United Residential Care Services
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48605 Callens, New Baltimore, MI 48047
For more information about senior living options: (844) 490-3973
Lynda Perry cares for her clients and her employees. Lynda Perry and her staff go above and beyond to provide care. Lynda Perry's communication is top tier, and she is always available to answer questions. United Medical Care LLC. provides genuine acts of service. The company's service over the years has been nothing short of amazing and reliable. Lynda Perry and her team are outstanding, with professionalism, genuine care, and excellent customer service. Dr. Geagea is thorough and kind, and his staff are amazing, making for a wonderful experience. Joyce provides intelligent and caring services for the elderly and hospice patients, and she is a wonderful businesswoman with endless patience.
The reviewer described Linda Perry, CEO, as shockingly rude, dismissive, and unprofessional from the start. They noted she offered no assistance and abruptly ended the call despite stated questions. The resident still lacks the necessary documentation because Linda could not be bothered to do her job. For someone claiming to be a CEO, her behavior was described as disappointing, unhelpful, ignorant, and unfit for leadership. They felt the agency should reevaluate who represents them and would not recommend dealing with the agency. They suggested Linda could benefit from immediate customer service and communication training.This community is best suited for families seeking deeply personal, relationship-driven care delivered by a small, owner-led operation. The reviews consistently center on Lynda Perry and her team as the defining asset: responsive, genuinely caring, and committed to addressing concerns without delay. For families in New Baltimore or nearby areas who want a caregiver network that feels like an extension of the family, this provider offers continuity and a hands-on approach that can translate into real peace of mind. Longstanding care relationships are a clear priority here, with multiple notes that residents have stayed with the agency for years and that communication remains open and proactive.
There are clear reasons some families may want to consider alternatives. The most salient caveat comes from a minority of reviews that describe a problematic leadership interaction. One reviewer portrays Linda Perry as rude, dismissive, and unprofessional in a critical moment, suggesting a leadership style that can undermine otherwise strong care experiences. This kind of feedback signals that, for families who demand consistently polished customer service and a uniformly professional front-to-back, the leadership dynamic may be a decisive factor. If high-level responsiveness and courteous, businesslike interactions are non-negotiable, exploring options with a different organizational culture could be prudent.
On the positive side, the core strengths are compelling. The care team is described as professional, attentive, and dependable, with staff who are consistently praised for genuine concern and timely communication. Families report that questions are answered promptly and issues are resolved quickly, which reduces anxiety during challenging moments. The sense of continuity - residents staying with the agency for many years - and the apparent willingness of the staff to go "above and beyond" create an environment where residents can feel known, valued, and safe. The combination of reliable service and personal responsiveness is a powerful offset to the everyday uncertainties of senior care.
The main drawbacks, while not universal, are significant enough to weigh carefully. The single, explicit complaint about leadership behavior suggests a potential risk if similar dynamics were to recur. Such a pattern could erode trust and complicate coordination with families already navigating medical needs, finances, or care transitions. Although the positive reviews heavily outweigh the negative, that one experience is a reminder to verify how leadership handles complaints, escalation, and accountability. For families who require a consistently forward-facing administrative experience, this is a factor that should not be dismissed.
When weighing pros against cons, the balance tilts in favor of this provider for families prioritizing long-term relationships, attentiveness, and dependable day-to-day care. The advantages - responsive communication, personal warmth, and a demonstrated history of steady caregiver involvement - often translate into smoother daily life for residents and clearer, more reassuring updates for families. The risk tied to leadership interactions is not negligible, but it appears episodic rather than systemic in the bulk of feedback. With careful due diligence - meeting the leadership team, asking for concrete examples of how concerns are handled, and seeking current families' references - these strengths can be translated into a dependable caregiving plan.
Practically speaking, this community merits strong consideration for families who want a hands-on, trust-based setup and are comfortable with a potential leadership friction point being mitigated through proactive engagement. The recommended approach is to have a candid discussion with Lynda Perry and key staff about expectations, communication protocols, and escalation steps. Request recent references and a written care coordination plan that outlines how concerns are addressed. If a more corporate, uniformly consistent customer-service experience is essential, or if leadership style is a non-starter, families should compare alternatives with comparable care quality but different organizational cultures. In the right circumstances, United Residential Care Services offers a compelling, practical path to secure, compassionate senior living.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.United Residential Care Services is an assisted living community located in New Baltimore, MI. Our facility offers board and care home services to ensure that our residents receive the support they need in a comfortable and homely environment.
Our amenities are designed to enhance the quality of life for our residents. We provide a spacious dining room where delicious meals are served. Each resident's room is fully furnished, providing a cozy and personalized space. Our outdoor garden provides a peaceful place for relaxation and enjoying nature. Housekeeping services are provided to maintain cleanliness and organization in our community. Move-in coordination is available to help new residents settle in smoothly. Residents can stay connected with friends and family through telephone services and Wi-Fi/high-speed internet access.
At United Residential Care Services, we prioritize the well-being of our residents by offering a range of care services. Our dedicated staff assists with activities of daily living such as bathing, dressing, and transfers. We coordinate with health care providers to ensure comprehensive care for each resident. Special dietary needs, including diabetes diets and other dietary restrictions, are catered for during meal preparation and service. Medication management is provided to ensure medication schedules are followed accurately. We also offer transportation arrangements for medical appointments and provide transportation to doctors' appointments.
Social engagement is an important aspect of our community. We provide scheduled daily activities that cater to various interests and abilities, promoting social interaction among residents.
In addition to the excellent amenities within our community, there are numerous nearby options for recreation and convenience. There are six cafes, five parks, nine pharmacies, eleven physicians' offices, seventeen restaurants, one place of worship nearby, one theater nearby, and one hospital nearby.
At United Residential Care Services in New Baltimore, MI, we strive to create a nurturing environment where seniors can thrive while receiving the support they need in their daily lives.
United Residential Care Services is located at 48605 Callens, New Baltimore, MI 48047 in Macomb County, Michigan
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