Windsor Manor

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  • Interior

    A stylish and modern dining room featuring a long wooden table surrounded by blue chairs, perfect for meetings or gatherings.
  • Outdoors

    A serene outdoor scene featuring vibrant flowers, a charming building, and a tranquil lake under a clear blue sky.
  • Decor

    A bright and airy living room featuring modern furnishings and an open layout.
  • Building

    A serene view of modern apartments adjacent to a tranquil lake, surrounded by lush greenery.
  • Trees

    A peaceful lakeside view featuring trees and a clear blue sky, perfect for relaxation.
  • Lighting

    A modern meeting room equipped with tables and chairs, suitable for conferences or workshops.
  • Seating Area

    A stylish outdoor seating area featuring modern furniture and umbrellas, perfect for relaxation.
  • Outdoor

    A modern residential complex featuring outdoor lounge areas and balconies, perfect for relaxation and socializing.

Windsor Manor

2499 Forest Hill Ave., Grand Rapids, MI 49546

For more information about senior living options: (844) 490-3973

1 from 1 review
Assisted Living Independent Living Memory Care Skilled Nursing Facility

Pricing

Windsor Manor offers competitive pricing for its accommodations compared to both Kent County and the broader state of Michigan. For a semi-private room, Windsor Manor's rate is $3,875 per month, slightly below the county average of $3,939 but notably higher than the statewide average of $3,191. In terms of private rooms, customers can expect to pay $4,650 at Windsor Manor - less than the Kent County average of $5,194 while still above Michigan's average of $3,675. Studio apartments are priced at $5,037 per month; this figure exceeds both the county's rate of $3,661 and Michigan's state average of $3,824. Overall, Windsor Manor presents a balanced array of options that caters to various preferences and needs while remaining accessible within its local context.

Room TypeWindsor ManorKent CountyMichigan
Semi-Private$3,875$3,939$3,191
Private$4,650$5,194$3,675
Studio$5,037$3,661$3,824

Overall Review

Pros

  • pro The caregivers at Franklin campus are responsive and respectful towards patients.
  • pro Patients receive prompt attention and care from the staff at Franklin campus.
  • pro Some caregivers at Franklin campus treat patients with kindness and sensitivity.
  • pro The first two shifts at Franklin campus provide satisfactory care and support to patients.
  • pro The staff at Franklin campus is attentive in fulfilling medication requests.
  • pro People who genuinely care about their loved ones should consider alternative options to Franklin campus.

Cons

  • pro The care received at Franklin campus is extremely disappointing and not recommended.
  • pro The caregivers at this facility are slow to respond and some of them treat patients roughly.
  • pro The third shift at Franklin campus has proven to be particularly problematic.
  • pro When the patient requested a change due to urinary incontinence, they were met with comments that implied they were low priority.
  • pro Requests for medications at this facility are often slow to be responded to or fulfilled.
  • pro It is advised not to place someone you care about in the care of Franklin campus based on these negative experiences.

Review

A Disappointing Experience at Franklin Campus Raises Concerns About Patient Care

A recent review of the Franklin Campus highlights some alarming concerns regarding the quality of care received by patients. The reviewer expresses disappointment and strongly advises against choosing this particular facility, citing slow response times, rude caregivers, rough treatment of patients, and a lack of attention towards urgent needs. This article delves deeper into these issues to shed light on the problems faced by patients in this healthcare institution.

Paragraph 1 - Slow Response Time: One major complaint raised in the review is the slow response time at the Franklin Campus. Patients seeking assistance have experienced frustrating delays, leaving them feeling neglected and anxious. These extended waiting periods for prompt medical attention can greatly compromise patient satisfaction and potentially lead to deteriorating health conditions.

Paragraph 2 - Rude Caregivers and Rough Treatment: The reviewer alleges that some caregivers at Franklin Campus display inappropriate behaviors towards patients, treating them roughly. Such actions not only violate basic ethical standards but also undermine patient trust and raise concerns about the overall professionalism within the institution. It is crucial to address these reports seriously to ensure a safe and respectful environment for all individuals seeking care.

Paragraph 3 - Third Shift Challenges: According to the reviewer's account, it appears that third-shift staff members encounter particular challenges in providing satisfactory care. Patients with specific needs, such as dealing with urinary incontinence, reported being met with comments suggesting their priorities were lower than other individuals. This lack of empathy and understanding during less popular shifts poses clear flaws within the staffing structure that must be addressed promptly.

Paragraph 4 - Delayed Medication Requests: Another significant issue highlighted in this review is the slow response towards medication requests. Timely administration of prescribed medications is crucial for promoting patient well-being; any delays or negligence may lead to adverse health outcomes or prolonged discomfort for those relying on consistent medication regimens. The allegations made necessitate thorough investigation to ensure that appropriate protocols are in place to prevent such incidents from recurring.

Paragraph 5 - The Importance of Compassionate Care: The reviewer concludes their feedback by urging others not to entrust the care of their loved ones to the Franklin Campus. This sentiment serves as a reminder that compassionate care should be at the core of every healthcare institution's mission. Treating patients with respect, empathy, and dignity is essential for maintaining quality patient-provider relationships and fostering a positive healing environment.

Paragraph 6 - Call for Action: The concerns raised in this review deserve immediate attention from the management of Franklin Campus. Transparent communication with patients and their families regarding steps taken to address these issues is crucial in restoring trust in the facility's ability to deliver high-quality care. By actively addressing staffing concerns, ensuring timely responses, and implementing measures to prevent rude or rough treatment, Franklin Campus can work towards rebuilding its reputation as a trustworthy healthcare provider.

The disappointing experience shared by the reviewer shines a light on various critical issues within the Franklin Campus, including slow response times, rude behavior from caregivers, neglecting urgent needs, and delayed medication administration. It is paramount that this feedback triggers an effective response from the institution's management aiming to rectify these shortcomings promptly. By prioritizing patient well-being through enhanced staffing procedures and increased focus on compassionate care, Franklin Campus can begin rebuilding its reputation as a reliable provider of quality healthcare services.

Features

Types of Care

  • Assisted Living Assisted Living
  • Independent Living Independent Living
  • Memory Care Memory Care
  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Activities on-site Activities on-site
  • Devotional services off-site Devotional services off-site
  • Indoor common areas Indoor common areas

Care Services

  • Ambulatory care Ambulatory care
  • Diabetic care Diabetic care

Dining

  • Meals provided Meals provided

Activities

  • Activities on-site Activities on-site
  • Devotional activities offsite Devotional activities offsite

Description

Windsor Manor in Grand Rapids, MI is a vibrant assisted living community offering a range of care services and amenities. Our residents can enjoy the independence they desire while receiving the necessary support and assistance they may need.

Our community provides both Independent Living and Memory Care options, catering to individuals with different needs and preferences. We understand the importance of spiritual wellbeing, which is why we offer devotional services off-site for our residents. Additionally, our indoor common areas provide opportunities for socializing and building connections with fellow residents.

At Windsor Manor, we prioritize the health and wellbeing of our residents. We offer specialized diabetic care to ensure that individuals with diabetes receive proper attention and support. Our dedicated staff members are trained to assist with monitoring blood sugar levels, administering medications, and providing personalized care.

Keeping our residents engaged and active is another aspect we value at Windsor Manor. Devotional activities offsite provide opportunities for spiritual growth and engagement in community affairs.

Located in Grand Rapids, our community benefits from its convenient location near various amenities. There are seven cafes nearby where residents can enjoy a cup of coffee or a meal with friends or family members. Two parks nearby offer opportunities for outdoor recreation and enjoyment of nature. With 17 pharmacies located nearby, access to medication is just a short distance away. The proximity of 27 physicians ensures easy access to healthcare professionals when needed.

If residents prefer dining out or trying new cuisines, they can choose from 28 restaurants located close by offering diverse culinary experiences. Transportation options nearby make traveling around the city hassle-free for our residents who wish to explore more of what Grand Rapids has to offer.

We also understand the importance of faith for many individuals, which is why we have nine places of worship located close by, ensuring ease of accessibility for religious services.

For those interested in cultural experiences such as theater shows or performances, there is one theater located conveniently nearby.

Ensuring quick access to medical facilities, three hospitals are within easy reach from our community. This provides peace of mind to our residents and their families, knowing that quality healthcare is readily available if needed.

At Windsor Manor in Grand Rapids, MI, we strive to create a warm and supportive environment for our residents. With a range of care services and amenities at hand, alongside the conveniences of nearby cafes, parks, pharmacies, restaurants, transportation options, places of worship, theaters, and hospitals; our community is an ideal choice for individuals seeking a comfortable and enriching assisted living experience.

Nearby Places of Interest

This area of Grand Rapids, Michigan boasts a variety of amenities that cater to those seeking senior living options. With several physicians and healthcare facilities in close proximity, such as Emergency Care Specialists and True Women's Health, residents can easily access medical care. Additionally, there are numerous restaurants nearby including Cantina Mexican Restaurant and Olive Garden for convenient dining options. Places of worship like Church of the Servant provide spiritual support, while cafes like Starbucks offer social gathering spots. For entertainment, Phoenix Theaters is just a short distance away. Pharmacies like CVS and Walgreens are readily available for medication needs, and transportation options include the Gerald R. Ford International Airport for easy travel access. Overall, this area offers a well-rounded community with essential services for seniors looking to settle down in Grand Rapids.

Physicians

  • Emergency Care Specialists (0.2 miles)
  • Oral Surgery Assoc (0.5 miles)
  • True. Women's Health (0.5 miles)
  • Grand Health Partners (0.6 miles)
  • Vein Solutions (0.7 miles)
  • Dermatology Associates of West Michigan (0.7 miles)
  • Adolescent and Family Behavioral Health Services (0.9 miles)

Restaurants

  • Cantina Mexican Restaurant (0.4 miles)
  • Cooper’s Hawk Winery & Restaurant (0.5 miles)
  • Olive Garden (0.5 miles)
  • Fuji Buffet & Grill (0.6 miles)
  • Osaka (1 miles)
  • Uccello's Ristorante, Pizzeria & Sports Lounge (1 miles)
  • Chick-Fil-A (1 miles)

Places of Worship

  • Church of the Servant (0.9 miles)
  • Our Daily Bread Ministries (1.9 miles)
  • Christ Church-Pca (2.2 miles)
  • Keystone Community Church (2.6 miles)
  • Cascade Fellowship Christian Reformed Church (3.1 miles)
  • St Robert Of Newminster Parish (3.6 miles)
  • St Mark Lutheran Church (4.3 miles)

Cafes

  • Starbucks (1.1 miles)
  • Starbucks (1.1 miles)
  • Starbucks (1.6 miles)
  • Biggby Coffee (1.8 miles)
  • Panera Bread (1.8 miles)
  • Starbucks (2.2 miles)
  • Real Food Cafe (4.3 miles)

Theaters

  • Phoenix Theaters (1.2 miles)

Pharmacies

  • CVS Pharmacy (1.3 miles)
  • Meijer Pharmacy (1.6 miles)
  • Walgreens (1.9 miles)
  • Forest Hills Foods (2 miles)
  • Mix (2.6 miles)
  • D&W Fresh Market (2.8 miles)
  • Walgreens (3.2 miles)

Transportation

  • Gerald R. Ford International Airport (GRR) (2.9 miles)
  • Avflight (3.2 miles)

Hospitals

  • Spectrum Health Lab (3.4 miles)
  • Blodgett Hospital (3.9 miles)
  • Spectrum Health (4.4 miles)

Parks

  • Chesebro Park (4.1 miles)
  • Frederik Meijer Gardens & Sculpture Park (4.4 miles)

Frequently Asked Questions

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