388 West Hayes Avenue, Hazel Park, MI 48030
For more information about senior living options: (844) 490-3973
Annextra Healthassist Associates offers competitive pricing for its accommodations compared to the broader market in Oakland County and the state of Michigan. For instance, their studio apartments are available at $2,400 per month, which is significantly lower than both the county average of $4,577 and the state average of $3,824. Similarly, their one-bedroom units are priced at $2,970, again undercutting both local and state rates of $3,507 and $3,384 respectively. Even their two-bedroom options at $3,975 remain more accessible than the county's average of $3,881 and the state's average of $3,523. This positioning not only highlights Annextra Healthassist Associates as a budget-friendly alternative but also underscores their commitment to providing quality living spaces without compromising affordability.
| Floor plans | Annextra Healthassist Associates | Oakland County | Michigan |
|---|---|---|---|
| Studio | $2,400 | $4,577 | $3,824 |
| 1 Bedroom | $2,970 | $3,507 | $3,384 |
| 2 Bedrooms | $3,975 | $3,881 | $3,523 |
Doctor Morgan is wonderful. The staff is great. Oak Street Health is a top-notch healthcare provider. The service is prompt and friendly with smiles. They offer wonderful programs for seniors. They care about their patients.
The office is described as horrible and unprofessional, with dirty conditions and staff displaying rude attitudes. Oak Street Health locations are accused of mistreating older patients and acting as though they can get away with it. Front-desk staff are labeled unprofessional, including examples of inappropriate behavior toward patients. Patients report that doctors are hard to reach and that messages and calls are not reliably relayed or answered. There are claims of prescription errors, including medications sent to the wrong pharmacy and unsafe drug recommendations. The practice is accused of prioritizing profits over patient care, including misleading seniors about Medicare Advantage. A reviewer claims misdiagnosis and delays in care contributed to a loved one's death. Some reviewers say they were charged co-pays for services not rendered and faced billing issues. Several reviews allege that online reputation is manipulated and negative feedback is hidden. Patients feel they are treated like an assembly line rather than individuals deserving attentive care.Oak Street Health is a place that inspires strong, conflicting feelings in people who have interacted with it. Across countless experiences, patients describe a spectrum from genuine care and efficiency to outright frustration and distress. Some families speak of compassionate physicians, attentive nurses, and programs designed for seniors that feel like real support. Others recount long waits, miscommunications, and a sense that the needs of patients - especially older and more fragile ones - get lost in an assembly-line approach. The jumble of praise and condemnations suggests a health system that, for some, delivers warmth and help, while for others misses key aspects of basic care, safety, and respect.
A recurring thread among the less favorable reviews is a troubling lapse in timely and reliable transportation and scheduling. One family recounts their mother being released from the hospital with an infection that could become septic, only to be left waiting outside for more than an hour for a promised ride that never arrived. When the office finally checked on the driver, no follow-up call came. The patient and their family felt ignored during a critical period, raising questions about triage, communication, and the prioritization of vulnerable patients after discharge. In another instance, a patient was told an appointment would be 11 days after release, with a similar outcome of no-shows and no callback, leaving a sense that logistical failures overshadowed clinical care.
These logistical and communication failures sit alongside more pointed criticisms of specific staff and providers. Some patients express deep dissatisfaction with particular clinicians or front-desk personnel: a sense that promises are not kept, or that professional boundaries are not observed. One reviewer complains about a specific provider, Ester Rodgers, alleging a mismatch between what she says and what she does. There is also a broader complaint about the front desk and other staff, with descriptions of rude attitudes, unprofessional behavior, and a front-desk environment described as disruptive or even disrespectful - cited, for example, as someone eating at the desk and "a smart mouth" talking to patients. The impression left by these accounts is that the patient experience can feel chaotic rather than coordinated, and that patients may have to fight for basic respect and attention.
Yet the picture is not uniformly negative. There are numerous testimonials about positive care moments - especially praise for certain doctors and clinicians who are seen as genuinely caring and attentive. One reviewer swears by Doctor Morgan, calling the care "top-notch" and noting that seeing a doctor who is kind and involved lifts their confidence and well-being. Others express gratitude for personal connections with their doctors and nurses, and for the sense that their provider listens and responds to concerns. There is also mention of helpful ancillary support, such as seniors' programs and the distribution of monitors and educational materials, which some patients see as meaningful, tangible benefits of staying with Oak Street Health.
Medication management and pharmaceutical processes emerge as another area of concern in several accounts. A number of reviewers report prescription errors, prescriptions sent to the wrong pharmacy, or repeated delays in refills that leave patients without essential medications, particularly those managing diabetes. Just as troubling are stories of prescriptions for treatments that do not align with a patient's current health status or risk profile - cases where reviewing side effects or contraindications should be standard practice but apparently fails to occur. In one unsettling narrative, a patient implies a serious misdiagnosis was overlooked for months, leading to a dire health outcome, which they attribute to mismanagement rather than a one-off error. These accounts feed a chilling worry: that safe, steady access to medications is not guaranteed.
Location-by-location differences add to the complexity. Some reviewers contrast Oak Street's experience unfavorably with other senior-focused practices, or with more traditional primary care setups. In particular, a comparison to Dedicated Senior Medical underscores a belief that Oak Street's approach is more transactional and less reliable in coordinating comprehensive care, especially for complex needs. Others reflect the opposite, contrasting Hazel Park or Flint branches with Eastgate or other Oak Street sites, noting that some locations feel more nurturing and responsive, while others fall short on core expectations like timely communication, patient access, and coordination with specialists and social workers. These contrasts suggest that patient experience can vary widely even within the same overarching brand.
There are also pointed, emotionally charged accusations that extend beyond everyday frustration. One reviewer claims that Oak Street Health was directly responsible for their mother's death, alleging a misdiagnosis that delayed cancer treatment for many months. This is a profoundly serious claim and one that frames the patient experience not merely as inconvenient or frustrating, but as potentially life-altering and tragic. While such assertions may represent a single perspective, they underline the stakes involved when medical care feels delayed, dismissive, or insufficiently thorough. Alongside these, other patients describe positive outcomes and gratitude for doctors who take time to listen and respond, which highlights the real variability in how care is delivered across different encounters.
Overall, the tapestry of reviews paints a health system that can be a lifeline for some patients - offering attentive doctors, practical patient-support programs, and moments of genuine compassion - while for others it falls short in ways that feel fundamental: timely transportation, clear and respectful communication, reliable medication management, and a coordinated plan for complex health needs. The recurring themes point to clear opportunities for Oak Street Health to improve patient experience: ensure reliable transportation and consistent appointment follow-through, empower front-line staff with better communication and conflict-resolution skills, standardize medication reviews to prevent dangerous or unnecessary prescriptions, and maintain a transparent, patient-centered approach that treats every individual as more than a case on an assembly line. For families weighing where to seek care, these mixed experiences suggest that the choice may come down to which location and which providers a patient and their loved ones feel most connected to, and where they perceive the highest level of accountability and empathy in moments when it matters most.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Detroit Metropolitan-Wayne County (20 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Annextra Healthassist Associates in Hazel Park, MI offers a comprehensive range of amenities and care services for seniors in need of assisted living. The community boasts a dining room where residents can enjoy delicious meals prepared by the staff. The apartments are fully furnished, providing a comfortable and homely environment for residents to relax in. Additionally, the community features a beautiful garden and outdoor space, allowing residents to enjoy fresh air and nature.
Housekeeping services are provided to ensure that the living spaces are kept clean and tidy at all times. Move-in coordination is available to assist new residents with the transition process.
To keep residents connected, telephone and Wi-Fi/high-speed internet services are provided throughout the community.
Care services offered include assistance with activities of daily living such as bathing, dressing, and transfers. Residents can also count on the staff for coordination with health care providers when needed. Those with diabetes receive specialized attention with a dedicated diabetes diet plan. Medication management is available to ensure that residents take their medications as prescribed.
Special dietary restrictions are accommodated, ensuring that each resident's unique nutritional needs are met. Transportation arrangement for medical appointments is provided, ensuring that residents can easily access necessary healthcare services.
The community's convenient location offers numerous nearby amenities. With 2 cafes, 4 parks, 11 pharmacies, 2 physicians' offices, 7 restaurants, 1 theater, and 1 hospital all located nearby, residents have easy access to various services and entertainment options.
Residents can also enjoy scheduled daily activities organized by the community to promote socialization and engagement among peers.
Annextra Healthassist Associates provides a supportive and welcoming environment for seniors in need of assisted living care in Hazel Park, MI.
Annextra Healthassist Associates offers competitive pricing for its accommodations compared to the broader market in Oakland County and the state of Michigan. For instance, their studio apartments are available at $2,400 per month, which is significantly lower than both the county average of $4,577 and the state average of $3,824. Similarly, their one-bedroom units are priced at $2,970, again undercutting both local and state rates of $3,507 and $3,384 respectively. Even their two-bedroom options at $3,975 remain more accessible than the county's average of $3,881 and the state's average of $3,523. This positioning not only highlights Annextra Healthassist Associates as a budget-friendly alternative but also underscores their commitment to providing quality living spaces without compromising affordability.
Annextra Healthassist Associates is located at 388 West Hayes Avenue, Hazel Park, MI 48030 in Oakland County, Michigan
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