6225 Richardson Road, Howell, MI 48843
For more information about senior living options: (844) 490-3973
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The Willows of Howell is a beautiful, clean, and welcoming community. The staff at The Willows are consistently kind, attentive, and compassionate. Families praise the care team for exceptional, person-centered care. The rehabilitation services, including physical and speech therapy, are highly effective and compassionate. The dining program offers high-quality, delicious meals with attentive service. The Willows provides a true continuum of care, from assisted living to memory care and short-term rehab. The facility is well run, with responsive staff and clear communication. Activities and events are engaging, with family gatherings and tours valued by residents and families. Residents and families feel reassured by the caring environment and staff dedication.
One reviewer warned not to place a loved one there, alleging residents have no rights and that staff refused a resident the right to speak to an attorney, likening it to prison. A family member claimed a nurse lied about helping with prescribed exercises, indicating poor communication and inconsistent care. A reviewer labeled the physical therapy department dishonest. Several comments described poor phone responsiveness, with evenings unanswered calls and difficulty locating a loved one after discharge. A commenter reported that a staff member physically abused the resident, necessitating police involvement. A reviewer stated they left multiple voicemails over months and never received a call back. A reviewer criticized the phone system and the outdated COVID-19?centered voicemail greeting, calling for updates. A reviewer complained about poor coordination of insurance benefits and Medicare information.The Willows of Howell is described by many who have walked its halls as a beautiful, clean, and welcoming place that aims to provide a full continuum of care. Across comments from residents, families, and partner organizations, the facility is praised for its inviting environment, attentive staff, and the sense that care is truly a collaborative effort. In particular, the partnership with Residential Palliative & Hospice is highlighted as a strong example of how The Willows works closely with other care teams to support residents who require higher levels of care, including hospice and palliative services. Those involved emphasize a culture of collaboration, compassion, and a shared commitment to resident well?being.
Several heartfelt reviews recount the experience of having a loved one spend the last months of life at The Willows of Howell. Families repeatedly describe caregivers who go above and beyond to know their loved ones personally, showing kindness, patience, and a genuine concern for comfort. One reviewer notes the staff's special effort to connect with her mother, expressing lasting gratitude for the care received. Others recount a similar sentiment, stressing that the staff's warmth and attentiveness left a lasting, positive impression during deeply difficult times. The takeaway many readers share is that the care provided during end?of?life moments felt compassionate, respectful, and deeply human.
The quality of ongoing rehabilitation and clinical care is another frequent theme. Reviewers consistently commend the level of care that extends beyond basic daily management, highlighting the expertise of speech and physical therapy teams and the high quality of nutrition - often described as protein?rich and well?balanced. Several accounts praise the care plan coordination, the swift responsiveness of therapists, and the sense that residents are treated as individuals with meaningful, personalized treatment. The Willows is portrayed as more than a place to recover; it is a site where patients can actively participate in their healing journey, with therapy plans that are well?communicated and integrated into daily life. In one particularly vivid note, a resident who was an amputee describes how the staff helped him feel comfortable, engaged with activities, and in control of meals and routines.
The atmosphere at The Willows is frequently described as both aesthetically pleasing and functionally supportive. Commenters point to its "beautiful" and well?maintained campus, the availability of private rooms, and the sense that "hotel?like" service is accessible to residents. The facility's dining experience is singled out as a notable strength, with many praising the quality and presentation of meals and the option to dine in a dining room or have room service. Beyond the physical space, the social atmosphere is highlighted through events and activities that foster family involvement and community connection. A recurring sentiment is that residents are not only cared for medically but also engaged, entertained, and emotionally supported through a robust activities program and regular family opportunities, such as monthly brunches.
Despite the abundant praise, several reviews raise concerns about operational and communication issues. Some reviewers report difficulty reaching the facility by phone, frequent voicemail, and delays in returning calls - frustrations that can compound stress for families during critical moments. Others mention challenges around navigating insurance benefits, Medicare advocacy, and discharge planning, suggesting the need for clearer information and more proactive guidance. A few reviewers urge prospective families to verify how these processes are handled and to consider the importance of timely communication when planning care.
There are more troubling notes in the collective feedback, too. A subset of reviewers describes experiences that undermined trust, including claims of miscommunication regarding patient care, inconsistent assistance with prescribed exercises, and concerns about how staff addressed cognitive diagnoses. One account alleges that a loved one was not properly helped with therapy and that some staff members attributed dementia incorrectly, a deeply distressing accusation for families seeking accurate assessments and respectful treatment. Another reviewer raises a grave concern about safety and rights, suggesting that some residents may be denied certain protections or assistance, and even reporting an alleged incident of staff misconduct. While these anecdotes are stark, they reflect the diverse and sometimes polarized experiences that families have when navigating long?term care, and they underscore the importance of transparent communication, accountability, and consistent care practices.
Against the backdrop of these concerns, many other reviews celebrate The Willows as an exceptional place for loved ones to recover, heal, and live with dignity. Several accounts praise the dedication and warmth of the staff across roles - from admissions and social work to nursing, dietary, therapy, and activities. The level of personal attention, the practical support for families, the quality of food, and the clear commitment to compassionate care are repeatedly cited as defining strengths. One reviewer extols the facility as "by far the best home" with "nurses and aides outstanding" and "the best food service I have experienced," even awarding a five?star rating and expressing confidence in recommending the setting to others. The consistent thread is that, for many families, The Willows provided not just clinical care but a welcoming, supportive community that felt like a genuine partner in their loved one's well?being.
In sum, The Willows of Howell presents a complex and multi?faceted picture. On one hand, there is abundant evidence of high?quality clinical care, compassionate staffing, impressive rehabilitation services, and a warm, inviting environment that supports families and residents alike. On the other hand, several reviewers voice serious concerns about communication, administrative processes, and, in a few instances, safety and rights. For anyone considering The Willows, the stories offer a candid portrait: the facility excels in daily care, therapy, nutrition, and social engagement, while prospective families may wish to ask pointed questions about call handling, discharge planning, insurance navigation, and safeguarding measures to ensure alignment with their expectations and the specific needs of their loved one. Overall, The Willows of Howell emerges as a place with a strong reputation for compassionate, person?centered care, tempered by the need for ongoing attention to communication and process improvements.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Howell Gardens Residential Living in Howell, MI is a vibrant and comfortable assisted living community that aims to provide a relaxing and enjoyable lifestyle for its residents. With a range of amenities and care services available, our community ensures that each resident's needs are met with utmost attention and care.
The community offers well-appointed dining rooms where residents can enjoy delicious meals prepared by our experienced culinary team. The apartments in Howell Gardens are fully furnished, providing a cozy and welcoming atmosphere for residents to call home. Additionally, the beautifully maintained gardens and outdoor spaces offer an opportunity for relaxation and enjoyment.
Housekeeping services are provided to ensure that each apartment remains clean and tidy at all times. Move-in coordination assistance is also available to make the transition into our community seamless and stress-free for new residents.
To meet the needs of our residents, we offer various care services such as assistance with activities of daily living, bathing, dressing, transfers, medication management, and coordination with healthcare providers. Our staff is trained to accommodate special dietary restrictions including diabetes diets, ensuring that residents receive appropriate meal preparation and service.
For added convenience, transportation arrangements can be made for medical appointments and there are several pharmacies located nearby to cater to any medication needs. In case of emergencies or specialized medical care requirements, two hospitals are conveniently located near the community.
At Howell Gardens, we understand the importance of social engagement and mental stimulation. Therefore, we provide scheduled daily activities designed to promote interaction among residents while also catering to individual preferences.
With three pharmacies in close proximity along with five physicians' offices nearby, healthcare accessibility is easily achievable for our residents. In addition, within reach are six restaurants offering varied dining options as well as theaters for entertainment purposes.
Overall, Howell Gardens Residential Living offers a comfortable environment with comprehensive amenities and care services aimed at enhancing the quality of life for each resident. Our dedicated staff ensures that individuals feel safe, supported, and welcomed as they embrace this new chapter in their lives.
Howell Gardens Residential Living is located at 6225 Richardson Road, Howell, MI 48843 in Livingston County, Michigan
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