3255 Mahoney Drive, Traverse City, MI 49696
For more information about senior living options: (844) 490-3973
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They are kind and helpful people with huge hearts. They do what they do out of love for people. They are the nicest people. They are the best.
They do not allow sleeveless tanks. They drive people crazy every morning with a Smokey Robinson Sirius XM channel. They do not have windows that open for fresh air. They constantly change the bright lights in the drop ceiling, straining eyes and making people feel like lab rats. The staff are extremely rude and fail to treat people with respect. They restrict contact with clients and force visitors to stay in conference rooms during long staff meetings. They pay wages below the minimum wage and seem to boss workers around.Across the reviews, a single place emerges that evokes a wide spectrum of experiences. Some readers highlight genuine warmth and compassion, while others describe a rigid, uncomfortable environment and management practices that feel punitive or unsympathetic. Taken together, the accounts paint a complex portrait of a facility where individual people can make a big positive impact, even as many policies and conditions generate frustration and concern.
On the positive side, there are heartfelt reflections from patients and their supporters about kindness and dedication. One reviewer notes that they have a patient who goes there and has encountered some of the most kind and helpful people, people with "huge hearts." The sentiment is clear: for certain staff and caregivers, the work feels driven by love for people rather than simply by a paycheck. In at least one line, the praise is almost unequivocal: "The best!" and "the nicest people." These comments emphasize personal connection, empathy, and a sense of human dignity that some staff bring to their roles.
Yet the environment and daily routines are described in starkly different terms by other reviewers. Several critics focus on physical and policy-related discomforts: the expectation that sleeveless tanks aren't allowed, the irritation of a morning routine dominated by a Smokey Robinson Sirius XM channel, and a facility that apparently lacks windows that open for fresh air. The setting itself is depicted as crowded with hundreds of bright lights in a drop ceiling that strain the eyes, making some reviewers feel like lab rats rather than human beings with agency. In short, the environment feels confining and artificial to those who experience it from inside.
A recurring theme is the way contact with clients is managed. One reviewer who visits a client twice a week describes feeling shut out from direct interaction, forced to sit in a conference room for hours, and then moved out for a "staff meeting" that lasts two hours. The arrangement allegedly leaves visitors standing in doorways because they aren't allowed to sit in the cafeteria where the clients are. The account frames contact restrictions as a core problem, one that creates unnecessary distance between clients and their families or supporters and makes the visit feel transactional rather than collaborative.
Food, meal timing, and perceived fairness further complicate the picture. The reviewer recounts being reprimanded for ordering food and even suggests that clients may be expected to fast from 9 a.m. to 3 p.m., which adds to the sense of rigid control. Coupled with a remark about wage discussions - "a meeting recently about their wages because I guess they weren't paying them minimum wage" - this paints a picture of a workplace where policy and compensation debates can spill into daily interactions, fueling resentment among staff who may feel they are not being compensated fairly for their labor.
The behavior and atmosphere among staff members are characterized by strong criticisms as well. One account describes personnel as "the most rude people in the world," accusing them of stifling any direct contact with clients and of treating visitors with disdain. The same reviewer claims that staff members act more like bosses than collaborators, with little room for conversation or mutual respect. In their view, the staff's primary function appears to be controlling the workflow and enforcing rules, rather than supporting clients or caregivers in meaningful ways. The complaint extends to a perception that staff who work there appear to be more preoccupied with authority and lunch warmth than with genuine engagement or hospitality.
Taken together, the reviews underscore a paradox: the same place that can inspire deep appreciation for the compassion and generosity of some individuals can also provoke frustration, anger, and doubt about how it's run. The strongest praise centers on specific people who demonstrate love for their work and for the people they serve. The loudest criticisms focus on rigid rules, an environment that feels stifling, limited contact with clients, and a sense that staff morale and fair treatment are not being adequately supported. The overall impression is not one of a single, unified experience but rather a collage of personal encounters that depend heavily on which staff members are present, which policies are enforced, and which moment in the day a reviewer happens to walk in.
Ultimately, this collection of experiences suggests that improvements could come from aligning daily operations with the deeply humane impulses some staff exhibit, while addressing the practical concerns that color others' days. Enhancing opportunities for meaningful client contact, creating an environment with better air and lighting conditions, revisiting meal and break policies, and engaging staff in fair, transparent wage discussions could help bridge the gap between the warm, compassionate care some patients describe and the more punitive, restrictive routine that others report. The human core - the kindness and dedication of many individuals - remains clear, but so does the need for policies and an environment that support, rather than undermine, both clients and the people who care for them.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Cherry Capital (4 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Neurorestorative Michigan-East Bay North in Traverse City, MI is an assisted living community that offers a wide range of amenities and care services to provide a comfortable and supportive environment for residents. The community features a dining room where residents can enjoy delicious meals prepared by the staff. Each apartment is fully furnished for convenience and comfort.
In addition to the indoor amenities, Neurorestorative Michigan-East Bay North also has outdoor spaces like gardens where residents can relax and spend time outdoors. Housekeeping services are provided to ensure that the living areas are clean and well-maintained. Move-in coordination is available to assist new residents with a smooth transition.
The community provides essential care services such as assistance with daily activities including bathing, dressing, and transfers. Coordination with health care providers ensures that residents receive the necessary medical attention. The staff also assists with medication management and follows special dietary restrictions for those with diabetes or other specific needs.
Transportation arrangements are made for medical appointments, ensuring that residents have access to necessary healthcare services. Additionally, there are nearby cafes, parks, pharmacies, restaurants, places of worship, and physicians, making it convenient for residents to engage in social activities and access essential services.
Neurorestorative Michigan-East Bay North offers scheduled daily activities to keep residents engaged and entertained. With its convenient location and comprehensive amenities and care services, this assisted living community provides a supportive environment where individuals can thrive and enjoy their golden years.
Neurorestorative Michigan-East Bay North is located at 3255 Mahoney Drive, Traverse City, MI 49696 in Grand Traverse County, Michigan
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