Crystal Cares Home Care

Pros

• Crystal's passion for the work she does is unmatched in home care.
• Crystal and her employees are the best.
• Crystal Cares Home Care is a great company.

Cons

• They were not contacted or visited after surgery as promised.
• There was a scheduling conflict that prevented a timely visit after the social worker's promise.
• They waited four hours without a callback to schedule a visit.
• They switched to another company due to lack of communication.
• They had no physical therapy for three days after major surgery.
• They felt they were treated as a last priority.

Review

Crystal Cares Home Care is described as a company built on genuine devotion to helping people stay safe and comfortable at home. One long-standing acquaintance of Crystal recounts knowing her for many years and being well aware of the business she runs. The core of this perspective centers on Crystal's passion for the work - the kind of dedication that the reviewer feels is unmatched by anyone else in the home care field. The message is clear: Crystal herself is a driving force behind a team that the speaker regards as outstanding. The praise isn't merely for a service; it's for a person and a group of people who consistently strive to deliver the best care possible. In this portrayal, Crystal Cares Home Care is a trusted, top-tier option in home health services, and Crystal and her staff are regarded as "the best" by someone who clearly respects and believes in what they do.

The positive account is not just about sentiment; it also conveys confidence in the company's reliability and quality of care. The reviewer emphasizes a long-term relationship, suggesting a track record of dependable service, attention to residents' needs, and a willingness to go above and beyond. The emphasis on passion translates into a sense of warmth and personal investment in patients' well-being, a quality that the speaker believes distinguishes Crystal Cares from other providers. Overall, this perspective paints Crystal Cares as a great company with a highly capable team, where expertise and heartfelt care come together to produce favorable experiences for clients and their families.

In contrast, another set of experiences presents a more challenging and frictive picture. This second account begins with a referral from the DMC after surgery, with the expectation that service would begin promptly - specifically, that a visit would occur the day after the surgery. According to this review, those expectations were not met: there was no call and no visit as anticipated. The patient describes a breakdown in communication that left them without the in-home assessment or therapy that had been planned. When the social worker followed up, the social worker took the step of contacting Crystal, the owner, and a commitment was made: a call and a visit would be arranged. However, a scheduling conflict emerged, and despite this promise, four hours elapsed without any outreach to schedule the visit. The result, in practice, was that the patient and their family decided to switch to another home care provider, seeking the timely support they needed after surgery.

The same account adds a further layer of disappointment. It notes that three days after major surgery, the patient had not yet received physical therapy. The writer expresses frustration at not understanding what had gone wrong, yet communicates a clear sense of not feeling valued or prioritized - "not sure what the issue was but I don't appreciate being last priority." This line captures the emotional weight of a delay in essential post-operative care, especially when recovery hangs on timely and coordinated services such as home health aides and physical therapy.

Taken together, the two reviews lay out a nuanced portrait of Crystal Cares Home Care. On one hand, the company is celebrated for a deep well of passion and a team that is perceived as the best in the field. The trust the reviewer places in Crystal and her staff speaks to a strong core: skilled caregivers, a personal commitment to patients, and a reputation that has earned loyalty over time. On the other hand, the negative experience highlights how even a highly regarded provider can encounter operational hiccups - especially in the crucial moments of referral, scheduling, and timely initiation of therapy after surgery. When a social worker's attempt to coordinate care collides with scheduling conflicts and delayed communication, the impact is felt by patients who are already navigating a difficult recovery.

These two perspectives together suggest that the essence of Crystal Cares Home Care is built on a strong foundation of dedication and professional ability, but it also underscores the importance of seamless coordination and prompt communication with patients, families, and referring professionals. The positive review points to the company's strengths - clear passion, trusted care, and skilled staff. The negative review serves as a reminder that the success of in-home care depends not only on the caregivers' expertise and heart but also on effective scheduling, reliable follow-through, and timely initiation of services that patients depend on during vulnerable times.

For someone weighing Crystal Cares Home Care, the messages are both hopeful and cautionary. The brand appears to stand for genuine commitment and high-quality care, with praise that can reassure prospective clients about the potential for excellent service. Yet the cautionary notes about missed calls, scheduling delays, and late physical therapy highlight areas where the experience can falter, especially in the crucial early days after surgery. The overall takeaway is a portrait of a company with real strengths and a passionate leadership, paired with opportunities to strengthen systems of communication and scheduling so that the best possible care can be delivered consistently, even in busy or challenging moments.

This part of Port Huron Township, Michigan, offers a variety of amenities within close proximity that may be appealing for seniors looking to retire in the area. There are multiple restaurants such as Cracker Barrel and Bob Evans nearby for convenient dining options, as well as cafes like Tim Hortons and Starbucks for leisurely coffee outings. The presence of several parks like Pine Grove Park and Centennial Park provides opportunities for outdoor activities and relaxation. Additionally, there are reputable physicians and hospitals in the vicinity, ensuring access to quality healthcare services. Pharmacies like CVS and Walgreens are also conveniently located for medication needs. Places of worship such as St John's United Church of Christ and St Joseph's Catholic Church cater to spiritual needs, while the AMC Birchwood 10 theater offers entertainment options for leisure time. Overall, this part of Port Huron Township provides a well-rounded environment with essential amenities for seniors considering senior living in the area.

Restaurants

• Cracker Barrel (0.1 miles)
• Bob Evans (0.4 miles)
• McDonald's (1 miles)
• Taco Bell (1.2 miles)
• China Wok (1.2 miles)
• Palms Krystal Bar & Grill (1.2 miles)
• Burger King (1.4 miles)

Parks

• Port Huron Little League Park (0.8 miles)
• Pine Grove Park (1.5 miles)
• Kiefer Park (2 miles)
• Centennial Park (2.6 miles)
• Marysville City Park (6 miles)
• Fort Gratiot County Park On Metcalf (6.2 miles)

Cafes

• Tim Hortons (1 miles)
• Tim Hortons (1.3 miles)
• Maria's Downtown Cafe (1.9 miles)
• The Exquisite Corpse Coffee House (2.1 miles)
• Raven Cafe (2.1 miles)
• Starbucks (2.6 miles)
• Tim Hortons (2.8 miles)

Physicians

• Cardiology Associates of Port Huron, PC (1.2 miles)
• Samir Alsawah (1.3 miles)
• Port Huron Internal Medicine (2.6 miles)
• Occupational Health Clinic (2.7 miles)
• Dr. Thomas B Lacroix (2.7 miles)
• Dr. Hynes Brian (2.8 miles)
• DrSaad Elkelani (2.8 miles)

Hospitals

• McLaren Port Huron (1.4 miles)
• Mercy Business Health Services (2.7 miles)
• St Joseph Mercy Port Huron (2.7 miles)

Pharmacies

• CVS Pharmacy (1.7 miles)
• Rite Aid (1.9 miles)
• Walgreens (2.2 miles)
• Walgreens (2.2 miles)
• Guardians (2.7 miles)
• Front Street Pharmacy (2.7 miles)
• Hogan Pharmacy (2.9 miles)

Places of Worship

• St John's United Church of Christ (2 miles)
• Griswold Street Baptist Church (2.1 miles)
• St Martin Lutheran Church (2.1 miles)
• St Joseph's Catholic Church (2.1 miles)

Theaters

• AMC Birchwood 10 (2.9 miles)

Transportation

• St Clair County International Airport (PHN) (6.8 miles)