Pinecrest Farms
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413 North Homer Road, Midland, MI 48640
For more information about senior living options: (844) 490-3973
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The collection of impressions shared about Pinecrest Farms runs the gamut from outright praise to shocking allegations, painting a picture of a facility that provokes intense emotions on both ends of the care spectrum. One thread that ties several voices together is a longing for warmth, respect, and dependable care for loved ones, especially during a time when families are looking for safety and support. A holiday-season moment at the facility even framed the experience as a mixed portrait of what care can feel like: "Wonderful to share holiday music with the residents!" stands in stark contrast to the louder concern that some families later voiced about the admission process and day-to-day treatment.
On the negative side, the first voices describe admittance staff as "extremely rude and condescending," with sensations of discrimination that left a lasting sting. The reviewer recounts going through a tour alone, then bringing a family member for a second visit and having to navigate multiple phone calls and persistent worry. They came away convinced that the reputation of the place was deteriorating, and that there are much better facilities out there. In their telling, a sense of misalignment between the facility's promises and the realities of care grew so pronounced that they resolved they would never return, not even for a pet, let alone their mother. The sentiment carried a bitter confirmation that the reviewer felt a "gem" of a facility had been found elsewhere, with a belief that a higher power had a better plan for their mom than staying at Pinecrest Farms.
Another reviewer offered an even more harrowing account, describing episodes of what they called abuse and neglect that affected their grandmother. The narrative is unforgiving: the grandmother was in extreme back pain and repeatedly attempted to call 911, yet staff allegedly made her walk to obtain relief and confiscated her cell phone when she tried to contact emergency services. The story escalates with a claim that dispatch was told the grandmother was "basically crazy." Days later, the family learned of a fractured back once she reached the ER, and they were told she should never call 911 again. The account continues with grim details - wetting herself from the pain, no cleaning or bathing by nurses, and a chilling assertion that a mother witnessed staff giving other patients' medications when their own had run out. The reviewer called for a thorough investigation and framed the experience as a warning to others, describing the situation as sick and in desperate need of accountability.
Against this backdrop, other voices offered a contrasting scene. A different review speaks warmly about Pinecrest Farms, describing it as a great place for loved ones where everyone is kind and care is provided with a strong sense of warmth. The reviewer explicitly recommends the facility, thanking them for the "warm place" and the "awesome care for Butch." The brief positive sentiment is echoed by a simple line: "What a nice farm." Taken together, these notes suggest a facility capable of delivering very different experiences, depending perhaps on the staff, the day, or the specific expectations of the family involved.
The juxtaposition of these experiences creates a vivid impression of a facility whose reputation is deeply polarized. For some families, Pinecrest Farms embodies the care and kindness they are seeking, a place where staff are described as attentive, compassionate, and warm, and where the environment feels reassuring enough to warrant praise and strong recommendations. For others, the same setting is cast in an entirely different light - one of neglect, dismissal, possible mismanagement, and alarming lapses in safety and basic dignity. The extremes in these accounts underscore the essential truth that care quality can vary widely across visits and staff, and that impression can hinge on small differences that compound into lasting impact.
In the end, readers are left with a clear sense of how real experiences can diverge so dramatically within the same facility. If you are considering Pinecrest Farms, many families will likely want to triangulate these viewpoints by visiting in person, speaking directly with multiple staff members, and asking specific questions about admission procedures, daily routines, emergency policies, and how they handle complaints. The mixed set of reviews invites a careful, proactive approach to choosing care - one that seeks not only the promises listed in brochures but also the observable, everyday reality of how residents are treated, supported, and kept safe.
Pinecrest Farms in Midland, MI is an assisted living community that specializes in hospice care. The community offers a range of amenities to enhance the comfort and convenience of residents. These amenities include a beauty salon, cable or satellite TV, community-operated transportation, a computer center, a dining room, a fitness room, fully furnished accommodations, a gaming room, a garden area, housekeeping services, kitchenettes in each unit, move-in coordination assistance, outdoor space for relaxation and recreation, private bathrooms for added privacy and independence, restaurant-style dining options, a small library for reading enjoyment, telephones for easy communication with loved ones and staff members, non-medical transportation arrangements for appointments and outings outside the community premises, a wellness center promoting health and well-being among residents through various programs and services, as well as Wi-Fi/high-speed internet connectivity.
In addition to these amenities, Pinecrest Farms provides comprehensive care services to ensure the comfort and well-being of its residents. These services include access to a 24-hour call system for immediate assistance when needed, round-the-clock supervision by trained staff members who are dedicated to meeting the needs of residents at all times of day or night. Assistance with activities of daily living such as bathing and dressing is also available to promote independence while ensuring safety. The community also offers support with transfers for those who require assistance with mobility. Special dietary restrictions and diabetes diets can be accommodated during meal preparation and service. Medication management is available to ensure that residents receive their prescribed medications in the correct dosage and at the appropriate times. A mental wellness program is provided to address emotional well-being among residents. Transportation arrangements can be made for appointments or outings.
Pinecrest Farms prides itself on providing exceptional care while fostering an active and engaging lifestyle. Residents can enjoy concierge services for personalized assistance with various needs or requests. Fitness programs are offered to promote physical well-being and maintain mobility. Planned day trips and resident-run activities provide opportunities for socialization and recreation. Scheduled daily activities ensure that residents have a variety of options to choose from based on their interests and preferences.
Additionally, Pinecrest Farms enjoys a convenient location with several amenities in close proximity. There are 3 cafes, 8 parks, 4 pharmacies, 22 physicians, 13 restaurants, 1 transportation service, 4 places of worship, and 7 hospitals nearby. This ensures that residents have easy access to necessary services and can easily explore the local community.
At Pinecrest Farms in Midland, MI, residents can expect compassionate care in a comfortable and engaging environment.
Pinecrest Farms is located at 413 North Homer Road, Midland, MI 48640 in Midland County, Michigan
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