A & T Private Care Services in Pontiac, MI

Pros

• Their respiratory therapist Andrea is the best and is always available, going above and beyond to help.
• Jackie from the Petoskey office is amazing - kind, attentive, and listens to concerns.
• Lisa B. was courteous, friendly, and completed the delivery promptly.
• The Advent team treats every patient like family and places patient care first.
• Advent has proven to be the best respiratory care DME company, with unmatched care and compassion.
• The staff are courteous, friendly, and professional.
• Advent is a wonderful company that cares deeply about patients and staff and goes above and beyond.

Cons

• The company has turned from a reliable provider to a complete disaster.
• Their customer service is a major issue, with rude representatives who show no understanding of urgency.
• They have repeatedly failed to deliver essential supplies, leaving families waiting for weeks with no solutions.
• They lie to cover mistakes and behave unprofessionally toward customers.
• They consistently send wrong items or nothing at all, and do not fulfill orders correctly.
• They show a lack of compassion and accountability, with patient care deteriorating.
• They engage in questionable practices, including billing for items that were not shipped.
• They treat long-time customers poorly, appearing indifferent and unhelpful.

Review

A & T Private Care Services in Pontiac is best suited for families that are navigating serious at-home respiratory care and want a single partner to manage both equipment and clinical support. The strongest case is for households where a respiratory therapist's hands-on involvement, hospital-discharge planning, and after-hours accessibility matter as much as the equipment itself. When a loved one emerges from a hospital setting with a ventilator, tracheostomy care, or other complex devices, this provider can be a meaningful ally by stepping in early, coordinating multiple items, and offering direct clinical guidance. In short, it serves best those who prize medical expertise and a personal touch over absolute pristine logistics.

That said, there is a clear lane where alternatives deserve serious consideration. Families that cannot tolerate unpredictable fulfillment or inconsistent item accuracy should look elsewhere. The most persistent complaints center on backorders, wrong items, and delays that leave caregivers scrambling to fill essential needs. Some reviews also portray a customer-service environment that can feel dismissive or unresponsive when problems arise. For households with tight timelines, fragile supply chains, or limited bandwidth to chase replacements, the risk of gaps in critical supplies is too high to ignore.

On the upside, the available clinical strengths are not academic; they translate into real-world continuity of care. Respiratory therapists associated with the service are repeatedly described as reliable, knowledgeable, and prepared to troubleshoot after-hours concerns. When a discharge is imminent, the team's willingness to visit the patient in the hospital and verify equipment readiness provides tangible peace of mind and can shorten the dangerous window between inpatient care and home management. The ability to consolidate a broad range of DME products under one roof also reduces coordination fatigue for families already juggling medical appointments and caregiving tasks.

Yet the cons carry real weight and cannot be dismissed. The most troubling pattern involves supply-chain hiccups: missing supplies, shipments arriving in fragmented, multi-day waves, and repeated items sent incorrectly. Several reviews describe a culture of inconsistent communication that leaves families uncertain about what to expect next. Add in a portion of negative customer-service experiences - tone, responsiveness, and accountability - and the overall reliability picture becomes unsettled. For a family counting on a steady rhythm of deliveries and precise orders, these issues can undermine confidence and force constant contingency planning.

From a practical decision standpoint, the pros and cons define a clear calculus. If the priority is robust clinical support, personalized care, and hand-holding through complex equipment needs, the positives can mitigate many drawbacks - provided there is an explicit plan to minimize delays. Families should push for a dedicated contact, a defined order-tracking method, and written service-level expectations. It's wise to request a proactive inventory review at discharge, a narrow window for recalls and recalls-related replacements, and a clearly stated escalation path when problems arise. In exchange, the provider's clinical strength and continuity of care can deliver meaningful outcomes that improve daily living for a ventilator-dependent or otherwise high-needs resident.

The bottom line is practical: for Pontiac families balancing complex medical needs with the daily realities of caregiving, A & T Private Care Services can be a strong ally - provided reliability is prioritized just as highly as compassionate care. A careful, documented preview of performance expectations, a plan for double-checking orders, and a clear backup option are essential. Compare with other DME providers on the specific metrics that matter most - delivery timeliness, order accuracy, and customer-service responsiveness - and approach a trial period with concrete milestones. If those terms cannot be met, it is prudent to explore alternatives that promise steadier fulfillment alongside the same level of clinical expertise.

This area of Pontiac, Michigan offers a variety of amenities that cater to senior living needs. There are several restaurants within a short distance, providing easy access to dining options. Additionally, there are cafes for social gatherings and pharmacies for convenient access to medications. Nearby hospitals and physicians ensure that medical care is easily accessible. The presence of places of worship may provide spiritual comfort and community support. Parks offer opportunities for outdoor recreation and relaxation, while the proximity to LEGOLAND Discovery Center Michigan provides entertainment options for visiting grandchildren. Overall, this area is well-equipped to meet the diverse needs of seniors looking for a comfortable and fulfilling living environment.

Restaurants

• Kerby's Koney Island (0.7 miles)
• Little Daddy's (2.8 miles)
• The HUB Stadium (3.8 miles)
• Grand Tavern (4.6 miles)
• Carnival Market (4.8 miles)
• Bob E's Super Chief (5 miles)
• Hunter House Hamburgers (5.6 miles)

Cafes

• Avon Donuts (0.8 miles)
• Panera Bread (4.6 miles)
• Starbucks (5.2 miles)
• Starbucks Reserve (5.5 miles)
• Antonio's Cafe & Grill (5.8 miles)
• LEGOLAND Discovery Center Michigan (6.3 miles)
• Panera Bread (6.5 miles)

Pharmacies

• Rite Aid (1 miles)
• CVS Pharmacy (1 miles)
• CVS Pharmacy (2.1 miles)
• Rite Aid (2.6 miles)
• CVS Pharmacy (2.6 miles)
• Rite Aid (2.8 miles)
• Rite Aid (2.9 miles)

Hospitals

• McLaren Oakland (2 miles)

Places of Worship

• St Hugo of the Hills Church (2 miles)
• Church Of The Holy Redeemer (5.5 miles)
• Kensington Orion (7.4 miles)

Parks

• Riverside Park (3.3 miles)
• River Woods Park (3.8 miles)
• Dodge #4 State Park (4.6 miles)
• Avondale Park (4.8 miles)
• Firefighters Park (4.9 miles)
• Innovation Hills (5.5 miles)
• Shain Park (5.6 miles)

Physicians

• Oral & Facial Surgeons of Michigan PC (5.6 miles)
• Beverly Hills Orthopedists (6.2 miles)
• Coleman, Stephanie Mclaren Oakland Waterford Medical Associates (6.6 miles)
• Beaumont Medical Center - West Bloomfield (6.6 miles)
• Troy Medical Center (6.8 miles)
• Troy Orthopedics Associates (6.9 miles)
• Millenium Diagnostic Center (7.1 miles)