Maxim Healthcare

Pros

• Reviewers praise Maxim for quickly securing coverage and maintaining excellent communication.
• Nursing supervisors are highly responsive, and issues are addressed promptly.
• Clients are very happy with Maxim and often consider it their sole home-care provider.
• Maxim diligently handles cases and often delivers above expectations.
• The staff and caregivers are described as professional, responsive, and knowledgeable.
• Mor Koster is highlighted as the shining star of the front-line staff.
• The nurses Maxim provides are exceptional and knowledgeable.
• Clients report excellent care and say Maxim treats their loved ones like family.
• Maxim is highly recommended for home care services.
• Maxim is described as caring and honest, providing supportive nurses for families with special needs.
• Office staff are lovely and go above and beyond to match patients with nurses and provide thorough training as needed.
• The organization is supportive of its employees, offering flexibility and a good work-life balance.
• Many reviewers say Maxim is a great place to work with friendly, compassionate staff.

Cons

• A reviewer warned that Maxim is not a good place to work and suggested others should not work there, claiming the company does not care about its employees.
• A reviewer reported not being paid yet and being switched to PRN without notification, and advised others to consider QCI instead.
• A reviewer labeled Maxim as the worst place to work, asserting that the company does not care about employees or the people they hire to care for clients.
• A reviewer described the extensive paperwork (paper charting) as the biggest downfall of the role.

Review

Across years of working with Maxim, families repeatedly describe a care experience that goes beyond routine home health services. The overarching impression is one of warmth, reliability, and a deeply patient-centered approach. Many families note that the nurses feel like part of the family, creating bonds that make daily life more manageable and the overall journey with a medically complex child much more hopeful. While no agency is perfect for every person or every situation, the common thread here is that Maxim's nurses and staff consistently show up with compassion, professionalism, and a strong commitment to communication, which families say makes all the difference.

When a case is taken on, families frequently report that Maxim "bends over backward" to get things set up promptly and correctly. They describe Maxim as diligent about onboarding, with responses and support from nursing supervisors being fast and thorough. The result is a sense that the agency can be trusted to handle the logistics and to keep care moving forward even when the path is uncertain. Several reviews emphasize that Maxim delivers above expectations in terms of coverage and responsiveness, and that the office team's communication is a standout strength that helps families feel supported during challenging times.

Pediatric care stories are a cornerstone of the praise for Maxim. Families with children who have complex needs - such as tracheostomies or ventilator dependence - credit Maxim with finding caring, honest, and highly capable nurses. One parent notes that after nearly a year with Maxim, the team remains incredibly caring and helpful even through difficult periods. Specific nurses are repeatedly highlighted for their impact: Patty, for example, is described as absolutely amazing and essential to the child's daily care. Across the board, reviewers emphasize that Maxim takes care to ensure nurses are well trained and prepared before working independently in the home, which translates into safer, more confident care for children.

Within the organization, certain staff members stand out as especially influential in delivering quality service. Mor Koster is singled out as a "shining star" on the front lines, handling questions efficiently and consistently finding answers when needed. Reviewers note that the nurses provided by Maxim are exceptional and knowledgeable, reinforcing the sense that the agency prioritizes high standards and ongoing training. This combination of capable frontline staff and reliable back-end support underpins the strong trust families place in Maxim.

Long-standing relationships also figure prominently in the feedback. Some families describe PD Nursing relationships that span years, with nurses becoming an integral part of the family routine. The sense of continuity - nurses who know the patient and family well, combined with a team that stays coordinated - contributes to a feeling of stability and safety for children who require constant, attentive care. The experience of working with Maxim's team is characterized as deeply positive, with families expressing gratitude for the depth of care their children receive and for the staff's genuine investment in their well-being.

Beyond the care itself, several reviews celebrate the broader culture of Maxim. Families and employees alike describe an office environment that is friendly, supportive, and collaborative. The company's ability to match patients with compatible nurses, provide thorough training when needed, and maintain clear lines of communication are frequently cited as strengths. For those who work at Maxim, many speak of flexibility, autonomy, and a sense of belonging; employees describe enjoying the independence of field work while knowing they have a supportive employer backing them up. Some reviewers note the shared sense of community - whether through friendly office interactions or a few staff-wide gestures like coffee outings - as evidence that Maxim values connection with both clients and colleagues.

No organization is immune to criticism, and a small portion of feedback acknowledges issues that can arise. A few reviewers who have worked for Maxim point to negative experiences related to payment delays or abrupt changes in scheduling without proper notification. There are also mentions of confusion between Maxim's Homecare and Maxim Staffing, which some readers say led to misunderstandings. A couple of reviews describe frustration with pay or with experiences that felt less supportive of employees, including a sentiment that the company could do more to acknowledge and address concerns quickly. These voices, while important, are far less common than the overwhelmingly positive experiences shared by families and many staff members.

In sum, the body of feedback paints a portrait of Maxim as a care partner that families trust deeply. The consistent themes are compassionate, highly capable nurses; strong, responsive office support; careful training and preparation for home care duties; and a workplace culture that values flexibility, independence, and genuine care for both patients and staff. For families navigating complex pediatric health needs, Maxim often represents more than a service provider - it's a dependable team that helps keep life at home possible, with children thriving and parents feeling supported every step of the way.

This part of Kentwood, Michigan offers a diverse range of amenities within close proximity, making it a convenient and accessible area for senior living. With a variety of restaurants ranging from Italian to Mexican cuisine, as well as familiar chains like Chick-Fil-A and McDonald's, residents have plenty of dining options to choose from. Additionally, there are several physicians' offices nearby, providing easy access to healthcare services. For those who enjoy coffee or tea, there are multiple cafes in the area including Starbucks and Biggby Coffee. The neighborhood also boasts a theater for entertainment and several places of worship for spiritual support. In terms of healthcare, there are pharmacies, emergency response training centers, and hospitals within a few miles' radius. For outdoor recreation, residents can visit Chesebro Park or Frederik Meijer Gardens & Sculpture Park. Transportation is also convenient with the Gerald R. Ford International Airport and Avflight located nearby. Overall, this part of Kentwood offers a well-rounded lifestyle with easy access to key amenities for seniors looking to settle in the area.

Restaurants

• Uccello's Ristorante, Pizzeria & Sports Lounge (0 miles)
• Fire Fox (0.1 miles)
• Chick-Fil-A (0.1 miles)
• Olive Garden (0.6 miles)
• Taco Bell (0.7 miles)
• McDonald's (0.7 miles)
• Cantina Mexican Restaurant (0.8 miles)

Physicians

• Keil Lasik Vision Center (0.1 miles)
• Dr. Philip Hunt (0.2 miles)
• Adolescent and Family Behavioral Health Services (0.3 miles)
• Emergency Care Specialists (0.9 miles)
• Dermatology Associates of West Michigan (1 miles)
• True. Women's Health (1 miles)
• Grand Health Partners (1 miles)

Cafes

• Starbucks (0.1 miles)
• Starbucks (1.4 miles)
• Starbucks (2.1 miles)
• Starbucks (2.6 miles)
• Biggby Coffee (2.8 miles)
• Panera Bread (2.8 miles)
• Real Food Cafe (3.2 miles)

Theaters

• Phoenix Theaters (0.2 miles)

Places of Worship

• Church of the Servant (1.1 miles)
• Christ Church-Pca (1.1 miles)
• Our Daily Bread Ministries (2.9 miles)
• Keystone Community Church (3.3 miles)
• St Mark Lutheran Church (3.6 miles)
• Temple Emanuel (4 miles)
• Madison Square Christian Reformed Church (4.1 miles)

Pharmacies

• CVS Pharmacy (2.2 miles)
• Walgreens (2.3 miles)
• Walgreens (2.4 miles)
• Walgreens (2.5 miles)
• Forest Hills Foods (2.6 miles)
• Meijer Pharmacy (2.6 miles)
• Emergency Response Training (2.7 miles)

Hospitals

• Spectrum Health Lab (2.7 miles)
• Blodgett Hospital (3.3 miles)
• Spectrum Health (4.3 miles)

Parks

• Chesebro Park (3.1 miles)
• Frederik Meijer Gardens & Sculpture Park (4.5 miles)

Transportation

• Gerald R. Ford International Airport (GRR) (3.5 miles)
• Avflight (4 miles)