3701 Worchester, Flint, MI 48503
For more information about senior living options: (844) 490-3973
Serene Gardens is a beautiful facility. The staff truly care about the residents. The aides are friendly and greet residents warmly. The activities director is enthusiastic and a standout. The facility is clean and well maintained. The team is willing to be trained to care for residents with special medical needs. The food is amazing and smells wonderful. Housekeeping keeps the facility clean and smelling great.
In seven weeks there, he had only four showers, and after he fell the staff did not call his emergency contact or an ambulance. The doors to residents' rooms were often propped open and did not lock, allowing unauthorized entry all night. His room flooded, and staff did not clean it up for hours. The staff were rude to family members and unwilling to address concerns. A mother-in-law missed her morning medications due to neglect. The call pendant was provided only on the day of discharge, and no one called the daughter, doctor, or an ambulance after a fall. The food was bad and not aligned with dietary restrictions, with frequent high-sodium processed items. The rooms smelled like a sewer. There were not enough staff; caregivers were overworked and underpaid, limiting care. Care declined after leadership change, with poor follow-up and no incident reporting.Serene Gardens of Grand Blanc is described by a number of visitors and family members as a place with real heart and kind, caring staff, but one whose overall quality of care seems seriously affected by staffing shortages, leadership changes, and inconsistent follow-through on safety and medical needs. Across the reviews, the facility consistently earns praise for the warmth of the people who work there - the aides who greet residents by name, the activities team that brings energy and engagement, and particular leaders or staff members who stand out as bright spots. Yet this same collection of reviews paints a troubling contrast: moments of exceptional compassion and support are repeatedly followed by lapses in basic safety, proper communication, and reliable care.
Several accounts center on alarming safety and emergency response concerns. One reviewer recounts a distressing sequence in which a resident went five hours after a fall without a call to the emergency contact or an ambulance, and a medical alert pendant was only issued on the last day of the stay. The reviewer notes that this culminated in a hospitalization in the ICU for several days, with the drastic implication that timely intervention might have saved a life. Another account recalls a time when a resident's room flooded, and cleanup was still pending hours after the incident, raising questions about housekeeping and responsiveness during emergencies. Complaints about doors being propped open or not locking properly, and the ease with which an unsecured entry can be accessed on a Saturday evening when staffing is low, further contribute to a perception of safety vulnerabilities that worry families.
The experience of family members is also colored by interactions with management and supervisors. One reviewer describes a confrontation with a supervisor who was described as rude and unwilling to address a serious complaint about a mother-in-law's care, leading to an explicit decision to move the relative elsewhere. This sentiment echoes another thread in which leadership changes are linked to a perceived decline in the quality of care, particularly in memory care. A parent or relative who asks for written incident reports, follow-up on concerns, or timely communication regarding incidents notes weeks of silence after requesting formal documentation, with a sense that leadership engagement and accountability have diminished since Bri's days in Grand Blanc.
Food and dietary management emerge as a mixed bag in the reviews. Several residents complain about poor food quality, limited meal variety, and the feeling that dietary restrictions or doctor's orders were not consistently followed, including repeated servings of high-sodium or otherwise unsuitable items. One reviewer, speaking from personal experience, cites bacon, lunch meat, hot dogs, and other processed items that conflict with a low-sodium diet for an elderly population. Yet other reviewers counter with distinctly positive notes about meals and kitchen service, praising aromas and the care of the culinary team in some shifts, as well as the overall clean, hotel-like appearance of the facility. This divergence underscores the inconsistent experience across different days, kitchens, or staff shifts, and it leaves prospective residents with a mixed expectation about what their diet may look like day to day.
The staffing situation is a recurring theme that threads through nearly every critique. Reviewers repeatedly describe a facility that feels understaffed, with caregivers described as overworked and underpaid. The consequence, according to these accounts, is a gap between the care residents need and what is actually delivered, especially for those who require more hands-on or one-on-one assistance. In some reviews, the housekeeping and activity teams are singled out for their positive energy and engagement, with activities director Heather highlighted as a standout. Breona and Heidi are also repeatedly mentioned in glowing terms for their care of staff and residents. However, even when staff are kind and well-intentioned, the sheer volume of residents or the frequency of calls for help often leaves families wondering whether needs are being fully met.
Several pieces of testimony emphasize that Serene Gardens could be a good fit for more independent residents or those who can advocate for themselves and/or have family members readily available to assist. For residents who require consistent or complex support, reviewers warn that the staffing realities may necessitate more family involvement than families expect to provide, or that the facility may not be able to guarantee the level of attention required. The sentiment is not one of outright dismissal but rather a cautious note that the best experience depends heavily on individual circumstances, including the resident's level of independence and the family's ability to stay engaged with care plans and daily routines.
On the positive side, many reviewers celebrate a genuine sense of community and warmth inside Serene Gardens. The staff's generosity, patience, and attentiveness - especially from the activities team and certain direct-care staff - are repeatedly highlighted as the facility's strongest assets. Several accounts describe a home-like atmosphere with a strong sense of community among residents and staff. Families and former residents also speak to the facility's cleanliness, the pleasant surroundings, and the effort invested by care teams to create meaningful days through crafts, book clubs, music, and other activities. In particular, several reviewers single out Heather, the activities director, for her enthusiasm and ability to energize residents and staff alike, describing her as a bright beacon in the building. Other staff, including those who have worked as CNAs for many years, express genuine affection for the residents and a deep sense of pride in the relationships they build here.
Another strand of testimony centers on the facility's willingness to accommodate complex medical needs. One review highlights the staff's readiness to be trained to manage a resident with a specific device (an LVAD), underscoring that with proper training the team can adapt to specialized care requirements. In such stories, the facility is portrayed as capable of delivering highly attentive and personalized care when the staff have the time, training, and leadership support to focus on individual residents. This sense of capability and dedication reinforces why many families still see Serene Gardens as a viable option, particularly when the resident's needs align with the strengths of the caregiving team.
In sum, Serene Gardens of Grand Blanc appears to be a place of dual realities. On one hand, it is described as a facility with a unique warmth, compassionate caregivers, and a lively array of activities that can truly enrich a resident's day. On the other hand, a persistent thread of concerns - understaffing, inconsistent safety measures, delayed communications, and questions about dietary adherence and responsiveness - casts a shadow over the overall reliability of care, especially for residents who require vigilant monitoring and rapid intervention. The stories suggest that high-quality care is possible within this community, but that realizing it consistently depends on strong leadership, adequate staffing, and rigorous adherence to safety and care protocols. Families considering Serene Gardens should weigh these factors carefully, visit at different times, meet the staff and leadership, and assess whether the resident's needs align with the facility's current capabilities and the level of oversight they can expect to receive.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Bishop (6 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Valley Assisted Care in Flint, MI is a board and care home that provides a comfortable and supportive living environment for individuals in need of assistance with their daily activities. The community offers various amenities to ensure the well-being and convenience of its residents.
Residents can enjoy their meals in the dining room, which provides nutritious and delicious options to cater to special dietary restrictions. The fully furnished accommodations provide a cozy and homelike atmosphere for residents. Outdoor enthusiasts can take advantage of the garden and outdoor spaces to relax and enjoy nature.
Valley Assisted Care also offers housekeeping services to ensure a clean and tidy living space for residents. Move-in coordination is provided to make the transition into the community as seamless as possible. Additionally, residents have access to telephone services and Wi-Fi/high-speed internet, allowing them to stay connected with their loved ones.
The community provides a range of care services tailored to meet individual needs. This includes assistance with various activities of daily living such as bathing, dressing, and transfers. Residents are also supported through coordination with healthcare providers, medication management, diabetes diet supervision, meal preparation, and
service.
Transportation arrangement for medical appointments is available for added convenience. Daily activities are scheduled to keep residents engaged and entertained throughout their stay.
Valley Assisted Care benefits from its location in Flint, MI, offering easy access to nearby amenities such as cafes, parks, pharmacies, physicians' offices, restaurants,
transportation options,
places of worship,
and hospitals. This ensures that residents have convenient access to necessary services while enjoying their time at Valley Assisted Care.
Overall,
Valley Assisted Care provides a comprehensive assisted living community designed for individuals seeking support in their daily lives while enjoying comfort,
convenience,
and engagement within a vibrant community setting.
Valley Assisted Care is located at 3701 Worchester, Flint, MI 48503 in Genesee County, Michigan
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