20805 14 Mile Road, Beverly Hills, MI 48025
For more information about senior living options: (844) 490-3973
Mission Pointe has kind, attentive nursing staff. The wonderful new Nursing Home Administrator has made some positive changes. Staff is well trained. The building is clean. The food is good. My brother is happy as a patient residing there. They offer fun games, craft times, movies and occasional entertainment which enriches all those that participate. Great facility to bring your family to. Great staffing and all work as a team. Cambridge South is an absolutely wonderful building; they take wonderful care of all their patients and actually seem to care about their patients and their wants and needs. My auntie loves Cambridge South; she says they do a lot of activities and the RCS are very attentive to her needs. They took great care of my grandmother while she was there. Staff and management always nice and understanding.
The facility's customer service is absolutely terrible, with staff and especially the phone receptionist hanging up after a simple question. The staff are unprofessional and the administration is ineffective; the place is described as needing to shut down. They don't feed residents and belongings (clothing, items) are reportedly stolen. A relative was left to soil himself and was not cleaned regularly or fed properly. A family member's loved one did not receive medication on time, and there were issues with rooming and transportation arrangements that led to calling 911. There were three patients in one room, and a nurse said transportation would not be arranged, prompting emergency actions. A resident was left in bed for hours without assistance, and catheter changes were not performed unless requested; in some cases 911 was involved. Complaints about care led to transfers to other facilities far away. After a takeover by administration, services allegedly declined, prompting relocations and ongoing dissatisfaction. After a relative's death, bills were sent with unclear charges, the room was too hot and the TV didn't work, and the parking lot was too small.What emerges from these accounts is a wide range of experiences at facilities operated under Mission Point (including Mission Pointe) and Cambridge South. Across the board, families and residents paint a picture of care that sometimes feels attentive and compassionate, but in many cases is marred by serious concerns about safety, hygiene, timely care, and professional conduct. The reviews oscillate between praise for well-run teams and grim, anger-filled accusations of neglect, mismanagement, and disrespect. Taken together, they form a complex mosaic rather than a single, uniform story.
Several posts focus on Beverly Hills Mission Point and adjacent operations, where families describe alarmingly poor experiences. One resident or relative recounts being hung up on after a simple question to a phone receptionist, and others complain of unprofessional staff who fail to treat people with basic courtesy. There are pointed accusations that loved ones are not fed adequately, that belongings are stolen, and that the overall atmosphere of the facility lacks the respect and warmth one would expect in a place meant to care for vulnerable people. A particularly stark message calls for the shutdown of the facility, reflecting a sense of betrayal and fear about the quality and safety of care. Within these narratives, the frustration is amplified by specific anecdotes - soiled incontinence care not being addressed promptly, fears about the level of cleanliness, and a sense that the administration has not adequately responded to concerns about patient welfare.
The most troubling accounts describe delays and failures in medical care. Several reviewers recount situations where a patient was not given medications on time, or where staff inappropriately refused to arrange transportation for urgent transfer to a hospital. The frustration culminates in dramatic steps: families report calling emergency services themselves to secure a transfer, and they speak of a nurse being told that a supervisor refused to call transportation. In these stories, the emotional toll is high - families feel ignored, the patient's pain and health needs are sidelined, and the perceived escalation of a routine or urgent medical need becomes a battle to get help. The language used - phrases like "shame on the administration" and "do not send your people here" - underscores the depth of distrust some families have in the facility.
Amid the negative experiences, there are also positive notes, though they are scattered. A few reviews recount favorable encounters with Mission Pointe, praising kind, attentive nursing staff, the presence of a capable administrator, and improvements in the facility's operation after leadership changes. One reviewer says Mission Pointe helped them regain walking ability and became a source of strength, while others commend the nursing home administrator for being actively involved on the floor and for staff training. These testimonials suggest that, at least in some periods or locations, residents feel better supported and more engaged with care teams, and that the culture of the facility can shift positively with leadership and investment in staff development.
The Cambridge South facility repeatedly appears in a more favorable light, with many reviewers highlighting its warmth, cleanliness, and proactive staff. Statements like "Cambridge South is an absolutely wonderful building," "they take wonderful care of all their patients," and "the RCS are very attentive to her needs" indicate a strong sense of trust and satisfaction among families. Families describe employees who are responsive, activities offered for residents, and a general atmosphere of care that aligns with what they hoped to find in a nursing or rehabilitation setting. A number of posts emphasize that staff respond to requests, the building smells clean, and that administration is engaged and supportive. In several narratives, Cambridge South receives credit for the difference it makes in an anxious time for families, turning initial worry into appreciation for the care their loved ones receive.
Even within the Cambridge South transitions, however, some reviewers note trade-offs and areas for improvement. There are mentions of smaller rooms and occasional limitations in meal quality, which remind readers that a "good facility" still has practical constraints. Nevertheless, the positive remarks about staff engagement, cleanliness, and patient-focused activities appear to be more consistent for Cambridge South than for some Mission Point locations. The overall impression is that Cambridge South is capable of delivering compassionate, holistic care that families find reassuring, even as it remains vulnerable to ongoing industry challenges such as staffing levels and resource constraints.
There is also a troubling undercurrent about billing and administrative issues that extend beyond day-to-day care. One reviewer describes a relative's death and then ongoing billing disputes, with repeated requests for clarity about charges that never materialize into clear explanations. Another account criticizes uncomfortable heat in a patient's hospice room and a non-functioning TV, alongside a cramped parking lot with limited space for family visits. These details illuminate how administrative and logistical shortcomings can compound emotional distress for families enduring an already difficult process.
In sum, the collection of reviews presents a spectrum of experiences that reflects both the strengths and weaknesses that families encounter in long-term care environments. Some residents and family members report professional, compassionate care, clean facilities, and responsive administrators who value patient dignity and family involvement. Others recount disturbing lapses in basic care, medication administration, and safety that lead to calls for accountability and, in the strongest terms, calls for shutdowns or major reforms. The common thread is a clear demand for respectful treatment, reliable medical management, transparent communication, and facilities that prioritize patient welfare over administrative expediency. For anyone evaluating these facilities, the varying perspectives underscore the importance of visiting in person, speaking with staff and residents, and scrutinizing how concerns are addressed, as experiences can differ markedly from one location to another.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Detroit Metropolitan-Wayne County (23 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Beverly Hills Residential Center in Beverly Hills, MI is a vibrant and comfortable assisted living community that offers a wide range of amenities and care services for its residents. Each residence comes fully furnished, creating an inviting and cozy atmosphere. The community features a beautiful garden and outdoor space for residents to enjoy the fresh air and scenic views.
Residents can take advantage of the convenient housekeeping services provided by the caring staff, allowing them to focus on enjoying their time at the center. Move-in coordination is also available to make the transition as smooth as possible.
To ensure that residents stay connected with family and friends, telephone and Wi-Fi/high-speed internet services are provided throughout the community.
When it comes to care services, the dedicated staff provides assistance with activities of daily living such as bathing, dressing, and transfers. They also coordinate with health care providers to ensure that residents receive comprehensive care. For individuals with specific dietary needs, such as those who require a diabetes diet or have special dietary restrictions, the dining room offers meals prepared accordingly.
Transportation arrangement is available for medical appointments, ensuring that residents can easily access necessary healthcare services. In addition, there are plenty of nearby amenities to explore, including 8 cafes, 2 parks, 14 pharmacies, 6 physicians' offices, 15 restaurants, and a place of worship within close proximity to the community.
To keep residents engaged and entertained throughout their stay at Beverly Hills Residential Center, there are scheduled daily activities designed to cater to different interests. Whether it's socializing with other residents or participating in stimulating hobbies or events, there is always something enjoyable happening within this thriving assisted living community.
Beverly Hills Residential Center is located at 20805 14 Mile Road, Beverly Hills, MI 48025 in Oakland County, Michigan
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