Friends of the Family Home Health Care, LLC - Monroe, MI

Pros

• "We received excellent in home care for my Mom for four consecutive Fridays."
• "These people were good and they were helpful."
• "We never had any issues with them."
• "The woman who came into my Mom's home was good and provided great care."

Cons

• The woman abruptly quitting without a replacement available reflects poorly on Friends of the Family.
• The lack of available caregivers in Monroe County demonstrates a lack of commitment from Friends of the Family.
• The reviewer does not recommend Friends of the Family due to their inability to provide ongoing care for their mother.
• The reviewer's mother feels like she did something wrong to lose her caregiver, which suggests poor communication or support from Friends of the Family.
• Despite being good and helpful, the reviewer's mother did not feel comfortable with someone taking care of her in her own home, indicating a potential mismatch in caregiver-client compatibility.
• The agency had very limited involvement due to the quick passing of the loved one, reflecting a short-lived relationship that may not have fully met expectations.

Review

Friends of the Family, an in-home care agency, received mixed reviews from customers regarding their services. One reviewer commended the agency for providing excellent care for their mother, but expressed disappointment when the caregiver abruptly quit. They were told that no replacement was available, despite living in a senior community with a considerable demand for caregivers. This experience led them to advise others against choosing Friends of the Family.

In contrast, another reviewer acknowledged that the agency provided good and helpful service during their brief engagement. However, their loved one passed away quickly, rendering any long-term assessment of the agency's capabilities unnecessary. While they did not encounter any issues during their time with Friends of the Family, they did not have extensive experience with them either.

The agency's failure to provide a replacement caregiver after just four weeks left a sour taste in the first reviewer's mouth. Despite receiving excellent care initially, this abrupt end without a suitable alternative left them frustrated and dissatisfied with Friends of the Family's level of service. The fact that no other caregivers were available despite being located in an area with numerous seniors residing in a condominium complex further exacerbated their disappointment.

It is unfortunate that such circumstances occurred, as Friends of the Family seemed to provide competent and supportive care while it lasted. However, this positive aspect was overshadowed by their inability to fulfill their commitment due to a lack of available personnel. This highlights potential issues within the organization's structure and recruitment practices.

Moreover, these situations had an emotional impact on both reviewers and their loved ones. The first reviewer mentioned how their mother believed she had done something wrong leading to losing her caregiver abruptly. This added unnecessary guilt and stress to an already difficult situation for her. On the other hand, the second reviewer emphasized their loved one's desire to be well enough to explore other senior communities independently; perhaps indicating a desire for more freedom rather than relying on in-home care.

In conclusion, Friends of the Family appeared promising, providing excellent care initially, as acknowledged by one reviewer. However, their failure to find a suitable replacement caregiver and the lack of availability in a region with an evident need for such services left the first reviewer disappointed and unwilling to recommend the agency. The second reviewer had limited experience due to unforeseen circumstances but did not encounter any issues during their brief engagement. It is crucial for an in-home care agency to provide consistent and reliable service in order to meet the needs and expectations of both elderly clients and their families.

This particular area of Monroe, Michigan offers a variety of medical services tailored towards seniors, including endocrine specialists, asthma and allergy centers, rehabilitation specialists, audiologists, eye surgeons, and pharmacies. There are also several dining options nearby such as Monroe Grill and American Diner for convenient meals. Places of worship like St Vincent De Paul Society and Trinity Lutheran Church provide spiritual nourishment. Additionally, the proximity to hospitals like ProMedica Monroe Regional Hospital and Mercy Memorial Hospital ensures quick access to healthcare in case of emergencies. The presence of parks like River Raisin National Battlefield Park and Sterling State Park offer opportunities for outdoor recreation and relaxation. Overall, this area provides a well-rounded support system for seniors looking to live comfortably in Monroe.

Physicians

• Endocrine Specialists PC (0.1 miles)
• Asthma & Allergy Center (0.1 miles)
• Beltone (0.5 miles)
• Switch Eye Center (0.5 miles)
• Rehabilitation Specialists (1.1 miles)
• Audiology Associates (1.9 miles)
• Eye Surgeons Associates, PC (2.4 miles)

Restaurants

• Monroe Grill (0.7 miles)
• Michigan Bar and Grill (1 miles)
• Larson's Bar (1 miles)
• American Diner (1.2 miles)
• Vince's West Elm Drive-In (1.6 miles)
• Taco Bell (1.9 miles)
• Public House Food + Drink (1.9 miles)

Places of Worship

• St Vincent De Paul Society (0.8 miles)
• Trinity Lutheran Church (1.6 miles)
• Grace Bible Fellowship (12.6 miles)

Pharmacies

• HomeTown Pharmacy - Monroe South Dixie (0.9 miles)
• Professional Village Pharmacy (0.9 miles)
• Yinger Pharmacy Shoppe (1.2 miles)
• Walgreens (1.3 miles)
• Yinger Pharmacy Shoppe (2.6 miles)
• Hometown Pharmacy (2.7 miles)
• Monroe Compounding Center (2.7 miles)

Cafes

• Tim Hortons (1.5 miles)
• Panera Bread (1.7 miles)
• Farmers Cafe (10.8 miles)
• Starbucks (14.8 miles)

Theaters

• Phoenix Theatres Monroe Movie Line (1.6 miles)

Hospitals

• ProMedica Monroe Regional Hospital - Radiology (2.4 miles)
• Mercy Memorial Hospital (2.4 miles)
• Monroe Health Center (2.5 miles)
• Fresenius Medical Care (2.9 miles)
• Mercy Memorial Hospital (12.6 miles)
• Aims (13.9 miles)

Parks

• River Raisin National Battlefield Park (2.6 miles)
• Sterling State Park (4.6 miles)
• Vienna Park (9.9 miles)
• Huroc Park (15 miles)