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Willoughby Home in Lansing, MI

Willoughby Home is an assisted living community in Lansing, MI.

Information last verified:

5343 Willoughby Road, Lansing, MI 48911

For more information about senior living options: (866) 208-4318

3.6 from 66 reviews
5 stars
34
4 stars
8
3 stars
3
2 stars
5
1 stars
16

Seniors.FYI Elite Community Awards

Top 5% Senior Living Community in 2019

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Overall Review of Willoughby Home

common 34 reviews mention this

Care and communication vary widely

Families describe both responsive, attentive care and serious lapses in daily support.

Several reviewers say staff were kind, professional, and attentive, and that care teams kept families informed about progress and medication or test changes. Others report missed requests, ignored concerns, or communication problems, including delays around pain medicine and issues with medication handling. A few reviewers also describe administrative problems like belongings not being returned.

caveat 10 reviews mention this

Staffing and supervision concerns

Residents and families raise concerns about supervision, staffing, and medication-related delays.

Some reviewers say they experienced long waits for help, including requests for ice and pain medicine not arriving promptly. There are also complaints about understaffing and therapy not progressing as expected, along with missing physician check-ins during rehab. Several comments focus on safety and oversight, including reports of med errors and the absence of bed or chair alarms.

caveat 6 reviews mention this

Cleanliness is inconsistent

Reviews describe both a clean environment and periods of noticeable filth.

A subset of reviewers describe the facility as filthy or mismanaged, with examples such as not changing sheets and feeling unable to sleep due to conditions in the unit. Others counter that the building was kept clean and that staff kept it in good shape. Even within the complaints, some comments tie cleanliness problems to overall care concerns.

caveat 7 reviews mention this

Rooms and seating feel limited

Multiple reviewers mention cramped rooms, uncomfortable beds, or limited seating options.

Some families say rooms are small and beds are uncomfortable, and one reviewer suggests upgrading beds. Another review describes a lack of recliners or chairs, with residents relying on wheelchairs for most of the day. There are also comments about cramped shared living areas and the practical constraints of older or hospital-style rooms.

caveat 5 reviews mention this

Food quality and diabetic care

Food reviews range from plentiful and appetizing to cold or problematic for diabetic diets.

Some reviewers say meals are plentiful and look appetizing, while others describe food as terrible or served cold. Several comments also connect dining to medical needs: one reviewer recounts seeing sweets and sugar desserts despite a diabetic diet and another describes very hard or frozen food served on a plate. A rehab-focused review places the food on par with hospital food, suggesting mixed expectations.

common 8 reviews mention this

Rehab therapy feels uneven

Rehab experiences range from strong therapy support to concerns about equipment and organization.

Several reviewers report excellent or very good rehab, including engaging therapy staff and exercises that help after falls or surgery. Others say therapy was not effective, and one review specifically mentions therapy gyms that felt too small, not sophisticated, and short on equipment. There are also safety-related concerns during rehab that impacted mobility progress.

caveat 2 reviews mention this

Activities and spaces get mixed reviews

Some residents enjoy a busy schedule, while others report limited encouragement and small common areas.

A reviewer says the community offers many activities and that residents are up and active during the day. Another describes residents lined up near a bird cage and being left alone, and also highlights the lack of encouragement. One additional comment notes that while the building has comfortable visiting spots, shared resident living areas are very small and cramped.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 6 resident community capacity 6 resident community capacity

Types of Care

  • Assisted Living Assisted Living
  • Board and Care Home Board and Care Home
  • Respite Care Respite Care

Amenities

  • Cable or satellite TV Cable or satellite TV
  • Dining room Dining room
  • Fully furnished Fully furnished
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Telephone Telephone
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Capital City (9 miles away) Capital City (9 miles away)

Care Services

  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Coordination with health care providers Coordination with health care providers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Special dietary restrictions Special dietary restrictions
  • Transportation arrangement (medical) Transportation arrangement (medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Theaters

  • Celebration Cinema (0.5 miles)

Pharmacies

  • Target Pharmacy (0.9 miles)
  • Epic Pharmacies (1.6 miles)
  • Rite Aid (1.7 miles)
  • CVS Pharmacy (1.8 miles)
  • Walgreens (2 miles)
  • CVS Pharmacy (2.1 miles)
  • Walgreens (3 miles)

Physicians

  • Lansing Oral Surgery (1 miles)
  • Delta Medical Center (1.5 miles)
  • McLaren Greater Lansing - Holt Family Medicine (1.5 miles)
  • Mclaren Holt Family Medicine (1.5 miles)
  • Cardiology Consultants PC (1.6 miles)
  • South Side Medical Center - Douglas R Vanderjagt Do (1.8 miles)
  • Sparrow Medical Group Holt (1.9 miles)

Cafes

  • Starbucks (1.1 miles)
  • Panera Bread (1.1 miles)
  • Tim Hortons (1.8 miles)
  • Biggby Coffee (2.3 miles)

Restaurants

  • Applebee's (1.1 miles)
  • Zeus' Coney Island (1.1 miles)
  • Dairy Dan (1.2 miles)
  • Culver's (1.2 miles)
  • Rocky's Roadhouse (1.3 miles)
  • Ingcredible (1.3 miles)
  • Taco Bell (1.4 miles)

Places of Worship

  • Holt Baptist Church (1.7 miles)
  • First Presbyterian Church (1.9 miles)
  • Sycamore Creek Church (4 miles)

Parks

  • Deadman's Hill Park (2.9 miles)
  • Hawk Island County Park (3.1 miles)
  • Quentin Park (4.4 miles)
  • Frances Park (4.7 miles)
  • Lions Park (5 miles)
  • Rotary Park (5.7 miles)

Hospitals

  • Ingham Regional Medical Center (3.4 miles)
  • McLaren Greater Lansing (3.4 miles)
  • Ingham Regional Orthopedic (3.6 miles)
  • McLaren Greater Lansing Comprehensive Stroke Center (4.5 miles)
  • Sparrow Cath Lab (5.6 miles)
  • Sparrow Pharmacy Main Campus (5.6 miles)
  • Sparrow Regional Neonatal Icu (5.6 miles)

Transportation

  • Amtrak (5.5 miles)

Frequently Asked Questions

Where is Willoughby Home?

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