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Oxford Manor West in Grand Rapids, MI

Oxford Manor West is an assisted living and memory care community in Grand Rapids, MI.

Information last verified:

2457 Forest Hill Avenue Se, Grand Rapids, MI 49546

For more information about senior living options: (866) 208-4318

3.8 from 120 reviews
5 stars
65
4 stars
16
3 stars
9
2 stars
11
1 stars
19

Overall Review of Oxford Manor West

common

Maintenance response is a standout

Residents consistently describe maintenance as fast and responsive when issues come up.

Many residents praise maintenance and say work orders are handled quickly, with repairs completed promptly and staff that shows up when problems occur. A separate set of reviews also mentions maintenance gaps—instances like ignored requests, equipment not working, and delayed follow-through are raised as concerns. Overall, residents’ experiences cluster around timeliness and follow-up, with mixed results depending on the specific issue.

common

Office and leasing staff feel helpful

Leasing and office communication is repeatedly described as friendly and professional.

Several reviews highlight the leasing office team as welcoming and responsive, with answers to questions and help through the application or move-in process. Some residents specifically call out individual staff members for being attentive and taking the time to address concerns. A few reviews contrast that by criticizing other office interactions or call-backs, so the main theme is strong communication from many—though not all—team interactions.

common

Grounds upkeep and outdoor space

Residents frequently mention a well-kept property and pleasant outdoor areas.

Multiple residents describe the grounds and common areas as clean, well maintained, and attractive, including outdoor views and landscaping. Reviews also mention outdoor features like a pond setting and places to spend time outside, which contributes to how residents describe the day-to-day feel of the community. There are also complaints about cleanliness issues and pet-related messes, but the stronger recurring thread is that many residents notice upkeep and appearance.

caveat

Noise and enforcement are concerns

Several residents report ongoing noise problems and limited enforcement.

Some residents say the community is quiet, but others complain about loud music and disturbances that disrupt work-from-home routines. A few reviews also point to enforcement concerns, describing rules like smoking or quiet hours as not consistently followed. Together, the feedback suggests noise control depends heavily on neighbors and follow-through, with clear frustration in the negative reviews.

caveat

Rent feels too high for some

Some reviews say rent is overpriced for the conditions they experienced.

A recurring complaint is that rent is too high, including reviews that call out higher fees or increases over time. Other residents describe rent more positively or as reasonable for what they receive, so the tone is mixed rather than uniform. Where criticism shows up, it’s often tied to dissatisfaction with repairs, maintenance reliability, or unit condition.

How we summarize

We summarize when many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 20 resident community capacity 20 resident community capacity

Types of Care

  • Assisted Living Assisted Living
  • Board and Care Home Board and Care Home
  • Memory Care Memory Care

Amenities

  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Dining room Dining room
  • Fully furnished Fully furnished
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Telephone Telephone
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Kent County International (3 miles away) Kent County International (3 miles away)

Care Services

  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Coordination with health care providers Coordination with health care providers
  • Dementia waiver Dementia waiver
  • Diabetes diet Diabetes diet
  • Hospice waiver Hospice waiver
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Mild cognitive impairment Mild cognitive impairment
  • Special dietary restrictions Special dietary restrictions
  • Specialized memory care programming Specialized memory care programming
  • Transportation arrangement (medical) Transportation arrangement (medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Physicians

  • Emergency Care Specialists (0.2 miles)
  • Oral Surgery Assoc (0.4 miles)
  • True. Women's Health (0.5 miles)
  • Grand Health Partners (0.6 miles)
  • Vein Solutions (0.6 miles)
  • Dermatology Associates of West Michigan (0.7 miles)
  • Adolescent and Family Behavioral Health Services (0.9 miles)

Restaurants

  • Cantina Mexican Restaurant (0.4 miles)
  • Cooper’s Hawk Winery & Restaurant (0.5 miles)
  • Fuji Buffet & Grill (0.6 miles)
  • Olive Garden (0.6 miles)
  • Osaka (1 miles)
  • Uccello's Ristorante, Pizzeria & Sports Lounge (1.1 miles)
  • Chick-Fil-A (1.1 miles)

Places of Worship

  • Church of the Servant (0.9 miles)
  • Our Daily Bread Ministries (1.9 miles)
  • Christ Church-Pca (2.2 miles)
  • Keystone Community Church (2.5 miles)
  • Cascade Fellowship Christian Reformed Church (3.1 miles)
  • St Robert Of Newminster Parish (3.5 miles)
  • Forest Hills Presbyterian Church (4.4 miles)

Cafes

  • Starbucks (1.1 miles)
  • Starbucks (1.1 miles)
  • Starbucks (1.6 miles)
  • Biggby Coffee (1.7 miles)
  • Panera Bread (1.8 miles)
  • Starbucks (2.3 miles)
  • Real Food Cafe (4.3 miles)

Theaters

  • Phoenix Theaters (1.3 miles)

Pharmacies

  • CVS Pharmacy (1.3 miles)
  • Meijer Pharmacy (1.6 miles)
  • Walgreens (1.9 miles)
  • Forest Hills Foods (1.9 miles)
  • Mix (2.5 miles)
  • D&W Fresh Market (2.7 miles)
  • Walgreens (3.1 miles)

Transportation

  • Gerald R. Ford International Airport (GRR) (2.9 miles)
  • Avflight (3.2 miles)

Hospitals

  • Spectrum Health Lab (3.4 miles)
  • Blodgett Hospital (3.9 miles)
  • Spectrum Health (4.4 miles)

Parks

  • Chesebro Park (4.1 miles)
  • Frederik Meijer Gardens & Sculpture Park (4.4 miles)

Frequently Asked Questions

Where is Oxford Manor West?
Does Oxford Manor West provide care for residents with dementia or Alzheimer's disease?

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