604 Jefferson Avenue SE, Grand Rapids, MI 49503
For more information about senior living options: (844) 490-3973
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The team is described as kind, caring, and experienced, always there when needed, with 24/7 support. They provided comfort, dignity, and compassionate end-of-life care for loved ones. A holistic approach including wellness, music therapy, spiritual care, social work, and pet therapy enriched the experience. Staff consistently went above and beyond to support families and ensure smooth, respectful care. Families felt emotionally supported and guided through difficult times by the care team. They helped loved ones stay comfortable and at peace, whether at home or in a facility. The professionals are repeatedly praised for their empathy, responsiveness, and professionalism.
They describe it as "one of the worst places" and say the staff didn't care for their loved one, including leaving their sister on the floor after she passed away. They report that nurses promised supplies for their dad but none were delivered for over a week, with at least one nurse arriving two hours late. They recount an end-of-life care moment showing a lack of competency and compassion, including a nurse who loudly announced that the patient was dying in front of the family. They describe a slow, unhelpful nurse hotline experience, with a long wait for a call-back and miscommunication about an ETA. They note constant turnover of staff, with multiple nurses not seen despite promises of an aide and ongoing support. They state they would not recommend Emmanuel Hospice. They say the experience left them traumatized beyond words.These testimonials paint a picture of Emmanuel Hospice as a service that many families found to be deeply life-affirming during the hardest months of caregiving and loss, while also revealing a few troubling experiences that left others feeling betrayed or traumatized. Taken together, they describe a care philosophy rooted in compassion, hands-on support, and a willingness to go the extra mile for both patients and their loved ones. In many accounts, the presence of a stable, attentive team made an enormous difference, especially when time felt fragmented by illness, fear, and grief.
Several reviewers highlight a team-based approach that felt like it arrived exactly when needed and stayed with families through the most intimate moments. The care often began with home visits from nurses' aides like Airana, who performed routine tasks with a smile and a sense of dignity. Spiritual care from Andrea, who offered scripture, prayers, and a remarkable singing voice, is described as a meaningful balm during difficult conversations and rituals. Massage therapy from Joan helped ease physical soreness for patients who were bed-ridden, while Debbie and Tammy, the nurses, kept the logistics and care routines orderly and in step with the evolving needs of their loved ones. Social work support from Karl is repeatedly cited as instrumental in ensuring things ran smoothly, providing a steady point of contact and helping families navigate the emotional terrain of end-of-life care.
The breadth of Emmanuel's offerings is another common thread. Families frequently mention wellness activities that ordinary hospital routines might miss: celebrating a patient's birthday in the living room, music therapy with songs that held personal significance, and pet therapy that lifted spirits even in the final weeks. The combination of practical care - medication administration, room sanitation, feeding and washing - and emotional and spiritual support created an environment described as both respectful and comforting. One reviewer spoke of "angels taking care of her" during her final time, a sentiment echoed by others who felt their relatives were treated with dignity and kindness at every turn.
Several narratives praise specific staff members who became trusted caregivers to both patient and family. Josh, Taryn, Joan, Joann, and Shannon are singled out for consistently going above and beyond, with a father described as having smiles and jokes for his caregivers, and a family expressing deep appreciation for the emotional resonance of the staff's presence. The sense of a dedicated team - people who listened, shared stories, and offered practical help - was repeatedly cited as the defining strength of Emmanuel Hospice. In these accounts, the team's attentiveness allowed families to feel seen, heard, and supported during a time when everyday decisions carried heavy emotional weight.
Yet the collection is not without its sharp contrasts. A number of reviews convey experiences that fell far short of expectations and left families feeling abandoned at a vulnerable moment. One reviewer characterized Emmanuel as the "best" in general terms, but then described a separate experience in which three nurses claimed to have ordered supplies that never appeared, and a nurse arrived late and provided scant, impersonal care. The most troubling moment came from an on-call nurse who, arriving near a patient's death, stated loudly and without sensitivity that "he is dying," then left after a brief, dismissive look at the patient's toes and fingers. The reviewer felt there was a profound lack of compassion, turning what should have been a time of supportive care into a traumatic memory. These anecdotes underscore how critical timely communication and compassionate presence are within hospice care, especially during the final hours.
Another intensely distressing account centers on an ambulance crew's treatment of a loved one after death, with the patient left on the floor and responders delayed in moving them to a bed. The family's frustration and grief are palpable in the retelling, illustrating how even one moment of perceived neglect can cast a long shadow over an entire experience with hospice services. In these cases, the reviewers emphasize not only the importance of professional competency but also the humane, respectful handling of a person who has just passed away and the family left behind who still needs comfort and clear guidance.
Despite these darker notes, several reviewers recount deeply meaningful support that extended beyond the patient's life. One reader describes how Emmanuel staff were there for the family even before formal enrollment, offering mental and spiritual support that helped them navigate a difficult transition. Another family, whose mother did not initially meet admission criteria, nevertheless experienced consistent, compassionate backing from the team, including help with the painful logistics of moving a loved one from hospital to home and through the death process. For many, these experiences affirmed a belief in hospice as a force for dignity and relief, both for the dying person and for the family members who accompany them on the last leg of the journey.
Across the spectrum of remarks, Emmanuel Hospice appears to be a service capable of extraordinary, transformative care in the right circumstances. Families repeatedly credit the organization with making end-of-life moments feel manageable, reinforcing memory with music, stories, and shared rituals; with ensuring comfort and pain control; and with providing emotional anchors through social work, spiritual care, and practical coordination. At the same time, the critiques illuminate what can go wrong when communication falters, when staff rotations create disconnects, or when a single act or remark undermines a family's trust at a vulnerable time. Taken together, the reviews portray a nuanced portrait of Emmanuel Hospice: a resource of great potential for compassion and dignity, tempered by the critical need for reliable staffing, consistent empathy, and timely, coordinated care.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Kent County International (9 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Welcome to Emmanuel Assisted Living, located in the vibrant city of Grand Rapids, MI. Our community offers a wide range of amenities and care services to ensure the comfort and well-being of our residents.
Our spacious dining room provides a welcoming atmosphere for enjoying delicious meals prepared by our talented staff. Each apartment is fully furnished, creating a cozy and home-like environment. Residents can also enjoy spending time outdoors in our beautiful garden or other outdoor spaces.
The housekeeping services provided by our dedicated team ensure that residents can focus on enjoying their lives without worrying about household chores. Move-in coordination is also available to assist new residents with a seamless transition into our community.
We understand the importance of staying connected in today's digital world, which is why we offer telephone and Wi-Fi/high-speed internet access for all residents.
Our compassionate care services are tailored to meet the individual needs of each resident. Assistance with activities of daily living, such as bathing, dressing, and transfers, is provided by our skilled caregivers. Our team also coordinates with healthcare providers to ensure that residents receive the necessary medical attention.
For those with specific dietary needs, we offer diabetes diets and cater to special dietary restrictions. Our staff prepares nutritious meals and provides medication management to promote overall health and well-being.
Transportation arrangement for medical appointments is available, ensuring that residents have convenient access to healthcare professionals. Additionally, transportation to doctors' appointments can be arranged as needed.
Residents can enjoy a variety of social activities through our scheduled daily activities program. We aim to provide opportunities for engagement and enjoyment within a supportive community setting.
Emmanuel Assisted Living is conveniently located near numerous amenities in Grand Rapids. With 5 cafes, 6 parks, 19 pharmacies, 22 physicians, 34 restaurants, 1 transportation option nearby, 3 places of worship nearby, 3 theaters nearby and 7 hospitals nearby; there are plenty of options for dining out or exploring the local area.
At Emmanuel Assisted Living, we strive to create a nurturing and comfortable environment where residents can thrive. Experience the warmth and care that our community offers, and join us in making lasting memories in Grand Rapids, MI.
This area of Grand Rapids, Michigan is a bustling and vibrant community with easy access to top-rated healthcare facilities such as St Marys Hospital, Trinity Health Birth Center, and the Richard J. Lacks Sr. Cancer Center. Additionally, there are several reputable physicians and specialists located within close proximity. When it comes to dining options, there is a variety of cafes and restaurants offering delicious cuisine ranging from casual to fine dining experiences. The area also boasts several theaters for entertainment and places of worship for spiritual fulfillment. Residents can enjoy outdoor activities at nearby parks like Chesebro Park and Riverside Park or take a leisurely stroll through the beautiful Frederik Meijer Gardens & Sculpture Park. With convenient access to pharmacies and transportation services, this area provides a well-rounded living environment suitable for seniors looking for a dynamic and engaging community in which to reside.
Emmanuel is located at 604 Jefferson Avenue SE, Grand Rapids, MI 49503 in Kent County, Michigan
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Assisted living facilities provide support for older adults needing help with daily activities without extensive medical care, but their costs can be high and vary by location and services offered. Families often seek various funding options and financial strategies to manage these expenses effectively while considering future needs and potential price increases.
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Assisted living facilities offer crucial support for older adults needing help with daily activities but come with varying and significant costs, which can be financed through personal savings, government assistance programs, long-term care insurance, and home equity options. Professional guidance from experts can aid families in navigating these financial complexities to establish a sustainable budgeting approach for assisted living services.
