614 West Goldengate, Detroit, MI 48203
For more information about senior living options: (844) 490-3973
The staff were very friendly and the room was clean. The hotel looked very nice and updated upon arrival. The location was convenient, close to the airport with many dining options nearby. Ms. Melie coordinated breakfast each morning and was kind, attentive, and ensured everything was fresh and well-stocked. The breakfast service was hospitable and well-stocked, contributing to a pleasant stay. The property offers great value and consistent, family-friendly service. Guests would definitely stay here again when in the area. The hotel is described by guests as one of the best Home2 Suites experiences.
The guest reported a table left in the room and no response from staff after multiple calls. The room had sticky floors, dirty dishes, and a dingy shower. The guest experienced confusing and excessive credit card charges with no resolution. The front desk provided little to no follow-up on emails or complaints. The halls and lobby were uncomfortably cold, and the carpet was filthy and muddy. One bed was noisy and the room needed replacement, accompanied by additional cleanliness issues. The property required multiple room changes due to unsanitary conditions, including a bloody rag in the bed.Across a string of visits to Home2 Suites by Hilton, the experiences described by guests run the gamut from pleasantly surprising to deeply frustrating. Some travelers report clean rooms, friendly staff, and convenient locations, especially for families or travelers passing through a city with easy airport access and plenty of nearby dining. Yet paired with these positives are a series of recurring problems that several guests insist on calling out loudly: inconsistent housekeeping, questionable cleanliness, cold hallways and public areas, and responses from management that feel slow or unhelpful. Taken together, the collection reads like a tale of two hotels sharing a common brand but delivering very different guest experiences, depending on the location and the day.
On the positive side, a number of reviews celebrate the staff's warmth and the general value proposition. Guests repeatedly note friendly, accommodating employees, with several mentions of specific team members who helped shape their stay in a favorable light. The breakfast service, in particular, gets highlighted for its attentiveness and reliability. One guest singled out a breakfast attendant named Melie (or Meli in other reviews) for making mornings welcoming and ensuring the selection was well stocked. Another traveler described the location as excellent - close to the airport, with a promising array of nearby dining options - and appreciated the overall feel of the hotel as clean and inviting when first approaching the lobby. For families traveling with kids, Home2 Suites is often perceived as a solid "bang for the buck," a sentiment that shows in multiple positive if varied, notes about comfort and convenience.
But the same reviews do not shy away from the other side of the coin: cleanliness and housekeeping appear as the major sticking points across several stays. A recurring thread describes floors sticky in kitchen areas, coffee mugs that were clearly dirty, and showers or countertops that felt dirty or sticky. Some guests had to wipe down surfaces before using them, and a few rooms were criticized for carpet grime, musty odors, or a general scent of dampness. One reviewer recalled a musty or moldy smell that woke them with congestion, leading to a lasting impression of poor air quality. In more than one instance, housekeeping did not appear to be up to standard: calls for cleaning were not fulfilled promptly, trash was allowed to accumulate outside doors, and even essential bedding for sofa beds was missing, requiring guests to go to the front desk themselves. There were even comments about rooms needing replacement beds due to noise and wear, and in at least one case, a bloody rag found in a bed, implying an alarming lapse in linen or housekeeping procedures.
Maintenance issues and physical defects also feature prominently in the critique. Guests report failing appliances in one room and, in another, obvious wear and tear such as bathroom hooks coming loose, carpets soiled by mud rather than dirt, and beds that produced disruptive noises with every movement. The contrast between the brand's promise of consistent, comfortable stays and the on-site realities in some locations is evident, with several reviewers noting that a musty atmosphere or persistent smells made it hard to relax, even when the rest of the property looked fine at first glance. And when problems were identified, communication about fixes or upgrades was inconsistent: in some cases, guests were told housekeeping would come the next day, only to discover trash piling up elsewhere and no resolution in sight.
Management and service responsiveness shape a decisive portion of the dissatisfaction. A few guests describe interactions with the sales or front-desk teams that felt unhelpful or slow to respond. One guest, who had a complicated complaint around billing, was told to contact their bank, received no follow-up for an extended period, and ultimately felt that the hotel's online replies were more about image management than real resolution. Another memorable incident describes a traveler's request for a two-night stay with separate room charges being mishandled, triggering confusion around credit card processes and a lack of clear, timely explanation from the Front Desk. In at least one particularly striking event, a guest recounts an unresolved matter about a missing table that had been left in a room by staff; after reporting it, the guest received no meaningful response for days, and even suggested pulling the camera footage to determine who moved the table. The call for accountability, not just a missing item, underscores the broader demand for reliable customer service and proactive problem-solving.
Some experiences, while spotlighting missteps, also reflect the brand's ongoing appeal. A few guests recount long-term loyalty, detailing multiple stays and a preference for Home2 Suites as a family-friendly option, even within the same city. They compare experiences across properties, pointing to consistently friendly staff and a sense of value that keeps them returning. There is also recognition that, in certain visits, a staff member - or a pair of attendants - made a meaningful positive difference: a breakfast team member who consistently creates a welcoming morning atmosphere, or a front-desk team member who helps make a stressful travel day more manageable. It's clear that loyalty is not easily abandoned; guests who have had good experiences at other locations express willingness to return, while those with negative experiences at one site still acknowledge the brand's strengths when things go well elsewhere.
Finally, the experiences suggest that perception can hinge on the specific staff encountered or the particular property's maintenance state on any given day. A guest who described a family event hosted at a Home2 Suites called the hospitality "satisfactory" and recommended the facility for celebrations and gatherings, illustrating how, in moments, the property can meet guests' broader needs beyond the room itself. Another review praised a different team member for consistent five-star breakfast service and suggested that exceptional staff can significantly elevate a stay, even in the face of other, more troubling experiences. Taken together, these narratives illustrate that Home2 Suites can be both a dependable, family-friendly option and a source of notable frustration when housekeeping lapses, maintenance issues, and slow follow-up intersect with peak demand, miscommunications, or staffing gaps.
What emerges from these varied accounts is a nuanced portrait of a brand that offers real value and genuine hospitality in many stays but struggles with consistency in others. For travelers, the takeaway is twofold: if you choose a Home2 Suites, you may encounter a bright, friendly frontline experience and a solid breakfast routine, but you should also remain aware of the potential for cleanliness lapses, delayed housekeeping, and uneven responsiveness from staff. For management, the message is equally clear - investing in rigorous housekeeping standards, reliable maintenance, and timely, transparent communication with guests could transform a good stay into a consistently memorable one, ensuring that the best parts of Home2 Suites - its affordability, family-friendly vibe, and welcoming team - shine through at every location.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Detroit Metropolitan-Wayne County (19 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Louisiana Home 2 in Detroit, MI is a vibrant and well-equipped assisted living community that offers a range of amenities and care services to ensure a comfortable and enjoyable lifestyle for its residents.
The community features a spacious dining room where residents can enjoy nutritious meals prepared by our dedicated staff. Each apartment is fully furnished, providing a homely and inviting atmosphere. The outdoor space includes a beautiful garden, perfect for relaxation or socializing with fellow residents.
To ensure a worry-free experience, our dedicated housekeeping services take care of cleaning and maintenance tasks, allowing residents to focus on enjoying their daily activities. Move-in coordination is also provided to assist new residents during the transition period.
Residents can stay connected with their loved ones and the outside world through telephone and Wi-Fi/high-speed internet access available throughout the community.
Care services at Louisiana Home 2 include assistance with activities of daily living such as bathing, dressing, and transfers. Our staff coordinates closely with health care providers to ensure cohesive care plans are implemented. For residents with specific dietary needs, we offer diabetes diet management, special dietary restrictions, and meal preparation services.
Transportation arrangement services are available for medical appointments, ensuring that residents can easily access the healthcare they need. Scheduled daily activities provide opportunities for social engagement and recreation within the community.
Located in Detroit, MI, Louisiana Home 2 benefits from its proximity to various amenities. Residents will find two cafes nearby for leisurely outings or catch-ups with friends. Additionally, there are three parks where residents can enjoy nature walks or outdoor activities. Eight pharmacies ensure convenient access to medication refills while one physician is located nearby for regular check-ups. Should residents wish to explore dining options beyond our on-site meals, eight restaurants offer diverse culinary experiences in the surrounding area.
With one theater nearby, entertainment options are readily available for those seeking cultural experiences or an evening out. Lastly, four hospitals in close proximity provide peace of mind knowing that medical care is within reach.
At Louisiana Home 2, we strive to create a warm and inclusive community where residents can enjoy personalized care, engaging activities, and convenient access to nearby amenities.
Louisiana Home 2 is located at 614 West Goldengate, Detroit, MI 48203 in Wayne County, Michigan
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