Whispering Way Care Svc

Pros

• The staff and providers were amazing.
• The facility is among the cleanest urgent care options in town.
• Online sign-up for appointments is easy.
• All staff were professional and friendly.
• Stephanie was excellent and very helpful.
• The staff came out to help after a car crash.
• The Lansing Westside location's staff were incredibly pleasant and professional.
• The medical and clerical staff are caring and professional at a level rarely seen in urgent care.
• The staff are kind, caring, and quick without compromising health.
• The team, including Mackenzee and the clinicians, were professional and made patients feel heard.
• The staff demonstrated empathy, listened, and provided effective pain relief options.
• Check-in and wait times were quick, and staff were knowledgeable and attentive.

Cons

• The service was unbearably slow, with 30 minutes after opening and no one called yet.
• The staff would not listen to the patient and turned them away at the door, offering only ibuprofen for pain.
• The patient felt like they weren't being taken seriously.
• The receptionist was incredibly rude and insisted on a copay despite insurance indicating nothing was owed.
• The Frandor location has been rude as well.

Review

Across the board, these urgent care locations are described as places where the staff and providers genuinely care about patients. Many reviewers highlight a sense of professionalism, friendliness, and a strong commitment to cleanliness. The online sign-up process is repeatedly praised for being easy, and multiple visits are associated with smooth check-ins, timely care, and an environment that feels well-organized and comfortable. The sentiment is overwhelmingly positive, with several people explicitly stating they would recommend these urgent care centers to others.

A recurring thread is the personal, attentive nature of the staff. Reviewers frequently mention that the people they interacted with were not only competent but also kind, patient, and genuinely present with their concerns. Stephanie stands out for one writer as "great, a 10 of 10," with gratitude for her helpfulness and a call for recognition of her hard work. Other names appear multiple times: Mackenzee is described as extremely professional; Max and Brandon worked well as a team, addressing questions, explaining things clearly, and making patients feel valued. Graham is praised for listening, empathy, and effective care during a painful sciatica flare. Diane is singled out as wonderful, and Mike the PA is commended for his empathy, thorough consideration of options beyond the usual go-to treatments, and for guiding treatment choices that helped relieve pain. Abigail is noted as epitomizing what patients expect from medical care. Together, these accounts paint a picture of staff who listen carefully, explain options, and treat patients with respect and warmth.

The medical care itself is described as effective and timely. Patients report real relief from symptoms after thoughtful treatment plans - whether that means nerve- and muscle-related pain managed with non-NSAID options, lidocaine patches, muscle relaxers, or other tailored approaches. Several reviewers appreciate the way providers take the time to understand the full picture, from symptoms and concerns to medical history and current limitations, then communicate clearly about next steps. The experience of feeling heard and understood - especially when dealing with discomfort or uncertain diagnoses - comes through strongly in the positive feedback, reinforcing a sense of trust in the care received.

Logistics and the patient experience at the front end and in the clinic environment are generally favorable as well. The check-in and sign-in processes are described as quick and easy, and visitors frequently note that the facilities are clean and well-maintained. The ability to get in and out efficiently is a common theme, with several reviews highlighting short wait times and prompt attention from caregivers. There are, however, a few exceptions. One review notes an unbearably slow service at an unspecified location, with a long wait at open. Another recounts a negative experience where staff were perceived as not listening to a patient's pain management needs and where the care team turned away a patient with ongoing pain, which left the patient feeling dismissed. There are also concerns about some frontline staff at certain locations; one account describes a rude receptionist at a specific site leading to a less-than-ideal visit. Additionally, a patient reports difficulties related to billing and understanding coverage, including a situation where a copay was charged despite insurance indicating no out-of-pocket obligation at that moment.

A number of reviews also touch on the diversity of locations and the variability that can accompany that. The Westside Lansing and West Saginaw sites, along with Frandor and other nearby centers, provide consistently strong experiences for many visitors, including families who appreciate being able to visit with multiple people in the same room for separate appointments when appropriate. Yet a few responses remind readers that experiences can differ by location, with some individuals expressing disappointment or frustration in specific interactions, whether due to wait times, staff demeanor, or administrative issues.

Taken together, the collected feedback paints urgent care teams as highly capable and compassionate in most encounters. The nearly universal praise for staff - names like Stephanie, Mackenzee, Max, Brandon, Graham, Diane, Mike, and Abigail - suggests that many patients feel personally cared for, heard, and supported during challenging moments of illness or injury. Clean facilities, efficient check-in processes, and a generally quick, respectful path to care contribute to a positive overall impression. While a few negative experiences remind us that no system is perfect and that individual interactions at particular locations can vary, the prevailing message is one of gratitude and trust in these urgent care teams. For many reviewers, this is a place they would readily return to for future needs and would recommend to friends and family seeking prompt, thoughtful medical attention.

Restaurants

• KFC (0.1 miles)
• Arby's (0.3 miles)
• A&W Restaurant (0.3 miles)
• Los Tres Amigos (0.4 miles)
• McDonald's (0.4 miles)
• Zaytoon Mediterranean Grill Lansing (0.5 miles)
• Qdoba Mexican Eats (0.7 miles)

Physicians

• Edin Basic,DO (0.4 miles)
• Beals Institute (1 miles)
• Schaefer B Patrick DDS - B Patrick Schaefer, DDS (1.1 miles)
• Suzanne Hanses D.O., General Surgery and Breast Care (1.1 miles)
• Faber John S DDS (1.1 miles)
• Podiatric Medicine & Surgery (1.9 miles)
• Associated Physicians PC (1.9 miles)

Pharmacies

• Sav-On Drugs (0.4 miles)
• Walgreens (0.5 miles)
• Your Pharmacy (0.5 miles)
• Meijer Pharmacy (0.6 miles)
• Rite Aid (0.6 miles)
• CVS Pharmacy (0.8 miles)
• Walgreens (1.5 miles)

Hospitals

• Work Health (0.5 miles)
• America's Best Hearing (1.5 miles)
• Ingham Regional Medical Center (3.9 miles)
• McLaren Greater Lansing (3.9 miles)
• Sparrow Cath Lab (3.9 miles)
• Sparrow Pharmacy Main Campus (3.9 miles)
• Sparrow Hospital Cafeteria (3.9 miles)

Cafes

• Panera Bread (0.6 miles)
• Starbucks (2.5 miles)
• Biggby Coffee (3.4 miles)

Parks

• Frances Park (1.9 miles)
• Delta Mills Park (2.3 miles)
• Quentin Park (2.6 miles)
• Rotary Park (3.3 miles)

Places of Worship

• Riverview Church (2.6 miles)
• Sycamore Creek Church (4.3 miles)

Transportation

• Capital Region International Airport (LAN) (2.7 miles)
• U-Haul Moving & Storage (4.1 miles)