Information last verified:
1006 Congress Avenue, Saginaw, MI 48602
For more information about senior living options: (844) 490-3973
Some of the nurses and doctors are very professional and are great at their jobs. The CMU pediatrics staff are wonderful and treat families like family. Katie is an amazing provider for little ones. Rachel Rezmer is amazing. Linda, the ultrasound technician, was amazing. Dr. Haddad is wonderful, caring, and thorough. NP Ellis is amazing and inspiring; she is compassionate toward patients. Dr. Nichols is the best; she has figured out the diagnosis. Dr René and the CMU staff are the absolute best. Dr Variar is amazing—kind, knowledgeable, and sincere. The CMU Endo team provides the best diabetic visit. The nurse, medical assistants, and receptionists are incredible—friendly, professional, patient, helpful, and knowledgeable. The centering program is amazing and helps new moms-to-be connect. The staff are rock stars. Dr Reddy is an amazing, informative, and compassionate doctor.
The staff does not answer the phone and fails to return calls. The clinic frequently cancels or delays appointments, causing frustration. The automated phone system makes it nearly impossible to reach a live person. A nurse allegedly contacted CPS and welfare agencies with false accusations. Front desk and office staff are often described as unhelpful, unprofessional, or lacking compassion. Getting a first appointment can take months, and in-person waits can be lengthy. Patients feel their consent and autonomy were not respected, leaving them traumatized. Several reviewers would not recommend this practice due to poor communication and overall negative experiences.Courtneys Care in Saginaw, MI is best suited for seniors who want access to doctors and nurse practitioners who genuinely take time with patients, explain options clearly, and build a trustful, ongoing relationship. The strongest value appears where clinicians listen, customize care plans, and follow through with thoughtful explanations and accessible follow-up. Families with complex medical needs or those seeking focused, individualized attention from a handful of highly capable providers will find this community compelling. The care team’s depth and patient-centered approach can translate into meaningful progress for chronic conditions, medication management, and coordinated visits across specialties. In short, this is a setting where quality clinical judgment and humane, attentive care are the core draw.
Those who should consider alternatives are families for whom administrative reliability is non-negotiable. A recurring theme in the feedback is difficulty reaching the right person by phone, long hold times, and scheduling instability. If prompt callbacks, easy sick-visit access, and predictable appointment logistics are essential, especially for caregivers balancing work and other responsibilities, this community may feel frustrating. For families that prioritize a smooth front-desk experience and a consistently responsive administrative team, it makes sense to compare other local options or request a candid tour focused on the calendar and call-back workflows. The difference between excellent clinical care and consistently seamless access often hinges on administrative reliability.
On the pro side, the standout clinicians consistently earn praise for listening, thoroughness, and real empathy. Reviewers repeatedly note doctors who take the time to review timelines, answer questions, and adjust plans as new information emerges. The impressions of care extend beyond a single visit: patients describe physicians who remember their histories, explain trade-offs, and follow up with clarification when questions arise. The best experiences tend to center on relationships with physicians or mid-level providers who communicate clearly, treat families with respect, and demonstrate genuine investment in outcomes. For residents with ongoing, multi-step care needs, these clinician-led strengths can drive meaningful improvements even when other systems are imperfect.
The cons present a clear counterweight: the administrative engine behind the care can lag. Reports of unreturned calls, crowded voicemail trees, and difficulty getting through to a live person fade into the background when the patient is in the exam room, but they matter greatly for overall satisfaction. Scheduling quirks, late starts, last-minute cancellations, or delays in arranging follow-ups, create unavoidable friction for anxious families and for those coordinating multiple appointments across specialists. Patient experience can swing dramatically depending on who answers the phone and how quickly messages are triaged. When the clinical team is pulling in the right direction but the front desk seems overwhelmed or under-resourced, the overall value proposition can feel inconsistent.
These dynamics, rigorous, attentive clinical care paired with uneven administrative responsiveness, mean the pros offset the cons only under certain conditions. For families who can actively engage with the care team, insist on direct communications with their primary clinician, and tolerate occasional scheduling hiccups, the clinical advantages can prevail. The ability to secure detailed explanations, to have questions answered thoroughly, and to build a consistent therapeutic rapport provides a strong foundation for long-term health management. Yet without improvements in access and responsiveness, the same strengths may be drowned out during busy periods or urgent moments when quick coordination matters most.
For decision-making, the practical takeaway is clear. Courtneys Care is worth considering for families who value high-caliber medical judgment and a compassionate, patient-first approach, and who are prepared to navigate a front-end that can feel cumbersome at times. Prospects should foreground conversations about who will be the primary point of contact, how many clinicians share responsibility for care, and what systems exist to keep a line of communication open without lengthy delays. Tour the facility with a targeted checklist: ask to meet the front-desk lead, inquire about typical hold times, and request real examples of how scheduling hiccups were resolved. Verify which providers are current and whether their schedules align with the family’s needs.
In the end, the decision hinges on balancing clinical excellence against administrative flow. If a residency wants the strongest possible medical oversight, ongoing relationships with dedicated clinicians, and a home where care quality remains high even if the phone system is imperfect, Courtneys Care stands as a solid option. If, instead, guaranteed ease of access, rapid appointment turnover, and frictionless communications are the top priorities, it is prudent to explore alternatives and compare their front-end systems side-by-side. With careful vetting, focused both on the doctors who will lead care and the staff who coordinate it, families can land in a setting that harmonizes medical competence with dependable, respectful service.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Mbs International (9 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Courtneys Care in Saginaw, MI is an exceptional assisted living community that provides a comprehensive range of amenities and care services to ensure our residents' comfort, convenience, and well-being. Our residents can enjoy their meals in our spacious dining room, where delicious and nutritious meals are prepared and served by our friendly staff. Each apartment is fully furnished, allowing our residents to feel at home immediately upon arrival.
Our community boasts a beautiful garden and outdoor space, providing opportunities for relaxation, leisurely walks, or socializing with fellow residents. We also offer housekeeping services to ensure clean and tidy living spaces for our residents at all times. Wi-Fi/high-speed internet access is available throughout the facility, enabling our residents to stay connected with loved ones or engage in online activities.
At Courtneys Care, we understand the importance of providing assistance with daily activities such as bathing and dressing. Our dedicated caregivers are trained to provide this support sensitively and respectfully. Additionally, we offer assistance with transfers for those who may require help in moving from one place to another.
We prioritize the coordination of health care providers for our residents. This includes ensuring proper communication between healthcare professionals involved in their care. We also have experience in managing diabetes diets and catering to special dietary restrictions to ensure optimal nutrition for all individuals.
Transportation arrangements for medical appointments are easily facilitated by our team so that residents can attend necessary medical visits without any hassle. Furthermore, there are numerous pharmacies and physicians conveniently located near our community, ensuring quick access to healthcare services when needed.
In addition to the excellent amenities and care services provided at Courtneys Care, we offer a variety of engaging activities tailored to the interests and preferences of each resident. These scheduled daily activities promote socialization among peers while keeping them active and entertained.
Our community is situated in a prime location with several cafes, parks, restaurants, theaters, hospitals nearby, providing ample opportunities for exploration and entertainment.
Courtneys Care in Saginaw, MI is a place where residents can enjoy a comfortable and fulfilling lifestyle knowing that their needs are being met with personalized care and attention.
Courtneys Care is located at 1006 Congress Avenue, Saginaw, MI 48602 in Saginaw County, Michigan
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