Advance Care 2

6047 6051 Carnegie, Romulus, MI 48174

For more information about senior living options: (844) 490-3973

1 from 1 review
Assisted Living

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    Overall Review of Advance Care 2

    Pros

      Cons

      • pro The company is terrible.
      • pro They did not show up four times in the past month to take the patient to dialysis.
      • pro The patient cannot survive without dialysis.
      • pro They were incredibly rude on the phone.

      Review

      A family facing a medical emergency every time the clock ticks has spoken about a transport service they trusted to move a vulnerable patient to life-sustaining dialysis. According to their account, the company failed to show up not once, not twice, but four times in a single month. Each missed pickup meant the patient missed essential treatment, a disruption that cannot be dismissed as a minor inconvenience when the person in question relies on dialysis to manage dangerous toxin buildup and dangerous fluid shifts. The sheer frequency of these no-shows transformed what should have been a predictable routine into a source of mounting fear and instability for the patient and everyone who cares for them.

      Dialysis is not something that can be postponed or retried later in the day without consequences. When transport misses a scheduled appointment, the immediate risk is not just a skipped session; it is a cascade of health threats that can aggravate symptoms, reduce the effectiveness of treatment, and compromise the patient's overall stability. The account emphasizes the gravity of the situation: four missed rides in a single month translates to four missed opportunities to remove waste products from the body and regulate fluid balance, which is especially dangerous for someone who cannot survive without regular, timely dialysis. The emotional weight of this pattern becomes clear as the family paints a picture of escalating worry about each upcoming ride and the possibility that another missed appointment could prove catastrophic.

      What compounds the devastation is the treatment of the family on the phone. The review describes the interactions as "incredibly rude," a clash of communication that would be unacceptable in any customer service context but is particularly troubling in healthcare logistics. The combination of life-or-death stakes and disrespectful treatment creates a sense of abandonment, suggesting that those responsible for coordinating transport may not be honoring their essential role. Rudeness is not merely a matter of offended pride; it undermines trust, erodes the sense of safety that families and patients must feel when navigating a complex medical routine, and makes it harder for loved ones to advocate effectively when problems arise.

      The repeated no-shows also raise troubling questions about reliability and accountability. A single missed ride can often be explained or mitigated, but four instances in a month signal a systemic failure that warrants scrutiny. Scheduling errors, insufficient staffing, or inadequate communication channels can all contribute to such patterns, and each missed day erodes confidence not only in the transportation service but also in the broader care network that depends on timely, dependable transit to dialysis appointments. The narrative suggests the need for robust backup plans, transparent escalation protocols, and a clear line of accountability that patients and families can rely on when things go wrong.

      Beyond the immediate health risks, there is a larger fear about what such service failures imply for patient safety and dignity. When a critical lifeline is unreliable, the patient's sense of security diminishes, and caregivers are placed in the untenable position of repeatedly having to scramble to arrange alternative means - often at a moment of acute stress or physical vulnerability. The emotional toll on the family can be immense: constant worry about the next scheduled ride, the pressure to mobilize alternatives, and the creeping doubt about whether the system can truly protect a person who depends on regular treatment to stay alive.

      In response to experiences like these, there are concrete steps that patients, families, and advocates can take to seek resolution and prevent recurrence. Documenting every missed ride with dates, times, and any health consequences is essential. Reporting the pattern to the dialysis center, which typically coordinates transport, is a crucial next step, as they may have alternative providers or be able to exert leverage to secure reliable service. If problems persist, families can reach out to regulatory bodies or patient advocacy organizations that oversee medical transport services and advocate for improved staffing, scheduling integrity, and respectful communication. Exploring alternative transportation options or backup providers may also be necessary to ensure that treatment schedules are not jeopardized by this kind of unreliability.

      Finally, this account serves as a stark reminder of the human cost behind the numbers. Reliability in medical transport is not a luxury; it is a fundamental component of patient safety and quality care. The combination of missed appointments and rude interactions on the phone paints a troubling picture of a system that fails at a moment when patients are most vulnerable. It is a call to action for providers to reaffirm their commitments to punctuality, compassionate communication, and robust safeguards that protect the health and dignity of patients who depend on dialysis. In a field where every minute can matter, dependable transport is not optional - it is a lifeline that must be preserved and respected.

      Features

      Housing

      • 6 resident community capacity 6 resident community capacity

      Types of Care

      • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

      Amenities

      • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
      • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
      • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
      • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
      • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
      • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
      • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
      • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
      • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

      Transportation

      • Detroit Metropolitan-Wayne County (4 miles away) Detroit Metropolitan-Wayne County (4 miles away)

      Care Services

      • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
      • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
      • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
      • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
      • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
      • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
      • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
      • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
      • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
      • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
      • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
      • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

      Dining

      • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
      • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

      Activities

      • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
      • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

      Description

      Advance Care 2 is an assisted living community located in Romulus, MI. Our community offers a range of amenities and care services to ensure the comfort and well-being of our residents.

      Our fully furnished apartments provide a cozy and inviting space for residents to call home. The dining room offers a pleasant setting for meals, which are prepared and served by our dedicated staff. Special dietary restrictions can be accommodated to meet individual needs.

      Residents can take advantage of the outdoor spaces, including the garden, to enjoy some fresh air and relaxation. Wi-Fi/high-speed internet is available throughout the community, keeping residents connected with family and friends.

      Our caregivers provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their prescribed medications on time. We also coordinate with health care providers to ensure comprehensive care.

      Transportation arrangements are available for medical appointments, ensuring that residents have access to necessary healthcare services. Additionally, there are nearby cafes, parks, pharmacies, restaurants, transportation options, places of worship, theaters, and hospitals for convenience and entertainment.

      At Advance Care 2 in Romulus, MI, we strive to create a warm and welcoming environment where our residents can enjoy their golden years with peace of mind knowing that they are cared for by a compassionate team.

      Nearby Places of Interest

      Hospitals

      • Oakwood Annapolis Hospital (0.8 miles)
      • DaVita Belleville Dialysis (6.3 miles)
      • Beaumont Dearborn Hospital (8.4 miles)

      Restaurants

      • Jimmy John's (1.1 miles)
      • Mezza Mediterranean Grille (3.8 miles)
      • Plum Market (4 miles)
      • Cat Cora Tap Room - 16 (4 miles)
      • Sora Japanese Cuisine & Sushi Bar (4 miles)
      • Andiamos (4 miles)
      • Black Rock Bar & Grill (5.6 miles)

      Pharmacies

      • Rite Aid (1.2 miles)
      • CVS Pharmacy (1.3 miles)
      • Walgreens (1.5 miles)
      • CVS Pharmacy (2.3 miles)
      • CVS Pharmacy (3.4 miles)
      • CVS Pharmacy (3.6 miles)
      • CVS Pharmacy (4.2 miles)

      Transportation

      • Avis Rent A Car (2.3 miles)
      • Budget Rent A Car (2.7 miles)
      • Enterprise Rent-A-Car (2.8 miles)
      • Hertz Rent A Car (2.8 miles)
      • DTW Delta Cargo (2.8 miles)
      • Concourse D (3 miles)
      • National Car Rental (3 miles)

      Cafes

      • Tim Hortons (2.4 miles)
      • Biggby Coffee of Westland (4.4 miles)
      • Starbucks (6.3 miles)
      • Tim Hortons (6.4 miles)
      • Starbucks (7.1 miles)
      • Qahwah House (7.3 miles)
      • Panera Bread (7.5 miles)

      Places of Worship

      • Muslim Community of Western Suburbs (3.9 miles)
      • Church of the Divine Child (6.1 miles)

      Parks

      • Garden City Park (4.5 miles)
      • Heritage Park (6.3 miles)
      • Paul Revere Park (6.5 miles)
      • Heritage Park (7.1 miles)
      • Schemansky Park (7.1 miles)
      • Lower Huron Metropark (7.4 miles)
      • Ford Field Park (7.5 miles)

      Theaters

      • Emagine Theatres (4.7 miles)

      Physicians

      • Pinkney, Greenbaum, MacFarland, and Timpner, DDS (5.2 miles)
      • Dearborn Obstetrical & Gynecological Assoc PC (5.3 miles)
      • Partners In Internal Medicine (5.3 miles)
      • Garden City Hospital Medical Office Building (5.7 miles)
      • Ophthalmic Specialists of Michigan - Dearborn Office (5.7 miles)
      • Botsford Primary Care Physician (6.3 miles)
      • Perspective Eyecare (6.6 miles)

      Frequently Asked Questions

      Where is Advance Care 2?

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