Visiting Angels Living Assistance

Pros

• The professional staff and management provide companionship and care for loved ones.
• The service and office staff are wonderful and friendly.
• The staff are amazing and very friendly.
• The company provides amazing care for loved ones.
• Barb and the caregivers are kind and helpful; Visiting Angels is highly recommended.
• Caregivers and coordinators are pleasant and accommodating.
• Visiting Angels and their caregivers are amazing, always accommodating and reliable.
• The staff caring for Jean were compassionate and thoughtful.
• Visiting Angels genuinely cares about clients' wellbeing and provides dignified support.
• Cherie is kind, compassionate, punctual, and reliable; Visiting Angels is highly recommended.
• Visiting Angels has been a true blessing in caring for loved ones.

Cons

• A reviewer gave less than one star and alleged that Visiting Angels refused to let doctors read the contract papers and charged $50 per hour when referred by doctors.
• Another reviewer warned that, while caregivers were friendly, the company seemed to hire for general care rather than Alzheimer's care, leading to unclear instructions and a caregiver who missed securing the patient.
• A reviewer claimed the company treats clients as mere "bodies" to fill schedules, indicating a lack of genuine care.

Review

Across families seeking elder care, Visiting Angels consistently emerges as a steady, compassionate presence that many describe as life-changing. The threads that run through these stories are not just about help with daily tasks, but about dignity, comfort, and reliable companionship. The care teams are often praised for their professionalism and warmth, with many reviews highlighting the management and office staff as capable, responsive, and easy to work with. The sentiment is clear: when a loved one needs support at home, the team at Visiting Angels often steps in as a trusted partner, delivering not only practical assistance but also a human touch that makes a meaningful difference.

A recurring theme in these testimonials is the extraordinary kindness and reliability of the caregivers. Numerous families point to specific caregivers - and the coordinators behind them - as being the heart of the service. Names like Cherie, Jasmine, Kathy, and Magen come up with gratitude for their genuine compassion, punctuality, and the thoughtful way they engage with loved ones. One caregiver, Cherie, is singled out for being extremely kind, compassionate, and dependable, consistently providing companionship and handling needs with grace. Another family notes how Kathy has become a warm, daily presence for their mom, helping her stay engaged in conversation and activities. The staff's ability to connect on a personal level - offering conversation, activities, and steady support - appears to be as important as the practical help they provide.

Care coordination and flexibility are repeatedly praised. Families describe Barb - the care coordinator who matches caregivers and manages scheduling - as outstanding. They credit her with finding the right caregiver to fit evolving needs, especially when hospice or more complex care becomes part of the picture. The office team is described as efficient and responsive, willing to adjust to shifting schedules, and supportive when families juggle multiple care needs. The ability to transition smoothly from hospital to home care is another strong point, with statements such as "Visiting Angels provided wonderful assistance in transitioning mom from the hospital to care in her home." In many instances, families feel they have found a true partner who can adapt as conditions change and who can keep everyone informed.

The emotional and spiritual dimensions of care are highlighted in some of the more impactful stories. One family recounts a profoundly moving moment when Jean, under the care of Visiting Angels, grew lucid and engaged in a spiritual moment with a chaplain from Blue Water Hospice; the caregivers' presence became part of a moment of personal transformation for Jean. This kind of experience - where caregivers and coordinators provide not just practical aid but also a sense of pastoral support during difficult times - illustrates the deeper value many families associate with the service. These moments underscore that the care teams are not just caregivers in a house, but partners during some of the most intimate and challenging moments a family can face.

Of course, no service is without its challenges, and a few reviews acknowledge that experiences can vary. One review describes a scenario that did not meet expectations, noting concerns around matching for Alzheimer's care and some inconsistencies in communication, which culminated in a disappointing day-to-day experience for a caregiver. Another review raises concerns about the paperwork and cost structure, including a claim about how certain doctor referrals were handled and how pricing was communicated. These voices remind readers that, while the overall tone is overwhelmingly positive, there can be friction points around specialized care needs, paperwork, and alignment with medical professionals. They also highlight the importance of ongoing communication and careful caregiver matching, especially for clients with complex conditions like Alzheimer's disease.

Despite the occasional hiccup, many families express enduring gratitude for the stability and relief that Visiting Angels provides. Several reviews speak to years-long relationships, with families describing multiple caregivers over time and the sense of relief that comes from knowing a loved one is supported and safe at home. Some families note a history of continuity over years, including support for hospice care and the sense that the team has become an integral part of the family's caregiving plan. In addition, there are stories of practical wins - help with reimbursements, efficient setup, and the reassurance that a trusted team is available when urgent needs arise. When a family says they would highly recommend Visiting Angels and that Barb, the office staff, and the caregivers are a blessing, it speaks to a sustained, positive impact that goes beyond a single caregiving episode.

Taken together, these reviews paint a portrait of a company that many families come to rely on for compassionate, dignified elder care. The core message is one of gratitude: for the companionship, the respect shown to loved ones, the dependable match between caregiver and family, and the flexibility to adapt to changing circumstances. The anecdotes about particular caregivers - Kathy, Jasmine, Cherie, Magen - and the coordinating leadership - Barb - give a human face to what families experience in their homes: someone who shows up reliably, listens carefully, and treats an elder with the utmost respect. For many, Visiting Angels is not just a service but a valued partner in navigating the challenges and milestones of aging, turning difficult days into ones of steadiness, care, and even moments of grace.

Restaurants

• Palms Krystal Bar & Grill (0.1 miles)
• Freighters Eatery & Taproom (0.5 miles)
• Albert's Rolling Lunch (0.8 miles)
• McDonald's (0.8 miles)
• Bob Evans (1 miles)
• Ice Cream Galore (1 miles)
• Lynch's Irish Tavern (1 miles)

Parks

• Pine Grove Park (0.2 miles)
• Kiefer Park (0.8 miles)
• Port Huron Little League Park (1.3 miles)
• Centennial Park (1.3 miles)
• Marysville City Park (6.1 miles)
• Fort Gratiot County Park On Metcalf (6.7 miles)

Hospitals

• McLaren Port Huron (0.3 miles)
• Mercy Business Health Services (2.4 miles)
• St Joseph Mercy Port Huron (2.4 miles)

Physicians

• Samir Alsawah (0.3 miles)
• Cardiology Associates of Port Huron, PC (0.3 miles)
• Occupational Health Clinic (1.4 miles)
• DrSaad Elkelani (1.5 miles)
• Dr. Hynes Brian (1.5 miles)
• Dr. Thomas B Lacroix (1.6 miles)
• DrK Al-Saadon (1.6 miles)

Cafes

• Maria's Downtown Cafe (0.8 miles)
• Tim Hortons (0.9 miles)
• The Exquisite Corpse Coffee House (1.1 miles)
• Raven Cafe (1.2 miles)
• Tim Hortons (1.5 miles)
• Tim Hortons (1.6 miles)
• Tim Hortons (2.6 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• Guardians (1.4 miles)
• Front Street Pharmacy (1.6 miles)
• Walgreens (1.7 miles)
• Hogan Pharmacy (1.7 miles)
• Fulcrum Pharmacies (1.8 miles)
• Rite Aid (2 miles)

Places of Worship

• St John's United Church of Christ (1.2 miles)
• St Joseph's Catholic Church (1.4 miles)
• St Martin Lutheran Church (1.5 miles)
• Griswold Street Baptist Church (1.6 miles)

Theaters

• AMC Birchwood 10 (3.3 miles)