20805 14 Mile Road, Beverly Hills, MI 48025
For more information about senior living options: (844) 490-3973
Mission Pointe has kind, attentive nursing staff. The new Nursing Home Administrator at Mission Pointe has made positive changes. Cambridge South is an absolutely wonderful building that takes wonderful care of its patients. Cambridge South welcomes families with open arms and reassures them they will be well cared for. The Cambridge South staff are attentive and understanding of patients' needs. The Cambridge South facility is clean and the staff are helpful and professional. The therapy and nursing teams at Mission Point provide top-notch service and support. Residents and families consistently note the welcoming, caring atmosphere at Cambridge South.
The customer service is absolutely terrible, and the staff, especially the phone receptionist, lack basic courtesy. They have very bad service and unprofessional staff; residents aren't fed properly and belongings are reportedly stolen. The administration's takeover has led to neglect and deteriorating care for residents. The facility should be shut down due to neglect, mismanagement, and failure to provide timely medications or transfers. Patients wait hours for pain medications and assistance, and rooms are overcrowded. Cambridge South staff are described as completely incompetent and unprofessional, and the facility should be closed. The staff are overworked, underpaid, and rude to patients, contributing to poor care. There are allegations of unsafe conditions, including possible staff drug use and inadequate monitoring. The environment is poorly maintained (rooms too hot, TV not working) and cleanliness is lacking.This Beverly Hills Residential Center is best suited for families that are prepared to lead a relentless, hands-on advocacy program. The reviews collectively signal a facility where dependable daily care and respectful communication cannot be taken for granted, even for residents with modest needs. For anyone expecting a stable, smoothly run environment with consistently timely medication, clean rooms, and reliable staff presence, this center presents too many volatility points. The facility rewards vigilance more than complacency, and outcomes hinge on persistent family oversight rather than on intrinsic facility reliability.
Alternatives should be strongly considered for families prioritizing steady, proactive care. Several reviewers contrast this center with higher-performing peers in the region, highlighting facilities that maintain predictable medication administration, cleaner environments, and more responsive staff. Where possible, families ought to compare staffing stability, administrator engagement, and resident-turnover rates side by side. The takeaway is clear: if ease of access, dependable care delivery, and a consistently courteous experience matter, this center is unlikely to meet those baseline expectations without active family involvement.
Pros cited in a minority of reviews center on moments of improved leadership and specific staff kindness, plus some periods of clean facilities and functional activities. In instances where management has demonstrated engagement, residents have reportedly benefited from attentive nursing attention and a sense that administration is more present on the floor. There are mentions of rehabilitation services and constructive programming that can add value when consistently delivered. However, these positives appear episodic rather than systemic, making them unreliable anchors for a decision without reservations.
The dominant cons, by contrast, are loud and sustained. Families recount harrowing lapses in basic care: caregivers who are difficult to reach, medication delays that leave residents in discomfort, and even refusals or failures to transfer to hospitals when transfer was warranted. Several accounts describe residents left in soiled conditions, rooms overcrowded, and hygiene neglected. In the most troubling reports, there are accusations of theft, under-staffing, and miscommunications that culminate in emergency responses. The pattern across reviews is not an occasional misstep but a culture of inconsistency that undermines safety and dignity.
How the limited pros stack up against the main cons is telling. The few glowing notes about administration and care teams do not erase repeated, high-risk failures that threaten well-being on a daily basis. Cleanliness and programmed activities cannot compensate for medication mismanagement, delays in essential care, or the perception that residents are not consistently protected from harm. In practical terms, this facility stabilizes only for residents who are extraordinarily resilient or for families willing to deploy continuous hands-on supervision to catch problems early and escalate immediately.
For families moving forward, a concrete due-diligence playbook is advised. Request recent staffing ratios, turnover rates, and the exact on-site nursing coverage patterns by shift. Seek a formal care plan with defined medication administration times, pain management protocols, and escalation steps that require direct, timely physician or hospital transfer when needed. Schedule multiple, unannounced tours, observe bedside routines, and speak with residents and families privately to gauge consistency over time. Have a clear exit or transfer strategy in place before admission, and compare with nearby facilities that have stronger, verifiable records of consistent, compassionate care. In the end, this center demands vigilance more than trust, and for many families the safer choice will be to pursue alternatives with proven, steadier performance.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Detroit Metropolitan-Wayne County (23 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Beverly Hills Residential Center in Beverly Hills, MI is a vibrant and comfortable assisted living community that offers a wide range of amenities and care services for its residents. Each residence comes fully furnished, creating an inviting and cozy atmosphere. The community features a beautiful garden and outdoor space for residents to enjoy the fresh air and scenic views.
Residents can take advantage of the convenient housekeeping services provided by the caring staff, allowing them to focus on enjoying their time at the center. Move-in coordination is also available to make the transition as smooth as possible.
To ensure that residents stay connected with family and friends, telephone and Wi-Fi/high-speed internet services are provided throughout the community.
When it comes to care services, the dedicated staff provides assistance with activities of daily living such as bathing, dressing, and transfers. They also coordinate with health care providers to ensure that residents receive comprehensive care. For individuals with specific dietary needs, such as those who require a diabetes diet or have special dietary restrictions, the dining room offers meals prepared accordingly.
Transportation arrangement is available for medical appointments, ensuring that residents can easily access necessary healthcare services. In addition, there are plenty of nearby amenities to explore, including 8 cafes, 2 parks, 14 pharmacies, 6 physicians' offices, 15 restaurants, and a place of worship within close proximity to the community.
To keep residents engaged and entertained throughout their stay at Beverly Hills Residential Center, there are scheduled daily activities designed to cater to different interests. Whether it's socializing with other residents or participating in stimulating hobbies or events, there is always something enjoyable happening within this thriving assisted living community.
Beverly Hills Residential Center is located at 20805 14 Mile Road, Beverly Hills, MI 48025 in Oakland County, Michigan
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