Grand 1 is an assisted living community in Farmington Hills, MI.
Information last verified:
28860 Balmoral Way, Farmington Hills, MI 48334
For more information about senior living options: (866) 208-4318
Pricing is a major driver, with many calling it a great deal and others saying it feels overpriced.
A number of reviewers focus on affordability, describing the rates as reasonable, cheap, and good deals. Others push back, saying it is way over priced for the area or not worth the money given condition and upgrades that still feel incomplete.
Cleanliness swings from rooms praised as clean to reports of dirty carpets and unpleasant odors.
Several residents/reviewers say their rooms were clean and cared for, sometimes mentioning good smells and tidy setups. At the same time, multiple reviews describe dirty carpets, mildew-type odors, unclean bedding, and conditions they found unhealthy or unsanitary. A few also raise specific concerns like bedbug infestation, which is a serious outlier compared with the positive cleanliness mentions.
Some reviews describe unsettling safety and health issues, including pest and bed-related problems.
A subset of reviewers describe the area as seedy or scary, and some mention seeing large numbers of people using drugs. There are also health-focused complaints such as bedbug infestation and other unhealthy or unsanitary conditions. Even when other parts of the stay are described as acceptable, these safety and health comments stand out as recurring negative themes.
Staff gets mixed feedback, from helpful and friendly to rude or dismissive.
Many reviewers describe owners or staff as nice, kind, and helpful, including customer service that feels improved with new ownership. Others report the opposite, including rude interactions at the front desk, being called picky when complaining, and mean or confrontational behavior. Taken together, the reviews suggest the service experience depends heavily on the visit.
Wi‑Fi and in-room basics like mini fridges can be unreliable across reviews.
Several reviewers mention in-room essentials such as a microwave, refrigerator or mini fridge, and a TV. Some say Wi‑Fi worked well, but other reviews report no Wi‑Fi in the room or a mini fridge that did not really work. A few also mention missing features or outdated setups as part of why the stay did not meet expectations.
Some reviewers note ownership-driven changes, but many still describe outdated rooms needing renovation.
A few reviews credit new ownership with turning the place around and improving customer service or care. However, there are also repeated concerns about outdated rooms, heat problems in specific rooms, and bedding or room condition that still feels unrefreshed. This combination suggests progress is uneven across experiences.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
6 resident community capacity
Assisted Living
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Detroit Metropolitan-Wayne County (20 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers Coordination with health care providers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments Diabetes diet Special dietary restrictions Community-sponsored activities Scheduled daily activitiesGrand 1 is located at 28860 Balmoral Way, Farmington Hills, MI 48334 in Oakland County, Michigan
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