Brookdale Farmington Hills North

Pros

• The staff at Brookdale Farmington Hills North is described as genuinely happy and caring, providing loving and compassionate care to residents.
• The facility is noted for its cleanliness and well-maintained environment, with seasonal decorations contributing to its appeal.
• Residents are kept busy with a variety of activities, and many families appreciated the engagement efforts by the activities director.
• The dining area is highlighted as nice, with some residents enjoying the food provided.
• Families expressed gratitude for the communication from staff regarding their loved ones' care and updates on their health.
• Many reviewers found value for money in comparison to other facilities, especially given the quality of care received during their loved ones' stay.
• Positive experiences regarding room sizes and private bathrooms were mentioned, making residents feel comfortable in their living spaces.

Cons

• The overall experience at Brookdale Farmington Hills North deteriorated significantly, dropping from a 4 to between a 1 and a 2 due to staff turnover and management changes.
• Cleanliness became an issue towards the end of a resident's stay, as evidence of neglect was noted—specifically, bloodstains on rugs that were never cleaned.
• The quality of care varied drastically; it started strong but fell to a 1 in the last month, raising concerns that led to legal action.
• There were unexpected charges after a loved one passed away, with no prior communication about additional fees, leading to feelings of mistrust.
• Some staff members were perceived as only doing their job without any extra engagement or compassion for residents.
• Activities for residents sharply declined from engaging and enjoyable experiences to minimal stimulation, such as only watching TV in large groups.
• Although the facility was initially seen as high-value, that perception changed as care quality diminished over time and hidden costs emerged.
• Some caregivers appeared careless regarding residents' clothing, with reports of items going missing or being ruined.

Review

Brookdale Farmington Hills North has garnered a mixed bag of reviews from families and loved ones of residents, reflecting both positive experiences and significant concerns throughout their stay. Initially, many praised the facility for its cleanliness, friendly staff, and variety of activities designed to keep residents engaged. The modern architecture combined with well-maintained indoor courtyards and seasonal decorations contributed to a warm atmosphere that many visitors found appealing. Reviews indicated that staff members were largely seen as caring and invested in their roles, providing compassionate support to the residents during their time there.

One family’s experience began positively, describing the initial care as "very good"—a score of 4 or even 5—for their loved one upon admission. However, they noted a troubling decline in the quality of care over time, which ultimately led them to take legal action due to perceived negligence in the last month of their loved one's life. This sentiment was echoed by other reviewers who expressed disappointment with how care deteriorated toward the end of the resident's stay at Brookdale. The fluctuation in service quality—from exceptional to inadequate—suggests systemic issues within the administration or staffing levels that may have impacted overall resident care.

Cleanliness emerged as another focal point of feedback. Initially regarded as spotless, some reviewers later recounted distressing incidents where stains remained unaddressed for extended periods after mishaps occurred—raising questions about the maintenance routines in place towards the end of certain residents' stays. Families who had been pleased with Brookdale’s standards early on expressed frustration at this decline; frequency and thoroughness of cleaning did not meet expectations when care became critical. Cleanliness is typically a metric by which assisted living facilities are assessed, and several accounts pointed out inconsistencies that might warrant scrutiny.

Food service at Brookdale elicited varied reactions among families who noted that while it was generally acceptable—a score hovering around 3—it often did not cater adequately to individuals with specific dietary needs or conditions such as vision impairment or dementia. One reviewer emphasized needing to assist their loved one during meals due to difficulties presented by cognitive decline—indicating that some staff members may not have been trained well enough in personalized dining assistance for those requiring additional support.

Activity offerings appeared robust initially but waned dramatically over time according to multiple observations. Many described vibrant communal events such as bingo games and dancing opportunities at first, which delighted residents like one family member’s mother who enjoyed winning prizes like socks during these sessions. Yet by the end stages of some residents' lives, entertainment seemed limited; instead of engaging activities led by staff members, evenings turned into passive TV viewing sessions without interaction—a sharp contrast from earlier experiences.

Though several caregivers received high marks for kindness and attentiveness towards residents during interactions—especially among veteran staff—the inconsistency in service left many families feeling disillusioned when less experienced personnel tended toward apathy rather than compassion. Even positive experiences regarding room accommodations and structural features didn’t outweigh frustrations regarding sudden financial charges post-mortem or unexpected lackluster communication from administration regarding costs associated with care changes late in a resident's life.

Ultimately, while Brookdale Farmington Hills North started strong for many families—with notable cleanliness standards as well as professional appearance—the culmination of disparate experiences casts doubt over long-term reliability concerning quality under pressure. Some reviewers found value diminished compared to expectations set at admission; others shared heartfelt gratitude toward dedicated individual staff members despite widespread concerns about management practices affecting overall care quality significantly over time. As reviews suggest an underlying theme intertwined throughout these accounts: regret rests heavy on those seeking assurance amidst promises made—and then broken—in circles meant only for our most vulnerable communities requiring continuous support until life's final chapters are written.

This area of Farmington Hills, Michigan offers a diverse range of amenities within close proximity to each other, making it a convenient and vibrant place for seniors to consider for retirement living. With several parks nearby like Woodland Hills Nature Park and Flanders Park, residents can enjoy the beauty of nature and outdoor activities. There are also several cafes and restaurants such as Tim Hortons, Panera Bread, and The Cheesecake Factory for dining options. Additionally, there are pharmacies like CVS Pharmacy and Walgreens, as well as medical centers such as Beaumont Medical Center and Providence Medical Center in the vicinity for easy access to healthcare services. Places of worship like Brightmoor Christian Church provide spiritual support, while entertainment options like Riviera Cinema and Emagine Novi offer leisure activities. Overall, this part of Farmington Hills provides a well-rounded community with various amenities tailored to senior living needs.

Parks

• Woodland Hills Nature Park (0.8 miles)
• Karner Farm (3.7 miles)
• Flanders Park (3.9 miles)
• Liberty Park Playground (4.6 miles)
• Rotary Park (5.1 miles)
• Clara Miller Park (6.6 miles)
• Wixom Wetlands (7.6 miles)

Cafes

• Tim Hortons (1 miles)
• Starbucks (2.3 miles)
• Starbucks (4.1 miles)
• Panera Bread (4.3 miles)
• Starbucks (4.5 miles)
• Panera Bread (4.8 miles)
• Starbucks (5.6 miles)

Restaurants

• Kerby's Koney Island (1.2 miles)
• 2 Rose's Family Restaurant (2.9 miles)
• McDonald's (3.2 miles)
• The Cheesecake Factory (3.7 miles)
• Sedona Taphouse (3.8 miles)
• Uptown Grill (3.8 miles)
• McDonald's (3.8 miles)

Pharmacies

• CVS Pharmacy (1.2 miles)
• Rite Aid (2 miles)
• Henry Ford Pharmacy - Columbus (2.1 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (3.2 miles)

Physicians

• Michigan Institute For Neurological Disorders (2 miles)
• Millenium Diagnostic Center (2.9 miles)
• Beaumont Medical Center - West Bloomfield (3.2 miles)
• Meadowbrook Medical Center (3.2 miles)
• Providence Medical Center (3.8 miles)
• Beaumont Midwest Internal Medicine Associates (4.3 miles)
• Asthma & Allergic Disease Center (4.4 miles)

Hospitals

• Henry Ford West Bloomfield Hospital (2.7 miles)
• Botsford Hospital (5.3 miles)
• Providence Park Hospital (6.3 miles)
• Trinity Health Wound Care - Livonia Hospital (7.2 miles)

Places of Worship

• Brightmoor Christian Church (2.9 miles)
• Church of the Holy Family (3.6 miles)
• Ward Church (6.3 miles)

Theaters

• Riviera Cinema (4 miles)
• Emagine Novi (4.5 miles)
• Phoenix Theatres Laurel Park Place (5.9 miles)