateful to have discovered a place that seems to provide adequate comfort and space for their loved ones. The mention of "great staff" paints an initial picture of a well-run institution where residents’ needs are prioritized. It reflects an experience where the family felt secure in their choice, creating an image of reliability and warmth that anyone would desire when seeking care for their relatives.

In sharp contrast is another family's harrowing tale, depicting an entirely different reality within the same establishment. Upon visiting a sister on a Sunday—a day when visits were reportedly not allowed—the reviewer was granted access only to discover unsanitary conditions within her sister’s room. They were shocked to find that it reeked of feces due to the staff's failure to empty her portable toilet in a timely manner. Such negligence raises significant concerns about hygiene standards at this facility and calls into question how residents' basic needs are met.

The confrontation with the owner following this incident adds another layer of discontent towards management practices. Instead of addressing the visitor's valid concerns regarding the unpleasant odors, the owner lashed out at them for visiting on an unauthorized day. This interaction not only reflects poor customer service but also suggests possible underlying issues within management that could inhibit open communication between families and staff members.

Additionally troubling is the report of inadequate activities available for residents. The lack thereof has led several individuals under their care to wander off unsupervised—prompting emergency intervention from local authorities such as fire departments. Such incidents further underscore potential safety risks inherent in a facility that appears ill-equipped to manage its resident population properly, raising alarms about what other vital services may be lacking.

Adding fuel to these concerns is an alarming event during which this particular establishment sent one resident—a 100-pound woman—to the hospital by ambulance after claiming they could no longer manage her care needs despite having received payment just prior. This decision left not only questions about patient assessment but also feelings of betrayal among family members who had entrusted their loved ones into this establishment’s hands. The refusal from management to take this individual back compounded frustrations surrounding financial transparency; they withheld funds paid in advance while simultaneously failing to provide promised services.

Finally, reports indicating allegations related to theft or mismanagement of personal belongings paint yet another grim picture surrounding this establishment's operational ethics. Families report being denied return access to personal items such as shoes or cherished possessions like oil paintings—further exacerbating feelings of helplessness among relatives trying desperately to ensure their loved ones are safe and cared for adequately.

In conclusion, while some may find aspects worthy of praise regarding certain elements within this institution's environment, numerous grievances relay cautionary tales fraught with neglectful behavior, unsafe conditions, poor communication from administration personnel, unfair treatment after payments made upfront—and potentially harmful implications if these matters remain unresolved across various levels of operation within caregiving facilities overall. It is prudent for individuals considering placement options for loved ones—or even those surveying community establishments firsthand—to weigh these accounts carefully against any positive feedback prominently displayed elsewhere before arriving at informed decisions surrounding elder care services offered today.

Located in Utica, Michigan, this area offers a variety of amenities and services that cater to senior living needs. With several restaurants nearby such as Dave & Buster's, National Coney Island, and Chick-Fil-A, seniors can enjoy dining out with friends or family. Additionally, there are numerous parks like Whispering Woods Park and Dodge Park for leisurely strolls or outdoor activities. The availability of cafes like Panera Bread and Starbucks provides a convenient spot for socializing or enjoying a cup of coffee. Pharmacies such as CVS and Walgreens are easily accessible for medication needs. Places of worship like Shelby Bible Church offer spiritual support, while physicians at Michigan Surgery Specialists and Henry Ford Shelby Ob/Gyn provide healthcare services. For entertainment options, seniors can visit theaters like AMC Forum 3 and MJR Partridge Creek Digital Cinema 14. St John Medical Center is also located nearby for any medical emergencies or healthcare needs. Overall, this part of Utica offers a well-rounded community with convenient amenities for seniors looking to enjoy a comfortable and fulfilling lifestyle.

Restaurants

• Dave & Buster's (0.3 miles)
• McDonald's (0.4 miles)
• National Coney Island (0.4 miles)
• Taco Bell (0.7 miles)
• Chick-Fil-A (0.9 miles)
• Wendy's (0.9 miles)
• McDonald's (1.6 miles)

Parks

• Whispering Woods Park (0.9 miles)
• Dodge Park (2.7 miles)
• Mae Stecker Park (3.7 miles)
• Waldenburg Park (3.9 miles)
• Clinton Township Parks & Recreation (4.7 miles)
• Earl E Borden Park (5.2 miles)

Cafes

• Panera Bread (1.1 miles)
• The Hot Spot Coffee (2 miles)
• Starbucks (3.1 miles)
• Starbucks (4.8 miles)
• Starbucks (5.5 miles)
• Starbucks (5.9 miles)

Pharmacies

• CVS Pharmacy (1.3 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (1.7 miles)
• Rite Aid (1.7 miles)
• Walgreens (1.8 miles)
• Walgreens (1.9 miles)

Places of Worship

• Shelby Bible Church (1.9 miles)
• St Peter Lutheran Church (4.6 miles)

Physicians

• Michigan Surgery Specialists - Shelby Township (2.4 miles)
• Henry Ford Shelby Ob/Gyn (2.8 miles)
• Midwest Center For Dermatology (2.9 miles)
• Mmi Dr M Chen (2.9 miles)
• Partridge Creek Center For Womens Health (3.3 miles)
• Ascension Stonebridge Orthopedic Urgent Care (3.6 miles)
• Macomb Endoscopy Center (3.8 miles)

Theaters

• AMC Forum 3 (2.8 miles)
• MJR Partridge Creek Digital Cinema 14 (3.1 miles)
• Emagine Macomb (3.2 miles)

Hospitals

• St John Medical Center (4.1 miles)