United Residential Care Services in New Baltimore, MI

Pros

• Lynda Perry consistently shows care for clients and employees, and addresses concerns promptly with refreshing outcomes.
• Lynda Perry and her staff go above and beyond in providing care, with top-tier communication and always being available to answer questions.
• The company’s care over the past decade has been truly helpful, with services that are consistently amazing and reliable.
• Lynda Perry and her team are outstanding, delivering professionalism, genuine care, responsiveness, and excellent customer service.
• Dr. Geagea is thorough and kind, and his staff are amazing, creating a wonderful overall experience.
• The service is excellent, COVID-19 compliant, and dependable.
• Joyce started her company to provide intelligent and caring services for the elderly and hospice patients, and she is a supremely caring individual and wonderful businesswoman.
• Joyce provides residents with personal attention and endless patience, ensuring living areas feel personal and homey.

Cons

• Linda Perry is described as rude, dismissive, and unprofessional, ending the call without offering any assistance.
• The service is described as terrible and unprofessional.
• Linda couldn't be bothered to do her job, leaving the resident without the needed documentation.
• Her behavior is described as disappointing, unhelpful, ignorant, and unfit for leadership.
• The reviewer would not recommend dealing with the agency based on this experience.
• Calls to Linda were unanswered after multiple attempts.

Review

This community is best suited for families that prize deeply personalized, relationship-driven care delivered by hands-on staff who know their residents well. United Residential Care Services in New Baltimore appears to excel when a senior benefits from long-standing caregiver relationships, frequent staff availability, and a home-like living environment. The strongest testimony comes from those who describe caregivers going above and beyond, delivering care that feels genuine, tailored to daily routines, and sustained over years. This is not a facility that markets itself on polished leadership rhetoric; it is built on the fidelity of local caregivers who know the residents and families. For families who want to connect directly with the caregiving team and observe tangible acts of service, this community often delivers a compelling, practical value.

Those who may want to consider alternatives are those who require consistently flawless administrative operations and uniformly respectful leadership communication. Several reviews recount friction with the administrative side, including sharply imperfect or dismissive interactions with leadership and abrupt endings to calls. When onboarding, documentation, and timely follow-through are non-negotiable, proof of income, timely paperwork, clear billing, and predictable follow-up, the experience described here has been uneven. In situations where a resident demands a highly polished, centralized client-management process, other agencies with structured procedures may reduce stress and prevent miscommunication.

The strongest pros, the longevity and devotion of the caregiving team, and the genuine, attentive care families repeatedly note, tend to offset the main drawbacks when the interaction with staff centers on front-line care. Caregivers are described as available, patient, and focused on preserving dignity, often creating a home-like atmosphere that makes daily life easier for residents and their families. Long-running relationships suggest a model anchored in continuity, which is particularly meaningful for seniors wary of frequent caregiver turnover. When this level of personal attention is sustainable, the overall value rises, because families gain confidence from seeing familiar faces and reliable routines.

The primary cons are real and must be weighed against the positives. Reports of unprofessional communication from leadership and at least one instance of a rude response to a basic inquiry about documentation create a real risk for families seeking reassurance and predictability. The tension between excellent frontline care and top-down management style can color the overall experience, especially for those who must interface with the agency regularly. When calls end abruptly or questions go unanswered, stress compounds for families already navigating the caregiving decision. The risk is not a lack of care, but a trust gap that forms when administrative signals do not consistently align with the high standard of daily care delivered by frontline staff.

Practical evaluation steps should be part of the decision-making process. Meet with the direct caregiving team and request a written care plan that clarifies who handles what and how quickly questions are answered. Ask for a named administrative contact and a realistic timeline for confirmations and document requests. Probe staffing stability and how shifts are managed to preserve continuity amid turnover. Seek recent references from families with residents in similar situations and consider a short-term trial to observe the daily routine, responsiveness, and the home-like environment firsthand. Finally, verify billing clarity, any fee increases, and what services are included versus add-ons, so financial expectations align with care quality.

Bottom line: United Residential Care Services can be an excellent match for families prioritizing intimate, relationship-driven care and reassurance that staff know the resident’s rhythms. The standout value is daily care delivered with warmth and attention, which often translates into a higher quality of life for many seniors. Yet this choice carries a caveat: leadership communication, particularly around administrative tasks, varies enough to demand due diligence. If the prospect of unpredictable administrative responsiveness is unacceptable, or if a family cannot tolerate potential friction with the CEO, alternatives with steadier, more uniformly professional management should be pursued. For the right family, the balance tips toward the care you feel in the hallways and the small, steady acts of kindness that define daily life.