Yorkshire Manor

Pros

• Sharon Dawson, Director of Resident Care, goes above and beyond for the residents at Stonebridge.
• The care at the facility is excellent.
• Administrators Jennifer, Jeff, Jasmine, Sam, and Seth consistently work with families to make residents' remaining days pleasant and comfortable.
• Staff interact daily with residents and their families.
• Staff are consistently available to address concerns and proactively reach out when residents' needs change.
• Yorkshire & Stonebridge Manor provides a warm, caring environment where residents are treated kindly.
• The staff are attentive and genuinely care about residents, forming close relationships.
• The grounds are beautiful and the atmosphere feels like home.
• The Lifetime Promise program provides peace of mind to families.

Cons

• There were initial staffing issues when the building reopened after updates and repairs.
• The reviewer felt the medical staff did not keep the family well informed about the father's complicated condition.
• The medical billing was problematic, with a $300 charge appearing after a medical staff member left, reflecting poor communication.
• The reviewer noted that the previous facility quit providing on-site care, forcing the mom to move.
• One reviewer deducted a star due to concerns about the medical staff.

Review

Stonebridge Manor and Yorkshire Manor stand out as faith-based nonprofit senior communities that consistently demonstrate a deep, resident-centered approach to care. Across multiple testimonials, residents and families alike highlight staff who go above and beyond to ensure comfort, safety, and timely access to what each person needs. A standout example is Sharon Dawson, the Director of Resident Care, who is praised for her proactive advocacy - she personally stepped in to ensure a physician followed through on refilling a prescription. The experience shines a light on a broader culture where the care team is highly responsive and determined to resolve issues for residents and their families.

Several families describe a transition that speaks to the resilience and readiness of these communities to welcome new residents and maintain steady quality of care. In September 2024 a loved one moved from another assisted living facility that had stopped providing care on-site, and, after an initial period of staffing adjustments when the building reopened after updates, the experience at Yorkshire Manor evolved into something consistently positive. The administrator, Jennifer, and the care and activity teams - Jeff in activities and caregivers Jasmine, Sam, and Seth, among others - are repeatedly commended for their regular, proactive communication. They interact with residents and families every day and remain accessible to address concerns and to adjust care as needs change, creating a sense of coverage and reassurance for families during challenging times.

The sentiment often returns to the notion that this is the third assisted living home for some families, and that sense of stability matters. The environment is described as warm and comfortable, with caregivers who treat residents with kindness and genuine attention. The reviewers repeatedly express trust and confidence, noting that their loved ones are treated with dignity and respect. The staff's visible dedication - whether through daily conversations, attentive caregiving, or simply the feeling that someone is always available - contributes to a strong sense of home, even as residents face the various stages of aging.

Across multiple stories, the staff's everyday acts of care are highlighted as more than routine tasks. In Yorkshire & Stonebridge Manor, the same staff who make residents laugh and feel seen are also the ones who help with essential needs, negotiate medical and personal care, and sit with residents during meals and activities. Residents speak of moments when staff brought joy and companionship into daily life, including meals that may have come a touch late but were still prepared and delivered with warmth. The environment is frequently described as homey - far from an institutional feel - and this impression is reinforced by the way staff cultivate relationships that extend beyond formal care, sometimes sharing snippets of their own lives and stories with residents.

Several accounts honor the emotional and spiritual dimensions of life in these communities. Families describe the facilities as places that nurture not only physical well-being but also moments of joy, laughter, and meaningful connection. The ponds with swans and ducks, the fountain, and the chance to sit near water and nature become part of what residents remember fondly. For many families, the staff's ability to blend practical care with heartfelt engagement creates an atmosphere where residents feel cherished. The long tenures of caregivers and the sense that staff are genuinely invested in residents' happiness contribute to the overall sense of a welcoming, supportive home.

The nonprofit, faith-based identity of Yorkshire & Stonebridge Manor is frequently cited as a meaningful factor in decision-making. Reviewers point to affordability and programs designed to offer peace of mind, such as the Lifetime Promise program, which is described as providing reassurance to families. The combination of compassionate staffing, supportive leadership, beautiful grounds, and a sense of shared purpose underpins many of the positive reflections. While the care community is celebrated for its strengths, reviewers also share a note about complexities in the broader care ecosystem - specifically regarding medical services. One reviewer mentions that medical care is not included in the monthly room and care charges and recounts a situation involving communication gaps and a billing issue, advising that families should remain vigilant and well-informed about medical arrangements. Even with this caveat, the overall impression remains of a caring, community-centered environment.

In reflecting on the experiences of multiple families, the overarching theme is one of caregivers who treat residents like family, who maintain a welcoming, warm atmosphere, and who actively involve families in the daily rhythms of life. The story of Yorkshire Manor and Stonebridge Manor is one of continuity - staff who know residents well, administrators who respond proactively, caregivers who invest time in conversations, and a physical environment that feels comforting and home-like. It is a portrait of a nonprofit faith-based community where residents can age with dignity, supported by a team devoted to warmth, respect, and thoughtful, individualized care.

Physicians

• Advantage Health Physician Network Northwest Locations (1.1 miles)
• Spectrum Health (1.2 miles)
• Lake Michigan Dental (2.1 miles)
• Walker Surgical Center (3 miles)
• Advantage Health (3.7 miles)
• 4D Moments (3.8 miles)
• Alpine Oral Surgery (4.2 miles)

Pharmacies

• Walgreens (1.4 miles)
• Family Fare Supermarkets (1.5 miles)
• Meijer Pharmacy (1.7 miles)
• Walgreens (3.4 miles)
• Meijer Pharmacy (3.6 miles)
• Walgreens (4.4 miles)
• CVS Pharmacy (5.3 miles)

Restaurants

• Chick-Fil-A (1.5 miles)
• Uccello's Ristorante (1.8 miles)
• McDonald's (2.7 miles)
• Wendy's (3.6 miles)
• Turnstiles (3.7 miles)
• The Mitten Brewing Company (3.8 miles)
• Steel Cat Bar (3.8 miles)

Cafes

• Starbucks (2.7 miles)
• The Intersection (4.6 miles)
• Rowster New American Coffee (5.7 miles)
• Starbucks (5.8 miles)

Parks

• Millennium Park (3.4 miles)
• Belknap Park (4.6 miles)
• Riverside Park (4.9 miles)
• Huff Park (6.5 miles)
• Hager Park (6.8 miles)
• Lemery Park (7 miles)
• Chesebro Park (7.1 miles)

Places of Worship

• Berlin Baptist Church (4.6 miles)
• Madison Square Christian Reformed Church (6 miles)
• Temple Emanuel (6.7 miles)

Theaters

• Studio Park (4.7 miles)
• Celebration Cinema Stu (4.7 miles)

Hospitals

• Helen Devos Children Emergency Room (4.7 miles)
• Lemmen-Holton Cancer Pavilion (4.7 miles)
• Richard J. Lacks Sr. Cancer Center (5.1 miles)
• Trinity Health Birth Center - Grand Rapids Hospital (5.1 miles)
• St Marys Hospital (5.1 miles)
• Blodgett Hospital (7.1 miles)

Transportation

• Amtrak - Grand Rapids Vernon J. Ehlers Station (4.8 miles)