7827 Hannan Road, Romulus, MI 48174
For more information about senior living options: (844) 490-3973
They delivered a 200 lb item the next day, 400 miles away, at a rate 30% cheaper than FedEx Freight, and were very professional. The staff is friendly and helpful, even in busy times. They offer fast pickups and drop-offs. The company is described as great to work with and very professional. Chris is great. The service is fast and on time. They were in and out quickly, indicating efficient service. They have parking for drivers, which is a plus.
The experience is described as horrible, unprofessional, and rude. The staff ignored the customer when they tried to pick up an urgent shipment. The company is unreliable, with repeated delays and rescheduling of deliveries and poor communication. There were no-call/no-shows and drivers were unreachable, causing missed deliveries. Some staff are rude and appear not to know what they're doing, with instances of laziness and refusal to help. Deliveries often leave items damaged or improperly handled, leaving customers to fix the mess themselves.A wide range of experiences coexist at Forward Air's drop-and-hook and freight pickup operations, painting a picture of a company that can both disappoint and impress depending on who is helping you and when you interact with the team. Several customers describe long waits, confused or missing communications, and staff behavior that swings between indifferent and helpful. The core themes across the less favorable reviews center on reliability, responsiveness, and the ability to actually get a shipment into the customer's hands in a timely and professional manner. On the flip side, there are stories of quick turnarounds, low costs, and employees who go the extra mile, illustrating that the same operation can feel very different from one visit to the next.
A number of reviews focus on frustration with timing and verification. One customer waited more than a week for a shipment and was told they needed to verify a drop-off, which the reviewer says should not be a requirement in their experience. There are repeated instances of miscommunication about pickup hours. In one case, the customer was told they could pick up until 10 p.m. on two separate days, only to be turned away at 7:30 p.m. by a staff member described as a scrawny, dark-haired guy who claimed they were too busy to hand over the shipment. The customer's experience improved only after engaging with a different employee who stepped in and retrieved the shipment, highlighting inconsistency in service levels within the same facility.
Other complaints underscore reliability issues and poor handling of deliveries. Some customers report entirely unreliable service, with items arriving late or not arriving at all, and multiple delays attributed to issues like truck breakdowns or even the driver testing positive for Covid. There are heartbreaking examples of large items like patio sets or appliances being delivered late, arriving with damage, or leaving a mess behind. Several stories describe rescheduling deliveries multiple times, sometimes with little or no notification, complicating medical appointments, work schedules, and other commitments for customers who depend on these shipments being delivered on time.
The negative experiences are balanced by a cadre of positive testimonials. A subset of reviewers characterizes Forward Air as a great transportation company, praising fast, on-time service that they claim is rare in the industry. Some customers report a straightforward, efficient pickup and delivery experience, labeling it "in and out" and noting friendly staff. One reviewer touts a 200-pound item delivered the next day over a distance of hundreds of miles, at a rate significantly cheaper than competitors, calling the company "very professional." There are also mentions of helpful individuals by name - people who took ownership, moved things themselves, or found a way to get the job done when others couldn't - contributing to a sense that the company has capable and motivated employees who can provide excellent service when conditions align.
Within the mix, there are comments that speak to the internal dynamics and the everyday reality of a busy operation. Reviewers describe a setting that is "a very busy place," with staff that is friendly and helpful on some days, and rude or out of touch on others. Some praise centers on the practicalities of doing business there, such as having good parking for drop-and-hook operations or being able to move freight efficiently when the team is aligned and the workload allows. A recurring thread is the variability caused by turnover, training gaps, or the sheer volume of work, which seems to cause some days to go smoothly and others to descend into miscommunication and frustration.
Several reviews touch on logistics and navigation challenges inherent to a new or changing facility. Observers note that signage can be confusing at a newly built site, making it easy to misdirect even experienced drivers. There are also practical tips offered by customers, such as going to a specific door for package pickup or noting a move to a new building location, with Google Maps sometimes leading visitors astray. These details, while small, compound the broader concerns customers have about consistency and clarity in processes that should be straightforward.
Overall, the collection of reviews reveals a company capable of delivering strong performance under the right circumstances and with the right staff, but also one that struggles with consistency, communication, and staffing on many days. The most compelling takeaway is that customer experiences at Forward Air appear highly variable: some customers praise speed, cost savings, and professionalism, while others recount unprofessional behavior, delays, broken promises, and a lack of proactive communication. The path forward, as reflected by the feedback, would seem to involve more reliable staffing, clearer and more consistent pickup and delivery policies, better real-time communication with customers, and stricter accountability for who handles shipments on the floor and at desk. With these improvements, the company could turn many of these mixed experiences into a consistently positive one.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Detroit Metropolitan-Wayne County (5 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hannan Road Ais Home in Romulus, MI is a fully furnished assisted living community that offers a comfortable and supportive environment for seniors. Residents can enjoy the convenience of having their meals prepared and served in a dining room with special dietary restrictions taken into consideration. The community provides housekeeping services to ensure that the living spaces are always clean and well-maintained.
Care services at Hannan Road Ais Home include assistance with activities of daily living such as bathing, dressing, and transfers. The staff also coordinates with health care providers to ensure that residents receive the necessary medical attention. Medication management is available to help seniors stay on top of their prescriptions.
The community offers a range of amenities to enhance residents' quality of life. Outdoor spaces allow for relaxation and recreation, while Wi-Fi/high-speed internet keeps residents connected to their loved ones and the world. Telephone services are also provided for easy communication.
To promote an engaging lifestyle, Hannan Road Ais Home organizes scheduled daily activities for residents to participate in. Nearby cafes, parks, pharmacies, restaurants, transportation options, places of worship, and hospitals provide convenience and accessibility for residents' needs.
Overall, Hannan Road Ais Home provides a supportive community where seniors can receive assistance with daily tasks and live comfortably while enjoying various amenities and nearby amenities for their convenience.
Hannan Road Ais Home is located at 7827 Hannan Road, Romulus, MI 48174 in Wayne County, Michigan
Nottingham Residence
Romulus, MI
Comprehensive care with meals, transportation, activities, and furnished apartments.
Fallow Court Home
Romulus, MI
Small, intimate community with comprehensive assisted living services and amenities.
Herman Court One
Romulus, MI
Affordable pricing compared to Wayne County and Michigan averages.
Welcome Home Ranch
Romulus, MI
Small, personalized assisted living with comprehensive services
Graceville Manor
Romulus, MI
Small, personalized assisted living with fully furnished apartments, comprehensive care, meals, activities, and transportation to medical appointments.
Cypress
Romulus, MI
Small, personalized assisted living with furnished rooms and comprehensive care.
Cedar Woods Assisted Living
Belleville, MI
Warm, attentive staff with engaging activities and memory-care options.
Cedar Woods Assisted Living reviews
Cedar Woods Assisted Living images
Regency At Canton
Canton, MI
Clean, well-maintained facility with friendly staff and engaging activities.
Adams Senior Village
Westland, MI
Well-kept exterior with friendly staff and a front entertainment room.
A Detailed Exploration of Assisted Living Medicaid Waivers Across the United States
Medicaid waivers for assisted living services provide vital support for seniors and individuals with disabilities in need of long-term care, with varying state-specific eligibility criteria and benefits. These waivers cover personal care and case management but often do not fully cover room and board, leading to waiting lists for many applicants.
Comprehensive Residential Support and Assisted Living Solutions for Individuals with Disabilities
The article examines the complexities of assisted living for individuals with disabilities, emphasizing the need for tailored care solutions that enhance quality of life and social inclusion, while addressing financial challenges and advocating for community integration. It discusses various housing options, the importance of financial assistance through public benefits, and highlights trends towards integrated and technology-driven solutions in disability-focused housing.
Comprehensive Supportive Living Arrangements for Adults with Disabilities
Assisted living for adults with disabilities has transformed to provide personalized care and support services aimed at improving residents' quality of life while balancing independence and assistance. However, low-income individuals often face challenges in affording these services, requiring navigation of various financial resources and advocacy for better policies and solutions.
