1703 Hyde Street, Sault Ste. Marie, MI 49783
For more information about senior living options: (844) 490-3973
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The staff are very helpful, friendly, and professional. The nurses and staff make the stay personal for residents. The physical therapist goes out of their way to ensure daily therapy. The facility is highly recommended for caring for a loved one. The facility is very clean and well maintained. The housekeeping staff are praised for their hard work. The staff truly care for the residents and strive to meet their needs. The staff are prompt with residents' requests and provide timely care. The location offers strong rehabilitation services and a supportive atmosphere. The leadership team is strong and dedicated to resident care.
They didn't bathe him the entire time he was there, over two weeks. The equipment is old and outdated, and the food is horrible. Sometimes she would have to pee in the bed because the staff took so long to respond to her call light. Doctor Dargis is arrogant and uncaring. The doctor and the management are this facility's downfall. They would not take a loved one there. There is no equipment to help move legs or arms; they didn't have it. They didn't have enough staff; too bad if you can't take care of people there. They were rude to my niece. The meal plans are awful; many nights she ended up with a hot dog. They need more or better workers. Do not leave your family in the care of Krystal Anderson; she doesn't bathe properly and doesn't pay good attention to the residents.The collection of experiences at Medilodge paints a picture of a facility that can be a lifeline for some families and a source of deep concern for others. On one hand, there are accounts that emphasize warm greetings, professional conduct, and genuinely thoughtful care. In those stories, residents were welcomed by attentive staff and management, and the care they received felt personal rather than procedural. A family described an older brother's arrival as a smooth, reassuring experience, where the staff and nurses made his stay feel individualized, and the physical therapy team went out of their way to ensure daily participation in therapy. In several comments, the facility is praised for being a "very good place," with staff described as friendly, helpful, and professional. Some specific locations, like Medilodge in Soo Ste. Marie, are singled out for staff who were "amazing," "warm," and "welcoming," making visits feel like homecomings rather than hospital stays, and residents were described as being included in activities and well taken care of.
Beyond personal warmth, many reviews highlight the strength of Medilodge's leadership and the breadth of services offered. Commentators repeatedly note a strong leadership team and a comprehensive array of care options - acute care, long-term living, and short-term rehabilitation - supported by departments such as housekeeping, physical and occupational therapy, speech therapy, social services, dietary staff, wound care, transportation, and activities. When the impression is positive, it's tied to a well-run environment where residents' goals align with the facility's care plans, and where housekeeping and maintenance staff are recognized for maintaining a clean, well-kept property. In these accounts, the facility is presented as well-organized, with recent remodeling in some locations and a sense of a "strong, dedicated" team ensuring residents are prioritized.
Yet the other side of the story is stark and hard to ignore. A number of reviewers report serious lapses in care, which contrasts sharply with the more favorable narratives. Some residents entered Medilodge with significant needs and encountered neglectful conditions: reports of inadequate bathing, dirty or unclean environments, and delays in responding to urgent call lights. One reviewer described a two-week period during which their father was not bathed, and another family recounted their mother experiencing episodes where she couldn't be fed properly or quickly enough, with long waits for assistance that forced them to intervene. In several reviews, residents were described as being left in bed or left without timely care, and equipment described as old or inadequate to support mobility and daily living tasks.
The quality of meals and overall nutrition is another recurring theme. Some reviewers recount good experiences with meals and responsive dining staff, while others criticize the food as poor and inconsistent, with stories about hot dogs appearing on dinner plates or unclear meal plans that did not account for dietary needs or preferences. In some cases, families felt compelled to supplement or substitute meals from outside sources, using options like DoorDash to ensure their loved ones had something they could eat and enjoy. Food quality, along with the responsiveness of staff to dietary requests and preferences, appears to be a significant factor in overall satisfaction.
Communication and administration also emerge as flashpoints. Billing issues, unclear coverage, and confusing financial dealings are mentioned by several reviewers. One family reported a surprising bill for thousands of dollars after believing everything was paid for, and scheduling confusion - such as unexpected changes in pick-up times - led to tense situations and repeated phone calls to residents who were frail or dependent on oxygen. Some reviews describe social workers or admission staff who seemed out of sync with family needs, proposing questionable solutions or failing to coordinate seamless transitions when a loved one moved from hospital to rehab or from rehab to a different level of care. In a couple of instances, families felt that doctors or administrators were dismissive or arrogant, undermining trust in the care team.
There are also pointed, location-specific concerns that illustrate how variable the experience can be. One review warns specifically about a named staff member, Krystal Anderson, alleging poor bathing and inattentiveness, while another notes that a particular nurse's bedside manner and responsiveness could make or break the experience for a family. Some reviews mention the physical environment as a factor, noting that the keypad system could be difficult to navigate and that some wings were more focused on specific post-surgical rehabilitation with daily physical therapy, which could be a positive or a negative depending on individual needs and expectations. There are also stories of highly positive interactions with certain staff members - janitorial and housekeeping teams praised for their diligence, and front-desk and therapy staff recognized for making residents feel at home and supported during tough days.
Across the board, the sentiment suggests Medilodge houses can deliver high-quality, compassionate care and robust rehabilitation when the staff are well-supported and the facility is well-managed. But the other side of the coin is equally loud: inconsistent care standards, delayed responses, strained staffing, outdated equipment, and administrative confusion significantly color some families' experiences. The takeaway for anyone considering Medilodge is to recognize that outcomes can be highly location- and staff-dependent. Prospective families are well-advised to visit facilities, speak with current residents and families, request a clear, up-to-date care plan, verify billing details and coverage, and assess the availability of staff for timely assistance and personalized care. The right Medilodge experience seems to hinge on strong leadership, adequate staffing, attentive care teams, and open, proactive communication between the facility and families.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chippewa County International (17 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs. Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Merlin Home in Sault Ste. Marie, MI is a welcoming and comfortable assisted living community that provides specialized care for seniors in need of board and memory care. The community offers a variety of amenities to enhance the residents' quality of life, including a spacious dining room where nutritious meals are served, fully furnished accommodations, a beautiful garden for outdoor relaxation, and housekeeping services to maintain cleanliness and organization.
Residents at The Merlin Home receive personalized assistance with activities of daily living such as bathing, dressing, and transfers. The dedicated staff also ensures coordination with healthcare providers to meet individual medical needs. The community is equipped to provide care for individuals with dementia or mild cognitive impairment through their specialized memory care programming. Special dietary restrictions, including diabetes diets, are accommodated in the meal preparation and service.
The Merlin Home understands the importance of mental wellness for their residents and thus offer a mental wellness program to promote emotional well-being. Medication management services are provided to ensure residents take their prescribed medications as directed.
Transportation arrangement for medical appointments is available, ensuring that residents have easy access to necessary healthcare services. Additionally, there are various cafes, parks, pharmacies, physicians' offices, restaurants, places of worship nearby for convenience and leisure activities.
In summary, The Merlin Home in Sault Ste. Marie offers comprehensive care services in a warm and inviting environment. With its range of amenities and personalized care options tailored to individual needs, this assisted living community strives to enhance the overall well-being and quality of life for its residents.
The Merlin Home is located at 1703 Hyde Street, Sault Ste. Marie, MI 49783 in Chippewa County, Michigan
The Merlin Home offers a comprehensive suite of features specifically designed to enhance the quality of life for residents with dementia or Alzheimer's disease. Assistance with dressing, bathing, and transfers helps maintain the dignity and comfort of individuals who may struggle with these daily activities, while 24-hour supervision ensures safety and security around the clock. Medication management is crucial for maintaining health, preventing complications due to missed doses. Meal preparation and service cater to nutritional needs, promoting physical well-being. Transportation arrangements facilitate access to medical appointments, ensuring continuity of care through coordination with health care providers. Additionally, specialized memory care programming and a mental wellness program address cognitive challenges directly, providing activities tailored to engage residents meaningfully. Together, these offerings create an environment that supports both physical health and emotional stability for those facing the demands of memory impairment.
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Understanding Dementia Behaviors: Practical Insights and Strategies for Caregivers
Dementia affects memory and cognitive function in older adults, presenting challenges for caregivers due to behavioral changes such as confusion and mood swings. Compassionate, person-centered care that considers individual history and preferences, along with effective communication and environmental modifications, is essential for supporting both patients and their caregivers.
When Dementia Sparks Anger and Aggression: Understanding the Connection and Ways to Cope
Dementia leads to cognitive impairment and can cause emotional and behavioral changes, including aggression that arises from frustration, confusion, or fear. Effective coping strategies for caregivers include understanding dementia's nature, recognizing triggers, using empathetic communication, and employing non-pharmacological interventions like music and art therapy.
Dementia Behaviors: In-Depth Understanding and Effective Coping Strategies
Dementia causes cognitive decline and challenging behaviors that caregivers must manage, necessitating an understanding of the neurological basis of these issues. Effective strategies and self-care for caregivers can enhance support for those with dementia and improve their daily lives.
