Apt # P-103 834 South Sheridan Drive, Muskegon, MI 49442
For more information about senior living options: (844) 490-3973
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The property manager is amazing at answering all questions. The property is a nice place to live and the management is great. There is great customer service and great staff. Patti, the property manager, is friendly and quick to respond. The maintenance crew is always on top of requests and answers them quickly. The pool is great and maintenance is always attentive. They care about residents and treat them with respect.
The reviewer arrived for a scheduled tour but no one was at the leasing office, the sign said they'd be back tomorrow, and there was no follow-up after multiple calls and texts. The clubhouse was dirty when they received the keys - floors dirty, food rotting in the fridge, dirty dishes, unshoveled sidewalks, and limited parking; management was described as unprofessional. They called it the worst place they've ever lived, noting safety concerns, unresponsive service people, being sent to collections over a broken blind, and not receiving their security deposit back. They claimed the application was denied without a fair reason, suggesting favoritism and that their rental history did not actually disqualify them. They alleged there is only one manager who's rarely in the office, with Patty never answering the phone, self-guided tours, and application fees charged even when denied. They stated management ignored noise complaints and maintenance took weeks to fix simple issues, with potential legal action mentioned. They asserted the units are not up to code and maintenance is of poor quality, noting they had to threaten to bring in an inspector to replace a hot water tank. They argued the rent is very expensive for the few amenities offered. They described the staff as unprofessional and rude.Arbor Crossings in Muskegon elicits a wide range of resident experiences that can feel almost from entirely different neighborhoods depending on who you ask and when you ask. Some residents describe a welcoming, responsive environment where the staff truly seems to care about their comfort and questions, while others recount repeated frustrations with communication, maintenance, and overall management. Taken together, the community reads as a place of potential comfort and convenience that is tempered by serious inconsistencies in operations and accountability.
A recurring thread among the positive comments is the impression that the property manager team can be personable, helpful, and results-oriented when they are present and engaged. Several residents highlight Patti (sometimes spelled Patty) as a standout in customer service - friendly, quick to respond, and proactive in addressing concerns. There are also appreciations for other staff members, such as Justin from the maintenance team who guided new tenants through their unit, and praise for Kim and Kodi who assisted with applications or larger apartment needs. One reviewer explicitly credits an individual named Christian for an exceptional experience, underscoring that, for some residents, the team can deliver a high level of service and a sense of being heard. Across these accounts, maintenance is described as prompt and effective when staff are available, contributing to a positive feel for those who receive timely attention.
However, several accounts paint a very different picture, dominated by communication gaps and unfulfilled promises. Prospective tenants report lengthy, unreturned inquiries after scheduling tours, sometimes with signage at the office stating staff would return only "tomorrow," followed by silence despite multiple calls and texts. Such experiences fuel a perception that the leasing office is inconsistently staffed or unreliable, making it hard for people to plan their move. There are mentions of self-guided tours being offered as a workaround, which some find unprofessional and fraught with risk, particularly when an applicant is trying to get clear answers about availability and screening criteria.
Issues extend beyond scheduling into the everyday management of spaces and services. A number of residents recount the clubhouse rental turning into a disappointment: keys handed over with assurances of the space, only to arrive to find dirty floors, spoiled food in the fridge, dirty dishes, and generally unclean conditions. Sidewalks and walkways are not always cleared, and parking can feel tight or insufficient. These details contribute to a broader sense that, while the property itself has potential, the operations around maintaining common areas and supporting residents during events are inconsistent and sometimes subpar.
Financial and administrative experiences provoke strong concern as well. Some tenants report being charged with collections over issues like a broken blind, even if the problem was not their fault or not properly handled as an outstanding obligation, and they allege that their security deposits were not returned in a timely or fair manner. There are also complaints about the application process being opaque, with claims that the same staff member who initially holds a place on a waitlist ends up denying an application for seemingly unclear reasons, sometimes in a way that feels influenced by prior applicants or personal relationships rather than transparent criteria. The combination of application fee handling, denial practices, and inconsistent guidance tends to leave prospective renters feeling uncertain about how fair the process actually is.
Concerns about safety, noise, and reliability of service appear in several reviews as well. Some residents describe feeling unsafe at certain times or in certain common areas, with repeated noise complaints not always being addressed promptly. There are mentions of inspectors visiting apartments with little notice, which while well-intentioned for safety and upkeep, can feel disruptive to people working night shifts or with irregular schedules. A few experiences - such as claims that the property did not meet code expectations or that essential repairs were delayed for months - add weight to the sense that ongoing maintenance can be uneven, and that not all units or common areas reflect the level of care one might expect given the rent.
Yet not all memories are negative, and some residents emphasize that improvements are ongoing and that, when management is responsive, the experience can be markedly better. Several accounts note upgrades being made to units, including new carpet, in-unit washers and dryers, updated stoves and refrigerators, and renovations in bathrooms. A subset of tenants who have been there longer describe the community as generally well-kept and the overall environment as positive, pointing out that the pool is enjoyable and that the neighborhood feels welcoming. These perspectives suggest that Arbor Crossings has not only the potential for a good living experience but also a potential for real improvement, depending on management effectiveness and the pace of renovations.
The overarching takeaway is a community with tangible strengths and distinct weaknesses, shaped largely by the consistency and transparency of its leadership and maintenance teams. For renters weighing Arbor Crossings, the decision seems to hinge on two questions: how reliably the office will be available and responsive in the moment, and how well the property management will follow through on promises - whether that's cleaning a clubhouse before a rental event, issuing timely refunds or deposits, or addressing noise and safety concerns with due seriousness. Prospective residents are wise to seek current, highly specific information about office hours, tour procedures, maintenance response times, and the status of any ongoing renovations or ownership changes. They should also consider talking directly to current tenants to gauge whether the property's strengths - responsive staff, a sense of community, and ongoing updates - are currently translating into the daily experience they want for their home.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Muskegon County (6 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Welcome to Joan's Place, a premier assisted living community located in the heart of Muskegon, MI. Our thoughtfully designed space offers a warm and inviting atmosphere where residents can enjoy their golden years with comfort and dignity.
At Joan's Place, we prioritize your well-being and independence while providing a range of care services tailored to meet your individual needs. Our dedicated staff is here to assist with activities of daily living, including bathing, dressing, and transfers. We also offer medication management, meal preparation services accommodating special dietary restrictions, and coordination with healthcare providers to ensure comprehensive support for our residents.
Our vibrant community features spacious fully-furnished accommodations nestled within beautifully landscaped gardens and outdoor spaces that promote relaxation and social interaction. Residents can take advantage of our dining room featuring delicious meals prepared according to their specific dietary needs.
We believe in fostering an active lifestyle, which is why we organize scheduled daily activities that encourage engagement and connection among residents. With several cafes, parks, restaurants, places of worship, theaters, pharmacies, physicians' offices, and hospitals nearby, there are plenty of opportunities for social outings or simply enjoying the local area.
Additional amenities include housekeeping services for peace of mind and convenience as well as move-in coordination assistance to ensure a seamless transition into our community. Residents can also stay connected with loved ones through telephone service and Wi-Fi/high-speed internet access.
At Joan's Place in Muskegon, we strive to create a nurturing environment where every resident feels at home while receiving the personalized care they deserve. Discover the enriching lifestyle awaiting you at Joan's Place – where comfort meets care!
Joan's Place is located at Apt # P-103 834 South Sheridan Drive, Muskegon, MI 49442 in Muskegon County, Michigan
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