4074 Rouge Circle Drive, Troy, MI 48098
For more information about senior living options: (844) 490-3973
Brookdale earns high praise for its resident-centered care and family-like atmosphere, with staff going above and beyond to make residents feel at home, comfortable, and safe. Admissions at Brookdale are described as smooth, and staff like Shannon and Brie provide reassurance throughout the process. Brookdale offers excellent care in a clean facility, with staff who genuinely care about residents. Shannon, the Brookdale social worker, is exceptional at ensuring residents have everything they need to feel at home from day one. The Brookdale staff create a strong family atmosphere, offer consistent care, and demonstrate professional excellence. Brookdale Troy is praised for a warm welcome, knowledgeable staff, and caregivers who are patient and supportive toward families. The Brookdale community is described as wonderful with great, long-tenured staff. The Brookdale team operates cohesively, setting them apart with a true family-oriented approach.
Memory Care is disappointing, with families doing the recreational activities because Brookdale won't spend money on a new Activities Director. The facility is under-staffed and residents are being over-medicated. Turnover is a big issue and communication is almost nonexistent, while prices are rapidly escalating and service quality is declining. The layout and staffing often leave residents unsupervised in the living area, especially in the evenings when sundowners occur. The reviewers claim Brookdale pressured for additional paid care and effectively evicted a resident after the family considered moving him. A nurse named Joyce Nader is described by a reviewer as disgustingly deceitful. When residents become agitated, staff were often not around to intervene, allowing conflicts to escalate.Brookdale communities come through in these accounts as places that many families come to rely on for warmth, safety, and a sense of home during some of life's most challenging transitions. Across several reviews, residents and their loved ones describe Brookdale as a place where the staff culture leans toward a family feel, and where teams consistently strive to keep residents comfortable, dignified, and well cared for. The overarching impression is that Brookdale's best moments arise from a collaborative, person-centered approach: people who know the residents well, who treat them with respect, and who work together to create a trustworthy home environment.
A number of reviewers highlight the onboarding process and early experiences as particularly reassuring. In several stories, new families are welcomed by staff who take time to explain options, walk them through what to expect, and ease the emotional burden of moving a loved one into assisted living or memory care. Shannon, described repeatedly as a standout social worker, is singled out for making introductions, answering questions, sharing what's possible, and even sending photos to out-of-town families to keep them connected. The reception by Shannon, Brie, and other team members is portrayed as a major factor in choosing Brookdale, with families noting that the admissions process can diminish fear and provide a clear plan for next steps. The sense of being greeted by a caring, organized team runs through many reviews, reinforcing a perception that Brookdale staff are attentive, professional, and accessible.
Families also emphasize the "home away from home" atmosphere Brookdale aims to nurture. Several reviewers describe the sense of stability and continuity - staff who know residents well, a rhythm to daily life, and a culture in which residents feel watched over and valued. The testimonials about staff's consistency and dedication - caregivers who are patient, polite, and respectful; nurses who treat residents with dignity; and administrators who communicate with families - paint Brookdale as a place where the human connection matters just as much as the clinical care. In particular, families appreciate when Brookdale staff step in to reassure both residents and their families, providing reassurance during transitions and maintaining a collaborative relationship with relatives, hospice teams, and other care partners.
The memory care experience, however, surfaces more mixed sentiments. Several reviews acknowledge the specialized needs of residents with Alzheimer's or dementia and commend Brookdale for the respectful, supportive environment and the visible teamwork among caregivers. Yet multiple families express disappointment with the level of mental stimulation and engagement in memory care, noting a decline in planned activities and outings, and describing a reliance on families to organize recreational opportunities. One review contrasts Brookdale's memory care with Arden Court, highlighting a stronger emphasis on purposeful programming and a neighborhood design that some families find better suited to calmer, safer care. This tension - between a warm, family-like setting and the desire for consistently enriching activities - appears repeatedly and seems rooted in budgetary and staffing realities.
Staffing dynamics emerge as a major thread, with both praise and concern. On the positive side, several residents' families frame Brookdale staff as devoted, compassionate, and cohesive - describing teams that "watch out for your loved one," that feel like family, and that work well together to deliver steady care and comforting routines. In contrast, a recurring caution in the reviews centers on turnover, communication gaps, and perceived under-staffing, which some families link to escalating costs and inconsistent service. A few reviews explicitly call out isolated issues - over-medicating or aggressive handling of behavioral challenges, a sense of being blindsided in meetings about care needs, and occasional disagreements about management decisions. One review even recounts a painful experience of tension with a nurse and a subsequent decision to move a family member to a different facility, underscoring how critical staffing and communication are to overall satisfaction.
Financial and operational realities also surface in these accounts. Some families report rapid price increases and concerns about value, while others highlight the availability of supportive services and the reassurance that Brookdale offers, including hospice referrals that have proved beneficial for their loved ones and families. The mix of pricing concerns with positive care experiences suggests that value perception depends heavily on location, staff stability, and the specific needs of residents. Laundry logistics, routine maintenance, and day-to-day conveniences - though mentioned less frequently - also color the overall experience, with some reviews noting minor issues alongside major positives.
Several reviews recount deeply personal journeys, including international families who rely on Brookdale's ability to serve as a reliable touchpoint back home. Stories from relatives living abroad describe Brookdale as a trustworthy anchor - staff who answer questions, provide ongoing updates, and maintain an open line of communication despite distance. In these cases, the families express gratitude for the care their loved ones receive and for the effort staff put into keeping families informed, sometimes through regular photos, calls, or messages. The emotional weight of entrusting a relative to a new community is acknowledged, but many of these testimonials emphasize relief, trust, and a sense of belonging that Brookdale helps cultivate.
Taken together, the reviews present Brookdale as a strong, multi-faceted option for families navigating assisted living and memory care. The strongest echoes are of a caring, team-oriented culture, where staff members strive to treat residents with dignity, maintain a welcoming and home-like environment, and act as partners to families. At the same time, the critiques remind readers that success depends on staffing stability, proactive communication, and meaningful engagement for residents in memory care. The most compelling takeaway is that Brookdale's impact hinges on the people who show up every day: the front-desk staff, social workers, caregivers, nurses, and administrators who work in concert to create a place that feels like home, even amid the challenges of aging and cognitive decline.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Cranbrook Assisted Living Of Troy in Troy, MI is a comfortable and convenient assisted living community that offers a range of amenities and care services to meet the needs of its residents. The community provides a dining room where residents can enjoy delicious meals prepared and served by the staff. Each resident's living space is fully furnished, creating a cozy and welcoming environment.
Outdoor space is also available for residents to relax and enjoy nature. Housekeeping services are provided to ensure that the community remains clean and tidy at all times. Move-in coordination is offered to assist new residents with their transition and settle into their new home seamlessly.
To cater to residents' communication needs, telephone service and Wi-Fi/high-speed internet access are available throughout the community. Assistance with activities of daily living such as bathing, dressing, and transfers is provided by trained caregivers who work closely with each resident to ensure their comfort and well-being.
Cranbrook Assisted Living Of Troy also offers coordination with health care providers for residents who require additional medical support. Diabetes diet management, medication management, special dietary restrictions, as well as transportation arrangements for medical appointments are all part of the comprehensive care services provided.
Residents can also engage in various scheduled daily activities that aim to promote socialization, stimulation, and overall well-being. Additionally, Cranbrook Assisted Living Of Troy benefits from its proximity to several amenities in the surrounding area. With 7 cafes, 7 parks, 18 pharmacies, 3 physicians offices, 17 restaurants, 3 places of worship nearby and even a theater nearby), residents have easy access to various resources and opportunities for entertainment or religious practice.
Overall, Cranbrook Assisted Living Of Troy provides a supportive community environment where seniors can receive personalized care while enjoying a comfortable lifestyle with access to essential amenities and services nearby.
Cranbrook Assisted Living Of Troy is located at 4074 Rouge Circle Drive, Troy, MI 48098 in Oakland County, Michigan
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