2702 Hill An Brook Drive., Portage, MI 49024
For more information about senior living options: (844) 490-3973
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Brookdale offers a very friendly environment with individualized care. The staff are kind and provide excellent care for residents. There is always someone smiling to greet residents at the door. Families highly recommend Brookdale for a warm, welcoming, assisted living environment. The staff are friendly, kind, caring, and patient. Brookdale Portage offers activities that keep residents active, busy, and happy, along with a cozy, welcoming home. The staff kept residents connected with family via Zoom and maintained activities during lockdown. Residents loved living in the Brookdale community, and families appreciated the hardworking staff.
The care was negligent and horrible. She was only bathed or showered by staff twice during her stay. Family members had to ensure she was clean and dressed because staff did not. She was hospitalized after two months with weight loss, a UTI, and failure to thrive, with no attempt to notify the family. The head nurse was described as horrible and unable to secure proper medication. A shower log was never produced. Staff claimed they were short-staffed for everything. The care staff were described in derogatory terms by the reviewer.Brookdale Assisted Living comes across in several accounts as a place with a very friendly atmosphere and a genuine emphasis on individualized care. Reviewers repeatedly note the warm welcome they receive when they walk in the door, with staff who greet residents and visitors with smiles and a sense of hospitality. The overall environment is described as well kept and inviting, contributing to a feeling that Brookdale is a place that values both comfort and personal attention. This emphasis on a positive, congenial vibe is a through-line in multiple comments, painting Brookdale as more than just a care facility, but a home-like setting where people are known by name and treated with kindness.
The decision to choose Brookdale often comes after careful comparison with other local options. One family, having toured four different communities, chose Brookdale for their mother, and they continue to feel satisfied with that choice. Their frequent visits to check on their mom also give them a chance to observe the staff in action and interact with caregivers. Across several notes, families emphasize that the staff - described as friendly, kind, caring, and patient - creates a welcoming, reassuring environment for residents. The sense of personal connection appears to be a key factor in why families feel confident about Brookdale, and the recurring sentiment is one of gratitude for a home where loved ones can be cared for with respect and attentiveness.
There are also poignant stories of Brookdale serving as a supportive option for respite care when families needed time away. One reviewer recounts traveling out of the country for a couple of weeks and trusting Brookdale to care for their mother. They describe Brookdale as "the absolute best place for respite care," with their mother speaking highly of the experience and praising both the facility and the staff. In these accounts, the staff's ability to maintain a high standard of care during a temporary arrangement stands out, reinforcing the impression of Brookdale as a reliable, people-centered environment even when the situation is unfamiliar or time-limited.
Not all feedback, however, is uniformly glowing. One deeply troubling account begins with the warning to "not judge a book by its cover," followed by a description of care that fell far short of expectations. This reviewer notes that, despite an appearance of a well-kept facility and attentive staff, their mother received poor care during a stay at Brookdale. They describe insufficient bathing and clothing changes, a lack of communication with family - the hospital visit came after two months with significant weight loss and a urinary tract infection - and the absence of a shower log. They attribute care failures to chronic understaffing and recount a head nurse who used unprofessional language and did not secure appropriate medications upon arrival. The reviewer alleges a breakdown in basic routines and accountability, leading to a transition to another facility and hospice once the situation escalated. This narrative is stark and distressing, and it underscores the variability that can exist between locations and shifts within the same brand.
Another prominent thread in the collection of reviews centers on Brookdale Portage, where a different experience is shared. For over two years, the reviewer's mother lived there and found the community to be a perfect fit. They commend the activities that kept their mother engaged, the sense of care, respect, dignity, and kindness that pervaded the home, and the staff's willingness to meet evolving needs. Even during challenging times such as lockdowns, the staff are praised for stepping up to help residents stay connected with family through Zoom and to continue social events and activities. This account highlights a trajectory in which Brookdale can provide stable, affectionate, and thoughtful care, with the support and adaptability to keep residents connected and engaged as circumstances change.
Across these varied experiences, one consistent thread is the praise for the aides who deliver daily care. In multiple entries, the aides are described as warm, friendly, and caring, a credit to the personal touches that make a difference in daily life for residents. This emphasis on frontline care workers as the face of Brookdale care rounds out the portrait of a community that, at its best, creates a nurturing, participatory atmosphere where residents can thrive and feel valued.
Taken together, the reviews illustrate a nuanced picture of Brookdale: many families celebrate a warm, inviting environment and individualized attention, where staff make an effort to greet residents with genuine warmth and to maintain an engaged, active daily life. Yet there are also warning signs raised by at least one family about serious lapses in care, communication, and professional conduct at a different location. The stories remind prospective residents and their families that experiences can vary by community and by staff at any given time, underscoring the importance of touring, asking pointed questions about staffing levels, care logs, medication practices, and notification protocols. They also highlight the value of evaluating a facility's response to crises, such as lockdowns, and the quality of connections maintained with families during those periods.
For anyone considering Brookdale, these accounts suggest a balanced approach: be drawn by the promise of a welcoming, affectionate environment and a community that values resident engagement, but also investigate specific location practices, ask to see records like shower or care logs, inquire about staff-to-resident ratios, and request details on how emergencies and medical needs are managed. Tours and conversations with staff can offer critical insights into whether a particular Brookdale location will consistently deliver the care and communication families expect for their loved ones. Overall, Brookdale appears capable of delivering warmth, dignity, and personalized attention, while also illustrating that vigilance and due diligence remain essential when choosing a senior living community.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Kalamazoo County (4 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Located in Portage, MI, Hill An Brook Adult Foster Care is an assisted living community that offers a range of amenities and care services to its residents. The community features a spacious dining room where residents can enjoy delicious meals prepared by the staff. Each living space is fully furnished for convenience.
Hill An Brook also boasts a beautiful garden and outdoor spaces where residents can relax and enjoy the fresh air. Housekeeping services are provided to ensure that the community remains clean and tidy at all times. Move-in coordination is available to assist new residents with their transition into the community.
For communication needs, telephone and Wi-Fi/high-speed internet services are provided. Residents can easily stay connected with their loved ones or browse the internet for entertainment or information.
The community excels in providing comprehensive care services. Trained caregivers offer assistance with activities of daily living, such as bathing, dressing, and transfers. Coordination with health care providers ensures that each resident's medical needs are met effectively. Diabetes diet management is available for those who require it.
Meal preparation and service are provided, ensuring that residents receive nutritious meals tailored to their dietary requirements. Medication management is also part of the care services offered at Hill An Brook.
For transportation needs, the community offers transportation arrangements for medical appointments as well as doctors' visits. This ensures that residents can easily access necessary healthcare services without any hassle.
In terms of dining options and activities outside of the community, there are several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals located nearby. Residents have plenty of opportunities for socializing or exploring their interests within close proximity to Hill An Brook Adult Foster Care.
Overall, Hill An Brook provides a comfortable and supportive environment for seniors who require assisted living services in Portage, MI. With its range of amenities and personalized care services, this community strives to meet the unique needs of each resident while promoting their overall well-being.
Hill An Brook Adult Foster Care is located at 2702 Hill An Brook Drive., Portage, MI 49024 in Kalamazoo County, Michigan
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