5809 Joshua, Lansing, MI 48911
For more information about senior living options: (844) 490-3973
There's a clear throughline in these accounts: the management of Kaynorth and its related properties has left many residents frustrated, distrustful, and often trapped in a cycle of unresolved problems. A number of reviewers describe new or current management as terrible and untrustworthy, with deposit refunds repeatedly slipping through the cracks. Several accounts even warn prospective renters to avoid the place, underscoring a sense that promises from the leasing office rarely translate into timely or satisfactory action. There are a few tidy absolutes in this mix - some tenants praise affordability or location - but the overarching sentiment is one of chronic letdowns and management missteps.
Beyond customer service, the physical condition of the properties is a central complaint. Tenants repeatedly report a pervasive decline in upkeep: roaches and bed bugs, mildew misrepresented as mold, and general decay that extends from the apartments to the surrounding grounds. Weeds reclaiming concrete steps, overgrown shrubbery, and limbs cluttering walkways create an impression of abandonment rather than a maintained community. There is talk of multiple fires in recent years and a lack of on-site maintenance contributing to an increasingly unsafe atmosphere. The absence of a dedicated grounds crew and visible upkeep has left many residents feeling exposed to ongoing neglect.
Maintenance responsiveness and the day-to-day functioning of the complex paint a mixed-to-grim picture. Some complaints are specific and long-running: a door to the building entry that remains broken far longer than anyone should tolerate, a lack of progress on security concerns, and a failure to address water damage or mold-related issues promptly. Laundry facilities and pools are repeatedly described as insufficient or poorly managed, with one reviewer noting a broken dryer for months and others lamenting that amenities that should be core to the rental experience are unreliable or out of service. There are also reports of administrative friction - maintenance staff who smoke in living spaces, repairs that are deferred or only "bandaged," and communication that arrives late or not at all, especially when emails are involved.
The leasing office itself generates a substantial portion of the discontent. Several residents recount an office that has been closed to walk-in visits for months, operating on an appointment-only basis and shuttling personnel between properties to cover vacancies. Some say the office staff are friendly, even helpful, but feel that management as an institution fails to act on concerns. One recurring critique is that while front-desk personnel may relay problems to higher management, the root issues - poor responsiveness, unfulfilled promises, and inconsistent policies - remain unaddressed. In contrast, a handful of reviews highlight standout individuals like Tera, Marisa, Tara, and Melissa who go "above and beyond" to assist residents, suggesting that the underlying management culture is inconsistent rather than uniformly malicious.
Safety and security concerns appear prominently in several testimonials. Non-residents in the buildings, frequent police visits, and persistent hazard reports contribute to a climate of unease. Some tenants say they have had to take matters into their own hands - calling the police, organizing neighborhood caution, or threatening to withhold rent to compel action. Assertions of administrative inertia around safety matters are common, with residents feeling that problems are acknowledged in conversations but not resolved in a timely fashion. The combination of pest infestations, structural wear, and unaddressed security weaknesses has led many to question whether the property is a stable, long-term home.
There are pockets of positivity amidst the criticism. A few reviewers describe the location as advantageous, with proximity to workplaces and amenities and, in some cases, lower overall rent relative to other options when heat or other costs are considered. Some tenants mention that certain management staff are courteous and responsive, and that a few units themselves feel new or recently updated. A consistent thread in these more favorable notes is the caveat that personal experience varies widely by building, by manager, and by the specific staff member you encounter. The difference between a decent, workable living situation and a frustrating, deteriorating one seems highly dependent on who you interact with and which property you call home.
Taken together, the collection of reviews presents a portrait of a rental complex mired in systemic trouble despite occasional positive notes about individual staff members and favorable location or price points. The recurring themes are a management and maintenance gap - broken doors, mold vs mildew disputes, pest problems, unsafe conditions, and an office that's hard to reach or slow to act - that undermine residents' trust and satisfaction. For anyone considering moving in, the message is clear: investigate the specific building and speak with current tenants about the management team in charge, understand the scope of repairs that have been promised but not delivered, and be prepared for a reality that may significantly differ from glossy marketing or first impressions. There is clearly a distinction between the helpful actions of a few staff members and the broader experience of living under a management regime that many residents feel has failed to protect their safety, comfort, and investment.
Joshua Street Residential Care in Lansing, MI is a well-equipped and comprehensive assisted living community that offers various types of care for seniors. Whether individuals require board and care home services, memory care support, or respite care, this facility provides a safe and comfortable environment for all residents.
The amenities provided at Joshua Street Residential Care are designed to enhance the quality of life for its residents. A spacious dining room ensures that meals are enjoyed in a communal setting, while the fully furnished accommodations create a cozy atmosphere. The facility also boasts a lovely garden and outdoor space where residents can relax and enjoy nature. Housekeeping services are available to ensure cleanliness and tidiness.
Moreover, Joshua Street Residential Care understands the challenges of relocation, which is why they offer move-in coordination services to ease the transition process. Residents can stay connected with loved ones through the telephone and Wi-Fi/high-speed internet services provided.
In terms of care services, this community goes above and beyond to cater to individual needs. Trained caregivers assist with activities of daily living such as bathing, dressing, and transfers to ensure comfort and safety. The staff also coordinates with healthcare providers to ensure seamless medical attention. Additionally, specialized programs are available for those with dementia or mild cognitive impairment.
Residents' dietary requirements are given utmost importance at Joshua Street Residential Care. Special dietary restrictions can be accommodated by the dining services team who prepare nutritious meals that adhere to diabetes diets if needed.
To promote mental wellness, this facility offers a dedicated program designed to support residents' emotional health. Medication management is also available to ensure proper administration of medications as prescribed by healthcare professionals.
Transportation arrangements for medical appointments are offered alongside providing transportation options nearby for convenience. There are various amenities surrounding Joshua Street Residential Care that include 5 cafes, 5 parks, 14 pharmacies, 30 physicians' offices/restaurants nearby–all contributing to an enriched lifestyle for its residents. Furthermore, there are three places of worship and a theater located nearby, providing opportunities for spiritual fulfillment and cultural experiences.
When it comes to healthcare, this community is in close proximity to 11 hospitals, ensuring quick medical attention in case of emergencies. Overall, Joshua Street Residential Care offers a comprehensive range of services and amenities to provide seniors with a comfortable and fulfilling assisted living experience.
Joshua Street Residential Care is located at 5809 Joshua, Lansing, MI 48911 in Ingham County, Michigan
Joshua Street Residential Care's array of features is designed to comprehensively support residents with dementia or Alzheimer's disease, enhancing their quality of life and promoting safety. Assistance with dressing and bathing ensures that residents can maintain their dignity while receiving necessary care tailored to their specific cognitive abilities. Medication management mitigates the risks associated with medication mismanagement, which is crucial for those in varying stages of cognitive decline. Meal preparation and service not only address nutritional needs but also create a familiar and comforting environment around dining, vital for individuals experiencing memory loss. Transportation arrangements facilitate access to medical appointments, ensuring continuity of care through organized coordination with healthcare providers. Furthermore, dedicated assistance with activities of daily living enables residents to engage in routine tasks that bolster independence while maintaining safety protocols through 24-hour supervision. The dementia waiver allows flexibility in care plans that recognize individual needs, while the mental wellness program addresses emotional and psychological well-being. Specialized memory care programming and support for mild cognitive impairment are tailored to enhance cognitive engagement and provide meaningful social interaction, ultimately fostering an environment where residents can thrive despite the challenges posed by their conditions.
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