1930 North Hickory Ridge, Highland, MI 48357
For more information about senior living options: (866) 208-4318
Overall Review of Suncrest Adult Care Home
Pros
Westbrooke Senior Care puts time and care into creating a warm, like-home environment for seniors to live in.- They pride themselves on working hard to meet the needs of all the individuals in their care.
- Suncrest was clean, did not smell like urine, and the staff were friendly.
- The best part of her staying there was that when she pressed the button, someone came to help her within a few minutes.
- The owner was very responsive to questions and everyone was so nice.
- Suncrest was a God send; recommended highly.
- The care at Suncrest was amazing; the staff and owners cared for residents as if they were their own family members.
- The house is clean and has a home feel to it.
Cons
The reviewer would not recommend Westbrooke, noting that the mother was traumatized by the care and that the owners were very inexperienced.- One Suncrest-related review claims the facility is understaffed and that the owners promoted a misleading country atmosphere while failing to meet residents' needs.
- The reviewer stated the Suncrest group home could not adequately care for residents, especially those with dementia, citing staffing issues and occasional disregard for Covid guidelines.
- Several family members described lapses in basic care: residents not showered or dressed, beds left messy, and feces found on sheets.
- The owners were accused of being far from loving toward residents and of ostracizing or punishing family members who questioned the care.
- A reviewer cautioned prospective families to do their due diligence before placing a loved one in this group home, citing under-staffing and inconsistent care.
- Meals were criticized as being processed rather than home-cooked, with residents sometimes receiving instant potatoes and soups.
Review
Suncrest Adult Care Home in Highland, MI is best suited for families seeking a small, home-like setting where intimate caregiving, flexible routines, and personal attention take priority. The residence leans into a family atmosphere, with private suites and shared spaces that help residents linger near familiar sights, the river, a sunlit sunroom, and a deck where everyday life feels comfortable rather than clinical. The most compelling value is the sense of belonging: staff who know residents by name, quick access via pendant call systems, and a willingness to tailor meals and daily rhythms to individual preferences. For loved ones who thrive on personal touch and meaningful connection, Suncrest delivers a warmth that larger facilities often struggle to match.
For those who require robust clinical oversight and highly structured programming, alternatives may be worth a closer look. Several reviews raise concerns about staffing levels and consistency, noting delays in daily care tasks and gaps in essential routines such as dressing or bathing. A few accounts describe management as inexperienced or skeptical of questions, and there are mentions of missteps with medication handling and care coordination. Families weighing Suncrest against other options should consider whether a more formalized day-to-day regime, stronger 24/7 clinical coverage, or a larger staff pool better matches the resident’s medical and safety needs.
The strongest advantages at Suncrest center on genuine warmth and hands-on caregiving. The owners’ responsiveness to questions, willingness to coordinate with hospice, and ongoing involvement in residents’ comfort contribute to a reassuring sense of security during difficult transitions. Meals, when thoughtfully prepared, are a highlight, with many families noting fresh, home-cooked options and opportunities to shape menus. The home’s atmosphere, clean, homey, and relaxingly informal, helps residents feel at ease, which matters greatly for dementia and end-of-life care. Interactions tend to be personal, and when a resident’s needs align with this intimate setting, the positives can feel decisive.
Yet the downsides carry real weight for decision-makers. Reports of inconsistent staffing, instances where required care tasks were delayed or overlooked, and occasional concerns about safety and hygiene cannot be dismissed. The absence of a consistently active program of organized activities is a drawback for residents who crave mental stimulation and structured engagement. Food quality, while praised in some visits, is described by others as overly processed at times, which can be a turnoff for families prioritizing nutrition and variety. The perceived friction with ownership in some reviews further complicates trust, suggesting that emotional dynamics behind the scenes may color day-to-day care for some residents.
Balancing these factors yields a practical, target-focused picture. For residents who value a truly homelike environment, consistent family involvement, and the comfort of familiar routines, Suncrest’s strengths can meaningfully offset gaps in formal programming or staffing fluctuations. The private suites, easy access for loved ones during visits, and a culture that tends to keep residents engaged through personal choices can translate into a high quality of life for many, particularly those with dementia-friendly needs or at the end of life. On the other hand, residents with high medical complexity, strict safety requirements, or the expectation of constant, clinically oriented oversight may find the compromises too significant to justify.
Decision-makers should approach Suncrest with a clear, validation-focused plan. Schedule multiple tours at different times and observe how staff interact with residents, how quickly calls are answered, and whether meals and daily routines meet stated expectations. Request access to current care plans, verify medication management practices, and ask to speak with several families about their experiences with showers, dressing, and safety. Compare overall value against nearby options such as Westbrooke Senior Care and other small homes that tout a home-like feel yet offer varying levels of clinical structure. The ultimate choice should hinge on direct observations and alignment with the resident’s goals: dignity, companionship, and comfort tailored to evolving needs.
6 resident community capacity
Assisted Living
Board and Care Home
Memory Care
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Bishop (22 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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