Synergy HomeCare - Rochester

Pros

• The agency delivers excellent, compassionate care.
• It is reliable and punctual, with caregivers who arrive on time.
• Jerry Sowik is responsive, kind, and professional.
• Families report that the caregivers are patient, attentive, and caring.
• The team goes above and beyond, handling last-minute care needs with ease.
• Clients feel safe and supported, with staff treating them with dignity.
• The service is lifesaving and a tremendous relief during hospice and post-hospital care.
• Communication from the owner and staff is clear, cordial, and reassuring.
• They would highly recommend Synergy Home Care Rochester to others.
• Caregivers like Marija, Ita, Tiffany, and Dorian are repeatedly praised for their dedication.

Cons

• The scheduling was unreliable, with no caregiver at 11 a.m. on 9/10/25 and the arrival only at 5 p.m. - five hours late.
• There were continued lateness and multiple no-shows from caregivers.
• On day 5 with a new caregiver, three bedsores developed that should have been detected earlier in the week.
• The reviewer states the care led to hospitalization that night and the patient later passed away, implying it could have been prevented.
• They would not recommend the company due to the ownership change and reliance on marginal staff; lateness and no-shows were common.
• There was a lack of replacement caregivers for scheduled shifts, causing last-minute gaps.
• The owner's lack of communication left the family without help on numerous occasions when a caregiver didn't show.
• The reviewer explicitly states that Synergy HomeCare is NOT the company to go with if someone seeks consistent care.

Review

Synergy HomeCare - Rochester is best suited for families seeking highly compassionate, hands-on in-home care for seniors who may be navigating post-hospital recovery, dementia, or hospice support, and who value a tightly connected, owner-led agency. The program shines when a family wants a trusted point of contact who will coordinate caregivers, respond quickly to changes, and foster real relationships with both the client and the family. It is especially strong for families who can tolerate occasional scheduling adjustments while prioritizing warmth, continuity, and practical assistance from caregivers who systematically address daily needs, meals, and light housekeeping alongside-level care.

Those evaluating alternatives should consider whether a guaranteed, ultra-rigid schedule is non-negotiable. Several reviews highlight inconsistent timing, last-minute changes, and not infrequently, no-shows or delays that complicate daily routines. For households that cannot absorb gaps in coverage or rely on a fixed caregiving calendar to support a working family member or professional caregiver, another agency with a more standardized staffing model may be a safer fit. Also, if the key need centers on strictly medical oversight from licensed professionals on a predictable clock, it's prudent to compare options that foreground nurse-driven supervision or 24/7 live-in guarantees without relying on owner-managed contingency plans.

The core strengths clearly offset these potential drawbacks. Across a broad set of experiences, caregivers consistently delivered on-personal warmth, attentiveness, and practical support - everything from helping with dressing and nutrition to performing housekeeping tasks and even assisting with specialized equipment. The owner, Jerry, and the in-house team are repeatedly commended for responsiveness, clear communication, and the ability to mobilize flexible care quickly, especially during crises or transitions to hospice or private care settings. When a client needs quick placement or rapid re-staffing, Synergy often delivers caregivers who are not only capable but genuinely invested in making clients feel safe, dignified, and supported.

That combination of high caregiver quality and proactive leadership helps many families weather the service's scheduling caveats. The agency's demonstrated willingness to adapt, arrange last-minute coverage, and maintain continuity of caregivers - where possible - creates a dependable lifeline during fragile health episodes. Families consistently report that the right match between client and caregiver matters dramatically, and once a compatible team is in place, the experience becomes markedly smoother. The human side - the genuine care shown by Marija, Leanne, Ita, Tiffany, Kathy, and others - frequently becomes the deciding factor when families weigh the trade-off between occasional hiccups and sustained, compassionate care.

To make the most of Synergy's strengths while mitigating the cons, prospective clients should insist on explicit expectations set from day one. Request a named primary caregiver with clear back-up coverage for all shifts, and seek a written schedule that includes contingencies for illness or weather-related delays. Prioritize early, ongoing matching conversations to ensure compatibility with dementia or mobility needs, and ask for a straightforward process to escalate scheduling concerns if a shift is missed. Engage Jerry or Leanne directly to understand their backup plans, and request references from families with similar care needs to validate consistency across weeks.

Ultimately, Synergy HomeCare - Rochester represents a high-demand, highly compassionate option for families who need flexible, responsive in-home care and can navigate occasional scheduling variability. It is a strong pick for those seeking relief through a hands-on, relationship-driven agency with a proven track record of caregiver stability and practical problem-solving during transitions to independent living or hospice. However, for households requiring unwavering, clockwork reliability and guaranteed 24/7 coverage without scheduling gaps, exploring alternatives and aligning on strict coverage protocols will be essential. In the balance of warmth, expertise, and leadership-driven responsiveness, Synergy remains among the most trustworthy and capable choices in Rochester for complex, intimate elder care.

Located in Rochester, Michigan, this area offers a variety of amenities that may be appealing to seniors looking for a comfortable and convenient living environment. Close proximity to reputable physicians such as Balian Eye Center and Paint Creek Ob/Gyn ensures easy access to medical care. Nearby pharmacies like Walgreens and Ascension Providence Rochester Pharmacy make prescription management hassle-free. Residents can enjoy dining options ranging from casual spots like Rochester Brunch House to more upscale choices like Rochester Mills Beer Co. For leisure activities, parks like Rochester Municipal Park and Bloomer Park provide opportunities for outdoor recreation. Additionally, places of worship such as Church Of The Holy Redeemer offer spiritual support within the community. Overall, this neighborhood offers a blend of healthcare services, dining options, recreational facilities, and religious institutions to cater to the diverse needs of seniors considering this area for retirement living.

Physicians

• Balian Eye Center (0.1 miles)
• Paint Creek Ob/Gyn (1.2 miles)
• Dr Mahjoub (1.5 miles)
• Barclay Medical Center (2.7 miles)
• Summit Oral & Maxillofacial Surgery (2.7 miles)
• Millman-Derr Center For Eye Care (2.8 miles)
• Partners In Family Medicine (4.3 miles)

Restaurants

• Rochester Brunch House (0.2 miles)
• Paint Creek Tavern (0.2 miles)
• Main Street Billiards (0.3 miles)
• Rochester Mills Beer Co. (0.3 miles)
• R J's Pub (1 miles)
• McDonald's (2.8 miles)
• Shake Shack (2.9 miles)

Parks

• Rochester Municipal Park (0.2 miles)
• Bloomer Park (1.3 miles)
• Earl E Borden Park (2.6 miles)
• Innovation Hills (3.3 miles)
• Stony Creek Nature Center (4 miles)
• Avondale Park (4.4 miles)
• River Woods Park (5 miles)

Pharmacies

• Ascension Providence Rochester Pharmacy (0.7 miles)
• Walgreens (0.8 miles)
• Walgreens (0.9 miles)
• Rite Aid (1 miles)
• Walgreens (2.1 miles)
• Kroger Pharmacy (2.4 miles)
• CVS Pharmacy (2.9 miles)

Theaters

• Emagine Rochester Hills (2.8 miles)
• AMC Forum 3 (5.7 miles)

Cafes

• Panera Bread (3.1 miles)
• Starbucks (3.2 miles)
• Antonio's Cafe & Grill (3.6 miles)
• Panera Bread (4.2 miles)
• Starbucks (4.3 miles)
• The Hot Spot Coffee (5.6 miles)

Places of Worship

• Church Of The Holy Redeemer (3.8 miles)
• Oakland Christian Church (4.2 miles)
• Kensington Orion (5.9 miles)
• Big Beaver United Methodist Church (7.5 miles)

Hospitals

• Beaumont Hospitals Departments (7.6 miles)