Robbinswood Northcrest

Pros

• The staff at Northcrest provided great care for the residents, showing love, compassion, and respect.
• Many family members expressed appreciation for the extra time and comfort provided to their loved ones during difficult moments.
• The remodeling of Robbinswood has been a positive change that family members have noticed.
• The management was proactive in helping families apply for Veterans aid and attendance benefits.
• The care staff consistently accommodated the changing needs of residents, keeping their families informed along the way.
• Families found Robbinswood to be a place where their loved ones were kept comfortable, happy, and content.
• Visitors praised the thoroughness of the tours and the accommodating nature of the facilities at Robbinswood.

Cons

• The first shift staff is unprofessional and neglectful, prioritizing their phones over caring for the residents.
• Administration, particularly Josh, is rarely present and seems to avoid responsibility.
• Poor care management leads to a lack of patient-centered focus.
• Robbinswood Northcrest Campus has rigorous entrance requirements that can be off-putting.
• The rooms at Robbinswood Northcrest are small and not as bright, making the environment feel less inviting.
• There was insufficient communication regarding pricing and care options during the initial visit.
• Overall dissatisfaction with the care provided, as it did not meet expectations for more intensive needs.

Review

The reviews for Robbinswood Northcrest Campus present a mixed and often polarized perspective on the quality of care and overall experience provided to residents and their families. Some reviewers express deep dissatisfaction with certain aspects of the facility, particularly highlighting concerns about staff engagement and management oversight. A recurring critique revolves around the first shift staff, with accusations that they are more focused on their phones and personal activities rather than providing attentive care to residents. One reviewer specifically names Josh from administration, describing him as largely unavailable, often “on vacation,” which adds to a perceived lack of accountability within the management structure.

Conversely, there are also positive accounts from family members who have experienced commendable care at Robbinswood. These voices commend various members of the caregiving team for their compassion, love, and dedication toward residents. Names such as Sarah, Morgan, Heather, Cody, Lucinda (who provides hospice care), and Sherri come up frequently in these praise-filled comments. Families feel that staff members not only offered high-quality care but also kept them informed about their loved ones' changing needs throughout their stays at the campus.

Another review notes that while Robbinswood Northcrest offers smaller living spaces compared to other facilities—an aspect that can be advantageous—it imposed more rigorous entrance requirements than some competitors. This bureaucratic process seemed daunting to some prospective clients who felt overwhelmed by having to provide extensive information just to get on a waiting list. While this attention to detail may be beneficial in ensuring resident compatibility with services offered at Robbinswood Northcrest, it could dissuade families seeking quicker access to care.

As for financial considerations, several reviews bring up concerns related to pricing transparency and value for money. One family member expressed frustration over not receiving a clear price quote during their inquiry process, which left them feeling uncertain about the facility's affordability relative to its offerings. Although another reviewer mentioned that Robbinswood's pricing was reasonable compared to other options available in Muskegon, they noted that many services appeared limited beyond basic room accommodations.

On a brighter note regarding resident experience within Robbinswood Northcrest Campus itself is an acknowledgment of renovations taking place at the facility. Recent remodeling efforts have been well received by some families who believe improvements will enhance living conditions significantly. One review highlighted ongoing construction aimed at developing a memory care unit—an element excitedly noted by those requiring specialized support for dementia-related challenges among elderly residents.

Ultimately, there appears to be both hopeful potential and significant room for improvement regarding actual service delivery at Robbinswood Northcrest Campus in Muskegon. Family experiences range from heartfelt gratitude towards diligent staff members who went above and beyond for loved ones—inspiring confidence in future caretaking—to stark disappointment due primarily to perceived managerial inadequacies or inadequate responses towards unique family needs concerning specialty services or straightforward pricing information. Therefore, prospective residents’ families would do well exploring all options meticulously before making decisions while weighing both sides presented in these reviews carefully.

Pharmacies

• Hometown Pharmacy (0.1 miles)
• Rite Aid (0.2 miles)
• Keefe's Home Town Pharmacy (0.7 miles)
• Walgreens (1.8 miles)
• Meijer Pharmacy (1.9 miles)
• Benson Drug Co. (2.4 miles)
• Sav-Mor Drug Stores (2.4 miles)

Physicians

• Northside Immediate Care Center (0.1 miles)
• Shelly Williams DO (0.7 miles)
• Shoreline Vision (0.7 miles)
• Bear Creek Health Center (1.8 miles)
• Eye Care One (2 miles)
• Mercy Health Physician Partners - Northshore Family Medicine (2.1 miles)
• Trinity Health Medical Group, Primary Care & Pediatrics (2.4 miles)

Cafes

• Brooklyn Bagels Cafe (0.2 miles)

Restaurants

• McDonald's (0.2 miles)
• Hobo's Tavern (0.8 miles)
• The Lake House Waterfront Grille (2 miles)
• Pat's Roadhouse (2 miles)
• Kicking Kitchen (2 miles)
• Morat's Bakery (2.2 miles)
• Carmen's Cafe (2.3 miles)

Places of Worship

• Calvary Memorial Church (1.7 miles)
• St Mary's Church (2.3 miles)
• Anchor Of Hope Nazarene Church (3.2 miles)
• All Shores Wesleyan Church (3.2 miles)
• First Christian Church (4 miles)

Parks

• Muskegon State Park (2.3 miles)
• Hackley Park (2.5 miles)

Hospitals

• Brookhaven Medical Care Facility (2.6 miles)
• Mercy Health Partners (3.3 miles)
• Great Lakes Specialty Hospital (3.3 miles)
• Hackley Hospital (3.3 miles)
• Mercy Health Hackley Campus (3.3 miles)
• Hackley Hospital Laboratories (3.3 miles)
• Nextcare Hospitals Muskegon (3.4 miles)

Transportation

• Budget Truck Rental (2.8 miles)