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The Merlin Home in Sault Ste. Marie, MI

The Merlin Home is an assisted living and memory care community in Sault Ste. Marie, MI.

Information last verified:

1703 Hyde Street, Sault Ste. Marie, MI 49783

For more information about senior living options: (866) 208-4318

3.9 from 32 reviews
5 stars
20
4 stars
2
3 stars
2
2 stars
2
1 stars
6

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Top 5% Senior Living Community in 2023

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Overall Review of The Merlin Home

common 20 reviews mention this

Staff care and responsiveness vary

Residents describe both genuinely caring support and uneven responsiveness.

Many reviewers say the staff are kind, helpful, and focused on residents’ needs, including prompt assistance with requests and supportive communication. Several also praise caregivers for professional, compassionate care and a welcoming feel. At the same time, other residents and families report slow responses to call buttons or emergency lights, and they describe problems getting timely help. A few reviews also raise concerns about staffing levels and management, which affects how care is delivered day to day.

common 5 reviews mention this

Clean facility, upkeep gets noticed

Cleanliness and property upkeep come up repeatedly in reviews.

Multiple reviewers comment on the facility being clean and well maintained, including praise for housekeeping and overall presentation. Some residents and families also mention a pleasant, well-cared-for environment alongside positive interactions with staff. However, there are also a few negative mentions that the place was not as clean as promised. Overall, the cleaning and upkeep experience appears inconsistent across reviews.

caveat 6 reviews mention this

Call response and bathing concerns

Some families report delays in help and missed personal care.

A recurring concern is how quickly staff respond when families use call buttons or request emergency help. Several reviews describe delays, including instances where residents waited a long time or needed to call for assistance themselves. Some reviewers also report dissatisfaction with bathing routines and attention to residents’ needs. These experiences are paired with broader complaints about staffing and management capacity.

caveat 4 reviews mention this

Rehabilitation support is mixed

Rehabilitation care is described, but results and communication can differ.

Some reviewers describe regular physical therapy and rehab involvement, including therapists working with patients daily to work on mobility. Another review highlights on-site rehabilitation and a wing for recovery after surgery, with therapists coming in to support progress. Still, at least one family says their experience with physical therapy didn’t match expectations and that documentation/coverage decisions affected the plan. Taken together, rehab support is present, but outcomes and coordination are not consistently portrayed.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 6 resident community capacity 6 resident community capacity

Types of Care

  • Assisted Living Assisted Living
  • Board and Care Home Board and Care Home
  • Memory Care Memory Care

Amenities

  • Cable or satellite TV Cable or satellite TV
  • Dining room Dining room
  • Fully furnished Fully furnished
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Telephone Telephone
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Chippewa County International (17 miles away) Chippewa County International (17 miles away)

Care Services

  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Coordination with health care providers Coordination with health care providers
  • Dementia waiver Dementia waiver
  • Diabetes diet Diabetes diet
  • Hospice waiver Hospice waiver
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Mild cognitive impairment Mild cognitive impairment
  • Special dietary restrictions Special dietary restrictions
  • Specialized memory care programming Specialized memory care programming
  • Transportation arrangement (medical) Transportation arrangement (medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Restaurants

  • Pure Country Family Restaurant (1.4 miles)
  • West Pier Drive-In (1.5 miles)
  • McDonald's (1.5 miles)
  • Applebee's (1.5 miles)
  • Jose's (1.5 miles)
  • Burger King (1.6 miles)
  • Wendy's (1.6 miles)

Cafes

  • Starbucks (1.5 miles)
  • Biggby Coffee (1.6 miles)
  • Karl's Cuisine, Winery & Brewery (1.9 miles)
  • Oh CrĂȘpe and Coffee (2 miles)
  • Tim Hortons (3 miles)
  • Tim Hortons (3.1 miles)
  • Tim Hortons (3.4 miles)

Pharmacies

  • Walgreens (1.6 miles)
  • Rite Aid (1.6 miles)
  • Station Mall Drug Mart (2.9 miles)
  • Guardian and I.D.A. Pharmacies (2.9 miles)
  • Station Mall Drug Mart (2.9 miles)
  • Pharmachoice (3 miles)
  • Medicine Shoppe Pharmacy (3.2 miles)

Transportation

  • Wisconsin Central (1.8 miles)
  • Algoma Central Railway (3 miles)
  • Estate Limousine Svc (3.1 miles)
  • U-Haul Neighborhood Dealer (3.4 miles)
  • Huron Central Railway Inc (3.4 miles)
  • Bearskin Airlines (4.8 miles)
  • Enterprise Rent-A-Car (5.4 miles)

Physicians

  • Woolever Shane do PC (2 miles)
  • Dr. T J Best (3 miles)
  • Sault Area Hospitals (3.5 miles)
  • Connect Hearing (3.5 miles)
  • David M Simard D Ch (3.5 miles)
  • Doctors Building (3.5 miles)
  • Shamess, Brian a MD (3.6 miles)

Parks

  • Brady Park (2.3 miles)
  • Kinross Township Park (15.8 miles)

Theaters

  • Galaxy Cinemas (2.9 miles)

Places of Worship

  • Victoria Presbyterian Church (3 miles)
  • Sault Wesleyan Church (3.1 miles)
  • Immaculate Heart of Mary Chrch (3.1 miles)
  • Abundant Source Christian Fellowship (3.2 miles)
  • First Baptist Church (3.2 miles)
  • St Andrews United Church (3.4 miles)
  • All Nations Assembly of God (9.6 miles)

Hospitals

  • Sault Area Hospital (3.5 miles)
  • War Memorial Hospital Behavioral (15.7 miles)
  • Northern Urgent Care Clinic (15.9 miles)

Frequently Asked Questions

Where is The Merlin Home?
Does The Merlin Home provide care for residents with dementia or Alzheimer's disease?

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Related Resources

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