Overall Review of A & T Private Care Services
common
24 reviews mention this
Compassionate, responsive staff stand out
Residents describe consistently caring, helpful staff and timely assistance when problems come up.
A large number of reviewers focus on the people behind the care—saying respiratory therapists and customer-facing staff are courteous, kind, and attentive. Several reviews describe staff going above and beyond, being easy to work with, and keeping patients’ needs at the center. Others mention an upbeat, supportive attitude and the feeling that their loved ones are treated like family. A couple reviewers also describe hands-on home support like helping with personal care, cooking, and cleaning.
caveat
9 reviews mention this
Ordering issues and missed shipments
Many reviewers report wrong items, missing supplies, or delays that disrupt care.
Several reviewers say they do not receive orders correctly, including wrong items or supplies not sent at all. Others describe long waits, inconsistent timing, or backorders that leave them without key supplies for days or longer. Some reviews also mention receiving deliveries in pieces over multiple days, which makes tracking what’s missing difficult. A few reviewers pair these issues with frustration about how customer service handled the situation when they called.
differentiator
5 reviews mention this
Respiratory guidance and after-hours help
Reviewers highlight respiratory therapy guidance, including help during urgent ventilator and trach concerns.
Some reviewers specifically mention respiratory therapists being available and helpful when equipment or breathing-related concerns come up. One reviewer describes a prompt after-hours return phone call where the therapist walked them through tracheostomy and ventilator concerns. Others describe staff helping set up supplies and answering respiratory questions, including troubleshooting when something feels “out of the ordinary.” Several reviewers also mention feeling supported and relieved by that kind of real-time guidance.
common
2 reviews mention this
Hospital discharge and follow-up support
Two reviewers describe support around discharge and getting set up at home.
One review says the team came to the hospital before discharge with supplies and helped ensure the patient was set up. The same reviewer also describes a follow-up visit the following week to check progress and go over the supply list. Another review mentions getting help after bringing a loved one home with a trach and ventilator, including support right after the first call to manage concerns.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
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