Excellacare Inc in Farmington, MI

Pros

• Excellacare Skilled Services' physical therapist Jigar S. is praised for superb knowledge, professional skills, compassion, and an encouraging attitude.
• Jigar S. utilized diverse physical therapy treatments that produced real results and helped motivate the patient even when pain and stiffness were at their worst.
• Jigar S. is truly talented and genuinely cares about the welfare of his patients.
• Excellacare is described as an exceptional place to work with friendly and prompt staff.
• The coordinators are respectful and help find clients that work with employees' schedules.
• Excellacare offers tremendous flexibility and a rewarding work environment.
• The staff are dedicated, professional, and the office environment is nice, clean, safe, and healthy.
• Clients and families express satisfaction and gratitude for the care, enabling loved ones to remain independent at home.

Cons

• The reviewer alleges the owner pays employees $25 to post positive Google reviews, calling the practice horrible.
• The reviewer claims the company exhausts caregivers, leading to families complaining about the service.
• The reviewer says former employees post complaints online, suggesting a lack of class and poor judgment.
• The Livonia personnel are described as rude, providing poor service, and neglectful of clients, with laziness and never returning calls.
• The reviewer warns prospective applicants not to apply, recounting nasty emails and name-calling during interviews.
• The reviewer accuses the owner of not paying employees and of firing long-tenured workers for minor issues.
• The reviewer describes the company as being in complete disarray and uses strong negative language.

Review

Excellacare Inc is best suited for families seeking in-home care that keeps an elderly loved one living at home in the Farmington area, with a strong emphasis on flexible scheduling and real-time caregiver support. The community shines for clients who prioritize staying independent and receiving hands-on assistance from a stable, compassionate staff that comes to the home. Reviews consistently highlight responsive office teams, punctual caregivers, and a client-centered approach that makes daily routines possible without a move to an assisted-living setting. For families needing mobility support, routine therapy, and reliable in-home visits, Excellacare presents a credible option with a clear focus on continuity of care in a familiar environment.

Those considering alternatives should note that Excellacare may not be the best fit for every situation. If 24/7 on-site supervision or a formal, on-site memory-care community is essential, a traditional assisted living or dedicated memory-care facility may serve better. Variability between office locations also appears in the feedback, with some offices perceived as more responsive than others. Families seeking a uniform, bankable experience across the entire organization should compare multiple agencies and request consistent references, since positive and negative experiences are not uniformly distributed across Roseville, Livonia, and Farmington operations.

The strongest positives here are the care quality and workforce stability that translate into real, practical benefits for daily living. Caregivers are described as compassionate, punctual, and dedicated, with clients receiving respectful assistance that helps them remain at home. A notable example from the reviews is a patient praising a physical therapist for specialized skill, encouragement, and results, illustrating that Excellacare can deliver skilled therapeutic services as part of home-based care. The combination of attentive caregivers and a responsive office infrastructure helps families feel they are not navigating care logistics alone, which is a meaningful offset to the more unsettling reports about management friction in some locations.

Client stories reinforce the practical value of choosing Excellacare. One family notes their elderly mother remains independently at home with twice-weekly visits from a friendly, reliable caregiver who shows up on time and coordinates well with nurses. Such experiences reflect not only dependable scheduling but also the emotional reassurance that comes from knowing a caregiver truly cares. In-home care that supports independence, reduces caregiver stress on family members, and allows familiar routines to continue is a compelling outcome that this agency appears capable of delivering when the staffing aligns with the client's needs.

On the caveat side, there are clear signals of management and culture variability that families must weigh. Some reviews allege tension around pay practices or internal HR behavior, and at least one account describes a highly negative interview experience. There are also pointed criticisms of specific offices, suggesting that the experience can range from warm, highly responsive service to disorganized or blunt interactions. These mixed signals imply that the quality you get may hinge on which location assigns your case, and on how actively the office communicates and coordinates with the family and client.

In the end, Excellacare presents a practical, strong option for families who want to keep a loved one at home with flexible, reliable in-home care, backed by caregivers who value person-centered support. It is a sound choice when the goal is independence, predictable scheduling, and access to skilled therapy within the home. However, for those requiring constant, uniform service across multiple locations or a more regulated, 24/7 supervisory model, alternatives should be explored in parallel. Before deciding, request a formal start-of-care plan, meet potential caregivers, insist on a clear roster of who will visit, and seek direct references from current clients to confirm that the chosen location consistently meets expectations.

Farmington, Michigan offers a convenient and accessible location for seniors looking to settle in a vibrant community. With a variety of pharmacies, physicians, and hospitals within close proximity, residents can easily access essential healthcare services. Additionally, the presence of parks and cafes provides opportunities for leisurely activities and socializing with friends and neighbors. The diverse array of restaurants in the area offer options for dining out or grabbing a quick bite to eat. For entertainment, theaters such as Riviera Cinema are nearby for enjoying movies. Places of worship like Ward Church and Church of the Holy Family cater to spiritual needs. Overall, Farmington presents a well-rounded environment with amenities that cater to both practical and recreational needs for seniors looking to enjoy their golden years in this area.

Pharmacies

• Walgreens (0.3 miles)
• Kroger Pharmacy (0.4 miles)
• Rite Aid (2.1 miles)
• Walgreens (2.2 miles)
• Rite Aid (3 miles)
• CVS Pharmacy (3 miles)
• Meijer Pharmacy (3.2 miles)

Physicians

• Beaumont Midwest Internal Medicine Associates (0.4 miles)
• Asthma & Allergic Disease Center (0.4 miles)
• Ophthalmic Specialists of Michigan - Livonia Office (2.2 miles)
• Livonia Dermatology (3.6 miles)
• Mendelson, Jeffrey D, Md - Mendelson Orthopedics (3.8 miles)
• Michigan Institute For Neurological Disorders (4.5 miles)
• Meadowbrook Medical Center (4.8 miles)

Parks

• Flanders Park (0.4 miles)
• Woodland Hills Nature Park (3.4 miles)
• Rotary Park (4.7 miles)
• Liberty Park Playground (6.8 miles)
• Karner Farm (7.7 miles)

Restaurants

• McDonald's (1.1 miles)
• Coaches Corner of Livonia (1.6 miles)
• 2 Rose's Family Restaurant (2 miles)
• Twin Peaks (3 miles)
• Grand Tavern (3 miles)
• Taco Bell (3 miles)
• Chick-Fil-A (3 miles)

Theaters

• Riviera Cinema (1.8 miles)
• Phoenix Theatres Laurel Park Place (2.9 miles)
• Emagine Novi (6.5 miles)

Hospitals

• Botsford Hospital (2.6 miles)
• Trinity Health Wound Care - Livonia Hospital (3.7 miles)
• Henry Ford West Bloomfield Hospital (6.7 miles)
• Providence Park Hospital (7.9 miles)

Cafes

• Panera Bread (3 miles)
• Tim Hortons (3.8 miles)
• Starbucks (5 miles)
• Starbucks (5 miles)
• Starbucks (5.2 miles)
• Starbucks (5.4 miles)
• Panera Bread (5.7 miles)

Places of Worship

• Ward Church (3.8 miles)
• Church of the Holy Family (4.5 miles)
• Brightmoor Christian Church (6.1 miles)