Northcrest Assisted Living Community

Pros

• Robbinswood has consistently provided quality care to residents.
• The activities at Northcrest are engaging and enjoyable for the residents.
• The remodeled rooms at Northcrest are spacious and accommodate wheelchair users.
• The staff at the facility treat residents like family and provide excellent care.
• The new owners of the facility have implemented positive changes that benefit the residents.
• There is a focus on improving care and service for resident guests at the facility.
• The staff weathered the changes well and embraced improvements with a caring attitude.
• Some of the previous years at the facility were okay for one reviewer's mother.
• The facility offered to feed visitors lunch, which was appreciated.
• The place looks cleaner and staff treat residents as family, creating a positive environment.
• These statements are extracted from the reviews provided above and do not reflect personal opinions or experiences.

Cons

• "Most of the staff is kind but you have a couple of bad med techs and aides that do not care for the residents."
• "Short staff is the problem."
• "I was not prepared for the carelessness, lack of accountability, unethical practices, ignorance, and outright mistakes on the part of the people in charge of even basic needs and requests."
• "I soon found out, a little too late."
• "I was overwhelmed to observe the lack of care and attention to the residents, particularly my loved one."
• "Bed wounds all over the body, when I mentioned it to the nurse, she stated 'No one brought it to her attention.'"
• "This facility is simply heartbreaking."
• "They did not have an activity director for a period time which concerned me because that is one of the main reasons I moved her in this place."
• "My only complaint that I have is that they need to update all of the bathrooms."
• "A year ago they brought in a new director and she is very cold to the residents--this is a business only for her and she has lied to us several times about expectations."

Review

At the end of life, the care provided at Robbinswood was not up to par, according to one review. While most staff members were kind and caring, there were a couple of med techs and aides who showed little concern for the residents. The main issue seemed to be short staffing, with only one med tech and one aide responsible for the care of residents who required varying levels of assistance. It was noted that caring for the elderly requires a special kind of person.

On the other hand, another reviewer had a positive experience at Northcrest (formerly known as Robbinswood). They praised the consistent and quality care provided to their mom. The activities were engaging and the food satisfied her appetite. The facility also made accommodations for wheelchair accessibility by replacing bathroom doors with wider ones. This reviewer highly recommended Northcrest as a great value facility.

In stark contrast, another individual had a terrible experience at what was formerly known as Northcrest Assisted Living. They expressed shock and disappointment in witnessing what they described as carelessness, lack of accountability, unethical practices, ignorance, and outright mistakes on the part of staff members. Bed wounds were observed on residents' bodies, which had not been brought to the attention of the nurse despite claims that inspections were conducted daily.

The reviewer also noticed a lack of cleanliness and hygiene, even finding unchanged waste in the toilet after two weeks. It was suggested that medication was preferentially used instead of providing actual care for residents. The doctor in charge appeared rarely present, and conversations with the supposed "head nurse" were described as dishonorable. This individual advised others to take better care of their health while they still could and urged thorough research before considering an assisted living home.

Another reviewer shared their recent experience with their mother moving into this community. They reported some difficulties adjusting but overall things were going well. Meals were mentioned as smelling good with no complaints so far. However, there was concern over the lack of an activity director for a period of time, and the reviewer hoped that this issue would be addressed soon. The need for bathroom updates was also pointed out.

A review mentioned the facility smelling like a nursing home upon entering. They noted ongoing efforts to upgrade the facility but were unimpressed with certain aspects. Specifically, they mentioned receiving a wheelchair without pedals and had to request a different chair. The overall condition of the facility was described as old and unkempt, not appealing to the individual who visited.

There was also a review indicating that new ownership had brought about positive changes in care philosophy and employee empowerment. The staff members were said to be adapting well to these changes, resulting in improved service and care for residents. The overall atmosphere appeared cleaner, with better food quality reported. It was hoped that this positive trend would continue, making the facility a wonderful option for elderly individuals at an affordable price.

Finally, another reviewer shared their dissatisfaction with their mother's experience at Northcrest. They mentioned limited social space and poorly seasoned food being among the issues faced during her first five years there. A new director came on board and showed little warmth towards residents, treating it solely as a business venture. Accessibility concerns were raised regarding semi-private rooms and shared bathrooms not meeting ADA requirements. Activities were criticized as being reduced to coloring pages after the recreation director was fired.

Overall, reviews of Northcrest (formerly Robbinswood) painted a mixed picture of experiences at the facility. While some praised the care provided and amenities offered, others expressed disappointment in various aspects including staffing levels, cleanliness, quality of food, accessibility concerns, and changes in management that negatively impacted resident satisfaction.

North Muskegon, Michigan is a quaint and convenient area for senior living, with access to various amenities and services within close proximity. Pharmacies such as Hometown Pharmacy and Rite Aid are located within walking distance, providing easy access to medication needs. Additionally, there are several physicians' offices nearby including Northside Immediate Care Center and Shoreline Vision for healthcare needs. For dining options, cafes like Brooklyn Bagels Cafe and restaurants like Hobo's Tavern offer delicious meals just a short distance away. Places of worship such as Calvary Memorial Church and St Mary's Church provide spiritual support for residents. Parks like Muskegon State Park offer opportunities for outdoor activities and relaxation. Hospitals like Mercy Health Partners and Hackley Hospital ensure that quality healthcare services are readily available in case of emergencies. Overall, North Muskegon offers a peaceful and convenient environment for seniors to enjoy their retirement years.

Pharmacies

• Hometown Pharmacy (0.1 miles)
• Rite Aid (0.2 miles)
• Keefe's Home Town Pharmacy (0.7 miles)
• Walgreens (1.8 miles)
• Meijer Pharmacy (1.9 miles)
• Benson Drug Co. (2.4 miles)
• Sav-Mor Drug Stores (2.4 miles)

Physicians

• Northside Immediate Care Center (0.1 miles)
• Shelly Williams DO (0.7 miles)
• Shoreline Vision (0.7 miles)
• Bear Creek Health Center (1.8 miles)
• Eye Care One (2 miles)
• Mercy Health Physician Partners - Northshore Family Medicine (2.1 miles)
• Trinity Health Medical Group, Primary Care & Pediatrics (2.4 miles)

Cafes

• Brooklyn Bagels Cafe (0.2 miles)

Restaurants

• McDonald's (0.2 miles)
• Hobo's Tavern (0.8 miles)
• The Lake House Waterfront Grille (2 miles)
• Pat's Roadhouse (2 miles)
• Kicking Kitchen (2 miles)
• Morat's Bakery (2.2 miles)
• Carmen's Cafe (2.3 miles)

Places of Worship

• Calvary Memorial Church (1.7 miles)
• St Mary's Church (2.3 miles)
• Anchor Of Hope Nazarene Church (3.2 miles)
• All Shores Wesleyan Church (3.2 miles)
• First Christian Church (4 miles)

Parks

• Muskegon State Park (2.3 miles)
• Hackley Park (2.5 miles)

Hospitals

• Brookhaven Medical Care Facility (2.6 miles)
• Mercy Health Partners (3.3 miles)
• Great Lakes Specialty Hospital (3.3 miles)
• Hackley Hospital (3.3 miles)
• Mercy Health Hackley Campus (3.3 miles)
• Hackley Hospital Laboratories (3.3 miles)
• Nextcare Hospitals Muskegon (3.4 miles)

Transportation

• Budget Truck Rental (2.8 miles)