7047 Madison Avenue SE, Grand Rapids, MI 49508
For more information about senior living options: (844) 490-3973
Lifestance and Talkistry are great recommendations for therapy. They accept all insurance. The overall service at the campuses is good. Dr. McFarren, the psychiatrist, was absolutely amazing. The outpatient program was nice and offered flexible class options. Group therapy was great and helped participants feel understood. Micah, the group leader, was absolutely amazing. Derrick at the front desk and Ethan were both amazing, and the staff helped make a difficult time feel less burdensome.
The billing practices are opaque and lead to unexpectedly large copays. They allegedly reclassify treatments every month to maximize charges. The patient's son reportedly showed no improvement and worsened over time. A staff member allegedly commented about electroshock therapy, causing fear and paranoia. The patient feels followed and watched by staff and police. Staff allegedly told the patient he was faking to obtain drugs. The admission process and environment are described as traumatizing, with patients feeling silenced and uninformed about their rights. Medications were stopped abruptly and replaced with others to counteract, which was perceived as uncaring and harmful. Gabapentin caused severe drowsiness that contributed to a car crash. A psychiatrist was described as standoffish and interruptive, with little follow-up.There are a range of experiences shared about Pine Rest that paint a picture of a system with some perceived strengths but a lot of troubling issues that leave patients and families frustrated, traumatized, or distrustful. Several reviewers mention alternatives like Lifestance and Talkistry as preferable options for therapy, and note that these alternatives generally accept a wide range of insurance and offer both virtual and in-person visits. Yet despite occasional praise for access and convenience, many accounts converge on a core concern: the financial side and the way care is delivered feel misaligned, leaving people feeling unsettled and unconvinced about the value of the treatment they receive.
A dominant strand in the comments is about billing and financial transparency. Reviewers describe being billed in ways that feel opaque and punitive, with the sense that charges are unpredictable and surpass what their insurance would reasonably cover. Words like "screw you" and "insane copays" recur, along with accusations that the organization reclassifies or reworks treatment plans month to month to maximize what is charged. Some say they were told there was patient assistance, only to still find themselves on the hook for large balances. The sentiment is that money comes first and that, in the process, patients and families feel misled, confused, and repeatedly disappointed.
Care experiences, especially for loved ones with serious mental health needs, are described as deeply problematic in several anecdotes. One reviewer describes their adult son's severe meltdowns and destructive outbursts, reporting that Pine Rest staff allegedly made comments about electroshock therapy and that the son began to feel watched by staff and even the police. The patient reportedly left with a sense of fear and paranoia, including the belief that staff were accusing him of faking symptoms to obtain drugs. The reviewer emphasizes that the son's anxiety and paranoia are genuine and that the treatment approach seems disconnected from his real needs, with the implication that he would benefit more from robust, direct help rather than mere talk therapy.
There are also accounts of personal trauma tied to the process of admission and treatment. One reviewer recounts a self-admission experience that left lasting emotional damage, including feeling silenced and never fully informed about the right to leave, abruptly reduced medications, and a cascade of pharmaceutical changes that caused significant adverse effects. This person linked the rapid tapering off Effexor, the introduction of gabapentin, and the resulting drowsiness to a dangerous incident in which they crashed a truck, underscoring fears that the care environment prioritized medication management over patient safety and autonomy. The recollection emphasizes a sense of coercion and a feeling that the patient's wellbeing was secondary to procedural and financial concerns.
Interactions with clinicians are another frequent focus. A reviewer describes a negative experience with a psychiatrist named Alexandria, who allegedly cut the patient off and steered the conversation toward inpatient recommendations rather than completing a proper evaluation. The complaint centers on a lack of engagement, a reliance on broad or generic treatment recommendations, and a perception that the approach did not meet the patient's stated needs or concerns, including inadequate follow-up planning. The broader takeaway for this reviewer is that Pine Rest appeared more focused on directing patients toward expensive inpatient care than on delivering a careful, individualized assessment.
From a guardian's perspective, a lengthy narrative details both the positive and the painful. The guardian notes that daily interactions with staff were generally good, but there were significant frustrations with specific personnel. A nurse described as rude and angry, and a physician identified as Dr. James Eicher, are singled out in critique. The guardian ties Anthony's case to broader questions about brain injury, possible CTE, and the adequacy of care and discharge planning. The account recounts a discharge without timely communication and a sense of abandonment, leaving the guardian worried about safety and the patient's future. It also raises broader concerns about how the system coordinates with guardians and supports individuals who are independent but vulnerable, suggesting that better communication, transparency, and involvement would be essential.
Amid these negative experiences, there are also positive, more hopeful stories. One reviewer who completed an eight-day outpatient program credits the psychiatrist Dr. McFarren with listening and providing care that felt genuinely supportive, avoiding an immediate jump to addictive medications. The program offerings - group therapy, different classes, and the option to choose activities - are described as beneficial, with specific praise for group leader Micah, who helped participants feel understood and connected with peers who shared similar struggles. Another reviewer highlights Derrick at the front desk and Ethan as standout staff members who helped make a difficult period more bearable. While praising the overall structure and variety within the outpatient program, this reviewer notes a caveat: one instructor, Rachel, lacked engagement in her group sessions, which led to some reluctance among participants to attend those classes. The call for more transparency about instructors' identities suggests a desire for greater preparation and consistency in the classes.
Taken together, these accounts reveal a service landscape characterized by inconsistent experiences across campuses and programs. Some patients and guardians feel anchored by compassionate clinicians, accessible care, and meaningful peer connection, while others feel overwhelmed by confusing billing practices, intrusive or coercive encounters, and dismissive or inattentive staff. The recurring themes point to structural issues - particularly around billing transparency, informed consent, and collaborative communication with families and guardians - that color the overall impression of Pine Rest for many who seek care. For those considering options, discussions about insurance coverage, out-of-pocket costs, and specific clinicians and programs may be as important as the clinical recommendations themselves, and some reviewers clearly believe it's worthwhile to explore alternatives like Lifestance or Talkistry for a different experience in therapy and psychiatric care.
12 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Kent County International (7 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Pine Rest Westwood in Grand Rapids, MI is an exceptional assisted living community providing a comfortable and supportive environment for seniors. Our community offers a range of amenities to enhance the quality of life for our residents.
Our dining room ensures that residents can enjoy delicious and nutritious meals without the hassle of cooking. The community is fully furnished, providing a cozy and ready-to-live-in space for residents. Our beautiful garden and outdoor space offer opportunities for relaxation and enjoying the fresh air.
Housekeeping services are provided to maintain a clean and tidy living environment. Move-in coordination is available to assist new residents with a smooth transition into their new home. Residents can stay connected with family and friends through telephone and Wi-Fi/high-speed internet access.
Our caring staff is dedicated to assisting residents with their daily living activities, such as bathing, dressing, and transfers. We also coordinate with health care providers to ensure comprehensive care for our residents. Special dietary restrictions, including diabetes diets, are accommodated during meal preparation and service.
Transportation arrangements are available for medical appointments, allowing residents to easily access necessary healthcare services. Additionally, there are numerous nearby amenities for convenience and entertainment including cafes, pharmacies, physicians, restaurants, places of worship, and hospitals.
At Pine Rest Westwood, we strive to create a vibrant community where residents can engage in scheduled daily activities that promote socialization and enjoyment. With our range of amenities and care services, we provide a nurturing environment that supports the well-being of our residents.
Pine Rest Westwood is located at 7047 Madison Avenue SE, Grand Rapids, MI 49508 in Kent County, Michigan
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