Information last verified:
27900 Drake Road, Farmington Hills, MI 48331
For more information about senior living options: (844) 490-3973
The staff are friendly and welcoming and provide the extra care residents need. The director Sandy treats residents like family. Residents are cared for, safe, and valued by the staff. The staff are caring, kind, and professional. Brookdale Farmington Hills North is described as the best memory care home with dedicated staff. The facility is fresh, clean, and well maintained. The staff display genuine interest in residents and respect for families, and address needs. The transition to Brookdale is seamless and staff are wonderful and helpful. The infection control practices are solid and minimize risk. The atmosphere is homey, the food is delicious, and the activities are terrific.
The reviewer warned that placing a loved one there would be a regret. The facility was accused of charging high prices for subpar services. Staff allegedly misplaced residents' belongings and could not locate them. The management was described as horrible and lazy, with an unresponsive director, and families were urged to avoid moving their loved ones there. There was no clear strategy for helping dementia patients, and showers were poorly handled. The facility was described as understaffed, equating to neglect and danger. Jewelry and clothing were stolen, and staff and management denied the theft. Residents sometimes waited long for help, including a case where a patient waited 30 minutes for assistance.Brookdale Farmington Hills North II is best suited for families seeking a memory-care oriented assisted living that feels genuinely home-like, with staff who form close, ongoing relationships with residents and families. This community works best for seniors who need structured daily routines, meaningful engagement, and hands-on oversight in a setting that emphasizes kindness, regular communication, and a feeling of safety. It is especially fitting for those who value active social programming, individualized care plans, and dietary accommodations, including residents with specific dietary needs such as gluten-free menus. Families prioritizing long-term familiarity with staff and a facility that has demonstrated stability in its leadership and care approach will find the strongest alignment here. The environment tends to reward caregivers who appreciate a warm, personal touch and a familiar, concordant care team over a purely clinical, distance-driven model.
That said, there are clear reasons some families should consider alternatives. The most pressing consideration is cost stability and value, particularly when payers scrutinize every line item. Several reviews flag the potential for higher pricing and inconsistent billing, which can complicate budgeting over time. Another red flag concerns staffing consistency and responsiveness; multiple accounts describe understaffing, delayed responses to calls for help, and a sense that routines can be disrupted when staffing rotates. For families with residents who require near-constant, highly specialized attention or who fear lapses in supervision, these concerns make private home care or other facilities with a more uniform staffing model worth comparing. Additionally, there are strong admonitions from some families about dishonesty or mismanagement, including incidents of belongings going missing and questions about how billing and security are handled. Those weighing alternatives should seek current staffing rosters, policy explanations, and firsthand references to ensure trust in the care partnership.
On the positive side, the core strengths here are tangible and consistent. The staff are repeatedly described as friendly, respectful, and genuinely engaged with residents, with numerous families pointing to specific caregivers who show up with calm, practiced, and patient care. Family members routinely report that the director and managers are reachable, attentive, and hands-on in addressing concerns, and the community is praised for its clean, refreshed, and comfortable atmosphere. The memory-care program is repeatedly cited as a standout, with residents adjusting well, maintaining dignity, and enjoying meaningful participation in activities. The facility’s approach to meals, including accommodating special diets, and the availability of diversified programming, social events, enrichment activities, outings, helps residents feel engaged and valued. In short, for many families the culture, communication, and care philosophy translate into real peace of mind.
Yet the flip side cannot be ignored. Several families recount troubling episodes, missed assistance, stale hygiene, and items going missing, situations that orbit around the themes of understaffing and occasional lapses in supervision. Billing concerns and reported theft raise red flags about transparency and accountability; these memories linger and color the overall assessment, even when many residents thrive under attentive staff. The sentiment is not uniform, but the existence of such divergent experiences is a practical consideration for anyone evaluating this community. Prospective movers should insist on current floor plans, staffing schedules, incident-and-resolution logs, and a transparent, written care agreement that clearly delineates scope of services, expectations, and cost protections.
Overall, the pros, compassionate, long-tenured staff; a warm, home-like atmosphere; strong memory-care capabilities; and robust family communications, strongly offset the main drawbacks for families who prioritize personal connection and daily continuity of care. When families align with a culture that treats residents like family, where caregivers work to slow cognitive and functional decline through tailored activities and nutritional supports, Brookdale Farmington Hills North II can be a clear win. The community’s upgrades and ongoing attention to resident experience bolster confidence that daily life is managed with competence and care, even amid industry-wide staffing pressures. The decision ultimately rests on appetite for financial predictability, tolerance for occasional care-service gaps, and comfort with management’s transparency. For families who can verify stable staffing, obtain solid references, and confirm cost protections, this is a compelling option in the Farmington Hills area.
Actionable next steps include scheduling a direct, in-person tour focused on the memory-care unit, with questions centered on staff-to-resident ratios by shift, response times, and hands-on assistance for activities of daily living. Request a copy of the most recent care plan templates, incident reports, and a detailed, line-item budget that illustrates what is included in the monthly rate and what could incur additional charges. Speak with current residents’ families to gauge consistency in care and communication over several weeks, and ask about experiences with the leadership team, including the director and the sales/concierge staff. If solid answers and verifiable references emerge, Brookdale Farmington Hills North II stands as a practical, well-supported choice for memory care within a thoughtfully designed, family-centric community. If concerns persist or budget is a hard constraint, exploring carefully vetted alternatives, private care options or other facilities with a proven track record in staffing stability and transparent governance, will yield a more predictable care trajectory.
32 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Detroit Metropolitan-Wayne County (20 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Farmington Hills North II is an assisted living community located in Farmington Hills, MI. Our community offers a range of amenities and care services to ensure the comfort and well-being of our residents.
Our apartments are fully furnished and come with cable or satellite TV, Wi-Fi/high-speed internet, and a small library for leisurely reading. Each apartment also has a kitchenette for those who prefer to prepare their own meals, although our restaurant-style dining option is also available for those who enjoy communal dining.
We provide 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Our dedicated staff also manages medication and provides special dietary accommodations including diabetes diets and restrictions to meet individual needs.
Residents can participate in resident-run activities and scheduled daily activities that cater to their interests and preferences. Additionally, there are six cafes, four parks, 16 pharmacies, eight physicians' offices, 18 restaurants, two places of worship, two theaters, and one hospital nearby for convenience.
At Farmington Hills North II, we strive to create a warm and supportive environment where residents can live comfortably while receiving the care they need.
Farmington Hills North II is located at 27900 Drake Road, Farmington Hills, MI 48331 in Oakland County, Michigan
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