1610 Crescent, Flint, MI 48503
For more information about senior living options: (844) 490-3973
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New Paths Inc. in Genesee County is a place that inspires strong, often mixed feelings. The bulk of the comments center on two opposing trajectories: for some, it's a lifeline that provides structure, resources, and genuine encouragement for recovery; for others, it's a source of frustration, mistrust, and even harm. Taken together, the reviews sketch a facility that can feel life-changing to some and deeply disappointing to others, depending on who's sharing the experience and when.
On the positive side, many reviewers acknowledge real value in New Paths. They describe it as a great place to begin or restart recovery from addiction, with supportive classes and staff who go "above and beyond." Several accounts highlight friendly, respectful treatment from therapists and counselors, and some note specific staff members who made a meaningful difference, such as therapists who advocate for their clients. Phrases like "the staff is excellent," "very helpful and caring," and "the therapists are the best" recur across multiple voices. A number of reviewers emphasize the opportunity the program provides to learn, grow, and prepare for life beyond treatment, praising the sense of community and the practical steps toward getting back on one's feet. A few even describe it as a reliable place to transition from recovery into the real world, with people who are genuinely invested in helping others move forward.
Even among the positive remarks, there are hints of nuance. Some reviewers mention that they or their loved ones have benefited over time, even if the journey wasn't perfect from the start. There are references to accessibility for families, resources that help with related issues, and the sense that dedicated staff members bring compassion to the job. One reviewer explicitly credits the program with helping their family member stay on track for years, underscoring that, for some people, the combination of support and accountability can translate into meaningful progress.
But the other side of the coin is substantial and cannot be ignored. A sizeable portion of reviewers describe experiences that range from frustrating to alarming. Several paint a picture of rude or arrogant staff, with complaints about unprofessional behavior, harassment, or a simply dismissive attitude toward clients. Some describe New Paths as an "offender" program where the tone and culture feel punitive rather than therapeutic. Accusations of racism and political bias surface in multiple entries, with claims that staff treat people differently based on race and that discriminatory attitudes permeate interactions. The sense that "they don't like doing their job" appears in accounts of denial of services, harsh treatment, or a lack of basic courtesy.
Concerns about privacy, rights, and care are prominent in many negative reviews. Several posts allege HIPAA violations, lack of privacy, and inadequate safeguarding of patient information. There are reports of medication being denied or dispensed inconsistently, and of people not receiving the medications they are entitled to. Complaints about the handling of calories, nutrition, and food practices - along with questions about the nonprofit status of the operation and how donated foods are billed to insurance - add a layer of distrust about the administration and financial practices. In particular, some reviewers challenge whether the facility's nonprofit status aligns with the way resources are managed and charged to clients or their insurers.
Other criticisms touch on logistics and governance. A common thread is that there isn't enough staff to meet demand, leading to delays, neglect, or a sense that the facility is overwhelmed. Several posts describe disorganization, lost items, and inconsistent information about clients' whereabouts or eligibility, sometimes escalating into disputes about whether someone really attended or completed a given step. A recurring jab is the perception that the place is managed more like a courtroom or correctional setting than a therapeutic environment, with some reviewers explicitly noting ownership or influence by judges and attorneys. That perception, whether accurate or not, contributes to a sense that the facility's goals are not purely clinical or rehabilitative but entangled with external power structures.
Despite the breadth of negative remarks, there are still voices that find value in the facility's existence and what it promises to offer. Some reviewers acknowledge that, when functioning well, the program provides important resources, opportunities to learn, and a supportive environment for those who are ready to engage. They emphasize the potential for accountability, structure, and community that can be essential to recovery. A few even describe moments of genuine progress, gratitude toward staff, and a belief that the place has saved or redirected lives. In these accounts, the care is there, the intention is evident, and the impact can be real - if the conditions are right and the system operates as hoped.
Taken as a whole, the collection of opinions paints a facility that is deeply polarized. For some, New Paths represents a meaningful path to sobriety, personal growth, and a better future, reinforced by caring professionals and practical programs. For others, it feels mismanaged, judgmental, and legally or ethically questionable, with serious concerns about privacy, access to care, and the treatment environment. The truth seems to lie somewhere in between: the program can be a genuine lifeline for some participants, but it also carries risks and disappointments that stem from staffing, leadership, and the broader organizational framework. Prospective clients and their families might benefit from approaching New Paths with clear questions about staff qualifications, patient rights, privacy protections, program structure, and how the nonprofit model translates into service delivery and accountability.
If you're considering involvement with New Paths, you may want to engage in a thorough, two-way check-in: ask about current staffing levels and turnover, request details on how patient medications are managed, clarify privacy safeguards and HIPAA compliance, and seek out recent feedback from current clients or families who have experiences similar to yours. Visiting the facility, speaking with multiple staff members, and requesting a tour or an intake briefing can help you assess whether the environment aligns with your expectations for support, dignity, and effective care. In the end, the decision to engage with New Paths will likely hinge on your particular needs, your experience with the staff at the moment, and your confidence that the program can provide the structure, respect, and resources you require for recovery.
Welcome to our new assisted living community located in Flint, MI. Our facility is designed to provide a comfortable and supportive environment for seniors who require assistance with daily activities.
Our community offers a wide range of amenities to enhance the quality of life for our residents. We have a spacious dining room where delicious meals are served, ensuring that each resident's dietary needs and restrictions are taken into consideration. The entire facility is fully furnished, creating a home-like atmosphere.
For those who enjoy spending time outdoors, we have a beautiful garden and outdoor space where residents can relax and enjoy nature. Housekeeping services are provided regularly to ensure that the living spaces remain clean and tidy. In addition, we offer move-in coordination services to assist residents in transitioning smoothly to their new home.
To keep our residents connected with their loved ones and the outside world, we provide telephone services as well as Wi-Fi/high-speed internet access throughout the community.
We understand the importance of providing comprehensive care services to meet the individual needs of our residents. Our dedicated staff assists with activities of daily living such as bathing, dressing, and transfers. We also coordinate with health care providers to ensure that each resident's medical needs are met effectively. For those managing diabetes or requiring special dietary restrictions, we offer personalized support in meal preparation and service.
Transportation arrangements for medical appointments are made easily accessible for our residents' convenience. Moreover, scheduled daily activities are offered within our community to promote social engagement and enrich the lives of our residents.
Conveniently located near various amenities, our assisted living community provides easy access to cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals.
We strive to create a welcoming environment where seniors can thrive and feel at home in Flint's vibrant community.
New Center is located at 1610 Crescent, Flint, MI 48503 in Genesee County, Michigan
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