Right at Home of Southeastern Michigan in Monroe, MI

Pros

• Right At Home of Monroe is truly a gem in the world of home care.
• The organization genuinely cares about its patients from the very beginning.
• The team is respectful, reliable, and operates with integrity and kindness.
• Right At Home treats families like their own, providing peace of mind.
• Kim has been great, taking the time to talk with families and educate them about caregiving.
• The caregivers, including Bill, are caring, professional, and have built a family-like relationship with the clients.
• The staff is professional, compassionate, and competent, reflecting excellent customer service.

Cons

• The caregivers at Right At Home Monroe frequently do not show up, do not stay for the full shift, and do not clean the client's apartment.
• When caregivers are present, they are often on their phones and provide no communication to the client.
• The owner is described as a coward who says one thing and then does something completely opposite.
• At least one reviewer stated that Right At Home does not deserve the one-star rating given.

Review

Right at Home of Monroe is best suited for families seeking warm, in-home non-medical care that feels personal and responsive. It works well when an elderly loved one can remain at home with help for daily activities, reminders, transportation, and companionship, but does not require constant medical supervision. The Monroe team earns trust through respectful, patient-centered service, and the owner's hands-on approach adds a reassuring layer of accountability. For households wanting a partner that treats their loved one like family and can adapt quickly as needs shift, this agency stands out as a practical, well?suited option.

Those who may want to consider alternatives include families needing rock?solid, 24/7 guaranteed coverage or highly standardized scheduling. Some reviews flag caregivers not showing up or leaving early, which matters for seniors who live alone or rely on routine. If a strict guarantee of attendance, continuous supervision, and formal accountability are non-negotiable, a larger agency with firmer staffing protocols or an assisted living setting with dedicated on-site staff could be a better fit.

On balance, the strongest assets are clear: genuine care, professionalism, and a caregiver network that often feels like an extension of the family. Leadership - especially Kim - consistently earns praise for taking time to educate families and to tailor services to real needs. Caregivers like Bill are repeatedly highlighted for going above and beyond, and the program's flexibility - such as recommending a 7 PM?9 AM shift when full-time coverage isn't necessary - helps keep care personal and cost-conscious. When such relational reliability is maintained, the positives substantially offset concerns about occasional gaps.

There are notable examples where the agency truly excels. Families recount a thoughtful, low-stress intake that matched the right caregivers to the loved one, followed by steady, compassionate service during a difficult illness and holiday period. The ability to adjust plans midstream without forcing expensive overkill demonstrates practical, family-first problem-solving. In these cases, caregivers formed meaningful bonds, delivering both practical support and meaningful companionship that relatives could rely on.

However, the negatives should not be ignored. Reports of caregivers missing visits, not staying full shifts, or spending time on phones erode trust and threaten safety for someone who depends on routine. Communication gaps can leave families feeling out of the loop, and some critiques target leadership dynamics, suggesting promises did not always align with actions. Prospective clients should demand a robust backup plan, a clear escalation path, and written expectations about visit length, caregiver consistency, and accountability before committing.

Overall, Right at Home of Monroe represents a high?touch, relationship?driven option for families who value warmth, flexibility, and a caregiver experience that can feel like family. For seniors who thrive with personal connection and a partner willing to adapt, this office can deliver meaningful peace of mind at a reasonable cost. Yet it is prudent to enter with explicit safeguards: a fixed caregiver roster, defined supervision, and a concrete trial period to confirm reliability meets expectations. When those safeguards are in place, this Monroe office stands out as a practical ally for aging at home; if not, exploring alternatives with stronger guaranteed coverage or a more structured living arrangement remains a wise course.

Located in Monroe, Michigan, this area offers a variety of amenities and services that cater to the needs of older adults looking for a comfortable and convenient place to live. With several pharmacies nearby such as Walgreens and Professional Village Pharmacy, access to medication and healthcare is easily accessible. In terms of dining options, there are numerous restaurants within close proximity including Vince's West Elm Drive-In and Public House Food + Drink. For medical care, there are reputable physicians like Switch Eye Center and Mercy Memorial Hospital located just a short distance away. Additionally, outdoor enthusiasts can enjoy parks like River Raisin National Battlefield Park and Sterling State Park for leisurely walks or picnics. Overall, this part of Monroe provides a welcoming community with essential amenities for senior living.

Pharmacies

• Walgreens (0.2 miles)
• Yinger Pharmacy Shoppe (0.4 miles)
• Professional Village Pharmacy (1.1 miles)
• HomeTown Pharmacy - Monroe South Dixie (1.1 miles)
• Yinger Pharmacy Shoppe (1.4 miles)
• Hometown Pharmacy (1.5 miles)
• Monroe Compounding Center (1.5 miles)

Restaurants

• Larson's Bar (0.3 miles)
• Vince's West Elm Drive-In (0.3 miles)
• Monroe Grill (0.6 miles)
• Taco Bell (0.6 miles)
• American Diner (0.9 miles)
• Public House Food + Drink (0.9 miles)
• Michigan Bar and Grill (1 miles)

Cafes

• Panera Bread (0.6 miles)
• Tim Hortons (0.7 miles)
• Farmers Cafe (9.6 miles)
• Tim Hortons (14.6 miles)

Physicians

• Switch Eye Center (0.8 miles)
• Beltone (0.8 miles)
• Rehabilitation Specialists (0.9 miles)
• Audiology Associates (1 miles)
• Eye Surgeons Associates, PC (1.2 miles)
• Karpenko Andrew MD (1.3 miles)
• Kanti Hiralal Shah (1.4 miles)

Theaters

• Phoenix Theatres Monroe Movie Line (0.8 miles)

Places of Worship

• Trinity Lutheran Church (1 miles)
• St Vincent De Paul Society (1.4 miles)
• Grace Bible Fellowship (13.4 miles)

Hospitals

• Monroe Health Center (1.3 miles)
• ProMedica Monroe Regional Hospital - Radiology (1.3 miles)
• Mercy Memorial Hospital (1.3 miles)
• Fresenius Medical Care (1.6 miles)
• Mercy Memorial Hospital (13 miles)

Parks

• River Raisin National Battlefield Park (1.9 miles)
• Sterling State Park (3.6 miles)
• Vienna Park (11.2 miles)
• Huroc Park (13.7 miles)
• Lake Erie Metropark (14.7 miles)