710 West Lovell, Kalamazoo, MI 49007
For more information about senior living options: (844) 490-3973
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The location is great and the neighborhood is shaded and walkable. The units are gorgeous with lots of natural light. The new management team has been nothing short of amazing. Steve goes out of his way to locate addresses and return security deposits. A regional manager listened, validated concerns, and eased worries. They hired a tenant community liaison who lives on-site, making the space feel more like a home. The area manager makes residents feel valued, not just tenants.
The management sent a tenant to collections for the last month's rent without any prior contact. They failed to contact the tenant at all, leaving them unaware of the issue. The property is described as poorly managed and unresponsive to residents. They charge unwarranted fees, including a monthly "risk motivation" fee. Maintenance requests are repeatedly ignored or delayed, with no repairs made. Parking and security are severely lacking, with doors that don't lock and a broken security gate. Packages are frequently stolen due to an unsecured mailroom and lack of security. The building is dirty and unkempt, with leaks, construction trash, and overall neglect. Staff is described as rude, unhelpful, and consistently poor at communication. The company is accused of fabricating fake reviews to boost its ratings.The collection of voices about ROCO Property Management and Lovell Square Apartments paints a complex, sometimes conflicting picture. On one hand, a handful of tenants describe Lovell Square as a well-located, attractive place to live with stylish units, abundant natural light, and a neighborhood that's easy to navigate on foot. They praise the location and the improvements that have come with new ownership and new management. In particular, they point to a more proactive on-site presence and a sense that the property is undergoing a genuine transformation. One review highlights the kindness and responsiveness of specific managers - Steve, a regional manager, and others - who are taking concrete steps to trace down addresses, listen to concerns, and reassure residents. They talk about "a tenant community liaison who lives on-site" and an area manager who makes residents feel valued rather than like just another renter. For these tenants, the change in management signals a move toward treating residents with care and attention, and their optimism is anchored in concrete gestures: returning a security deposit, meeting with residents, and trying to restore a sense of home.
But the other end of the spectrum is loud and persistent. A number of reviews describe a cadence of frustration and distrust that centers on communication failures, slow or non-existent maintenance responses, and a sense that the management team is overwhelmed or indifferent to resident needs. Phrases like "rude service," "if you can get anybody on the phone," and "completely clueless about anything" recur. Tenants recount having to make multiple phone calls, send repeated emails, and endure delays before even basic repairs are addressed. The parking situation is criticized as chaotic, and several reviewers call out workflow bottlenecks and inconsistent service across multiple properties the management group oversees. The overall tone in these accounts is of being unheard or neglected, with maintenance requests dragging on for weeks and months, often during hot summers or harsh winters when timely repairs are most needed.
The maintenance and safety concerns run deep in the accounts that lean negative. Reviewers describe a troubling series of issues: air conditioning failures across an entire building in the heat of summer; personal units with broken systems for extended periods; windows that were broken at move-in and never repaired; and grounds that feel unkempt. There are stories of security lapses - unlocked doors, a mailroom where packages are stolen, a broken gate, and cars being broken into in a back lot after doors don't lock consistently. A sense of ongoing construction debris lingering outside and in common areas adds to the feeling that residents are living amid neglect rather than stewardship. Some tenants even cite police involvement and formal complaints about security and maintenance problems, underscoring a pattern that goes beyond isolated incidents and into a culture of insufficient upkeep and response.
Interwoven with these experiences are criticisms about the credibility of the online reputation surrounding Lovell Square. Several reviews note the existence of five-star postings that feel inauthentic or "fake," contending that some favorable comments come from accounts that lack plausible review histories. The sentiment here is a suspicion that some of the glowing feedback may be manufactured to overshadow a harsher, more accurate portrayal of daily living at the property. This meta-commentary about online reviews contributes to a broader sense of mistrust, reinforcing the notion that the true experience of living there may be inconsistent - depending on who you happen to interact with and when.
There is also a troubling post-move-out note that compounds the tension between tenants and management. A year after moving out, one resident learned that their last month's rent had been sent to collections, with no prior contact or notice. The reviewer insists that if they'd been contacted, they would have paid immediately, and they emphasize that no outreach was made by any office representative. This anecdote underscores a fear that even routine financial matters could escalate without early notification, leaving former tenants with surprise debt collectors and damaged credit, despite no awareness of an existing issue. The warning accompanying this anecdote - "do not give them any of your info" - has a practical sting, pointing to a broader concern about how communication is handled, how accounts are managed, and how tenants are treated once they've vacated.
Taken together, the reviews present a property in the middle of a real transition. Some tenants are convinced that Lovell Square can be a wonderful place to live with the right leadership - someone who can combine a strong sense of community with reliable maintenance, robust security, and transparent financial practices. Others have grown deeply frustrated by persistent miscommunication, slow or absent repairs, security vulnerabilities, and perceived mismanagement. The dual narrative suggests a management company that, at times, has shown a capacity for meaningful improvement and personal touch, while simultaneously confronting a reputation for inconsistency and a history of resident dissatisfaction on several fronts.
For anyone considering Lovell Square or ROCO Property Management, the mix of testimony calls for careful due diligence. Prospective residents might weigh the recent improvements highlighted by satisfied tenants against the ongoing concerns raised by others, especially around communication, maintenance responsiveness, security, and how deposits and fees are handled. It may be wise to verify current practices directly with the management team, request references from recent residents, and document all communications and maintenance requests. The stories here are a reminder that a building's charm and a company's promises can exist alongside a track record of frustration for many who actually live there, and that a resident experience can vary dramatically from one tenant to the next depending on the day, the manager on duty, and the state of the property at any given moment.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Kalamazoo County (4 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Lovell Street Home in Kalamazoo, MI is a vibrant and comfortable assisted living community that offers a wide range of amenities and care services for seniors. The spacious and well-appointed dining room provides residents with delicious and nutritious meals, catering to special dietary restrictions as needed. The fully furnished accommodations ensure that residents feel at home from the moment they move in.
Housekeeping services are provided to ensure a clean and tidy living environment, while move-in coordination makes the transition into the community seamless. Outdoor spaces allow residents to enjoy fresh air and nature, while Wi-Fi/high-speed internet keeps them connected with loved ones. A telephone is also available for easy communication.
Care services at Lovell Street Home include assistance with activities of daily living such as bathing, dressing, and transfers. Residents receive coordinated care with health care providers, ensuring their medical needs are met effectively. Medication management helps seniors stay on top of their prescribed medications, promoting their overall wellness.
The community offers scheduled daily activities to keep residents engaged and entertained. Seniors can participate in various social events and outings, fostering connections with fellow residents. Additionally, there are three cafes nearby for those looking to enjoy a cup of coffee or tea with friends or family. One park nearby provides opportunities for outdoor recreation.
For any medical needs, there are numerous pharmacies and physicians located conveniently close by. Transportation arrangements can be made for medical appointments if needed. Lovell Street Home also stands near several restaurants, offering ample dining options for both residents and visitors alike.
Residents who seek spiritual nourishment have access to three places of worship nearby. Moreover, the proximity of nine hospitals ensures that emergency medical care is readily available if required.
At Lovell Street Home in Kalamazoo, MI, seniors can enjoy a comfortable and supportive assisted living community that caters to their individual needs while providing opportunities for engagement and connection within the surrounding area's amenities.
This part of Kalamazoo, Michigan offers a variety of amenities and services that would be beneficial for seniors looking to live in the area. There are several restaurants within walking distance, offering a range of dining options. Additionally, there are pharmacies nearby for easy access to medication and health supplies. The presence of parks provides opportunities for outdoor recreation and relaxation. In terms of healthcare, there are numerous physicians and hospitals in close proximity, ensuring quality medical care. Transportation options such as Amtrak are available for convenient travel. Cafes offer cozy spots for socializing or enjoying a cup of coffee. Places of worship are also accessible for spiritual fulfillment. Overall, this part of Kalamazoo provides a well-rounded community for seniors to live comfortably and enjoy a fulfilling lifestyle.
Lovell Street Home is located at 710 West Lovell, Kalamazoo, MI 49007 in Kalamazoo County, Michigan
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