Excellacare Inc

Pros

• Jigar S. demonstrated superb knowledge, professional skills, compassion, and an encouraging attitude.
• He could motivate the patient even when pain and stiffness were at their worst.
• Jigar is truly talented and cares about the welfare of his patients.
• Excellacare is a great place to work, with flexible hours and supportive staff.
• Excellacare offers online training, weekly direct deposit, responsive staff, and generous wages.
• Caregivers give everything they have when they go out to care for families.
• The staff are dedicated, friendly, and professional.
• The office staff are competent, helpful, and responsive.
• Excellacare has provided services that leave clients and families very satisfied.
• Clients and families appreciate the care they receive; caregivers arrive on time and are respectful.
• Excellacare is an exceptional place to work; the staff are friendly and prompt to answer texts, calls, and questions.
• The job is rewarding with tremendous flexibility.

Cons

• The owner paid $25 per employee to obtain positive Google reviews.
• Excellacare is described as horrible.
• Holli Bozeman is lazy and unprofessional.
• The reviewer suggests the staff are of poor quality and recommends others look elsewhere.
• The company failed to find a replacement home health aide for the grandmother, leaving the reviewer very disappointed.
• Client hours are chopped up, indicating scheduling issues.
• Caregivers are mistreated, facing name-calling and complaints from families after the company exhausts them.

Review

Excellacare Skilled Services is portrayed across these testimonials as a company built on a blend of skilled clinical care and a people-centered workplace culture. At the heart of the feedback is a strong sense that the clinicians, especially the physical therapists, bring real expertise, compassion, and energy to their work. One patient's appreciation stands out: a physical therapist, Jigar S., who is described as having superb knowledge, professional technical skill, and a genuinely encouraging attitude. The writer emphasizes that Jigar used a variety of treatment approaches and that his patient, despite pain and stiffness, felt motivated and cared for. The sentiment is not just about technical prowess; it emphasizes empathy, patience, and a "one of a kind" dedication that made a meaningful difference in the patient's recovery. The gratitude is explicit: a heartfelt "thank you" and a declaration of Jigar's exceptional character as a physical therapist.

Beyond individual clinicians, the reviews collectively paint Excellacare as a progressive employer with a focus on development and reliability. Several accounts highlight practical benefits that workers value: online training, weekly direct deposit, responsive staff, and what many describe as generous wages. The caregiver workforce is praised for its dedication to the client families, often in the face of difficult circumstances. Reviewers note that the company serves a population that is frequently Medicaid-based, with families who can be demanding, and that the caregivers nonetheless bring energy, commitment, and a willingness to go the extra mile. The resilience of the caregivers - who persevere when families are challenging and when hours are tight - emerges as a recurring theme, underscoring a culture that values perseverance as part of the job.

The tone of the employee testimonials is overwhelmingly positive regarding the workplace environment. Many writers describe Excellacare as a place where hours are flexible, and where staff are supported by an office culture that emphasizes respect, prompt communication, and a sense of teamwork. The offices are depicted as organized and responsive, with people who are willing to help caregivers align schedules with client needs. Several reviewers highlight the sense of belonging - colleagues who feel like family, and supervisors who recognize holidays, birthdays, and the importance of keeping schedules consistent. The sentiment is that the company offers meaningful, rewarding work with a structure that can accommodate education, family responsibilities, and personal goals, making it a favorable environment for caregivers who want both stability and purpose.

However, the collection of reviews also acknowledges controversy and fluctuations in perception. A segment of the feedback claims that the company has faced criticism and even allegations about reputation management, including a claim that the owner paid employees to post positive Google reviews. Vanessa Metti is identified by some as the owner who responds to posts, and not as an HR professional. This assertion is presented by reviewers as part of a broader discourse about the company's public image. Several comments from former employees reflect mixed experiences: some describe a supportive, collaborative environment with consistent client cases and a strong sense of appreciation from families, while others allege that hours and compensation structures can be complicated by the realities of home health care - such as navigating the gap between W-2 employment and the flexible, sometimes episodic hours that clients require. There are also specific negative claims about individual staff members and client-family experiences, including criticism directed at a particular staff member and a difficult situation involving a grandmother awaiting care. In some instances, those negative accounts are countered by other reviewers who defend the staff and the office, emphasizing that they strive to treat everyone with dignity and respect.

Amid these tensions, the testimonials converge on a core narrative about client care and personal fulfillment. Families receiving services note improvements in independence and quality of life when a caregiver like Jessica or other trusted workers arrive on time, with warmth and professionalism. The office team is frequently cited as capable, responsive, and compassionate, helping to coordinate care, maintain communication, and ensure that the right caregiver matches the client's needs. In several accounts, the relationship between the client families and the Excellacare team grows into something close to a second family, with caregivers developing meaningful bonds with clients and their relatives. The stories emphasize not only the practicalities of scheduling and payroll but also the emotional resonance of meaningful care - caregivers who feel valued and families who feel supported.

Taken together, these reviews depict Excellacare as a company oscillating between a high-impact, client-centered care model and a workplace dynamic that has faced scrutiny and controversy. The positive voices celebrate a workforce that is flexible, dedicated, and capable of delivering person-centered care in challenging contexts. They praise the clinicians' skill, notably Jigar S., and emphasize the importance of compassionate care in helping clients stay safely in their own homes. The employee testimonials celebrate a modern, adaptable workplace with training, dependable pay practices, and a culture that treats staff with respect and appreciation. Yet there remains a thread of critical voices that questions aspects of the company's public reputation, internal management, and the sometimes thorny realities of staffing in home health care. In this landscape, Excellacare emerges as a provider that is deeply valued by many clients and caregivers for its care, flexibility, and sense of family, while also facing questions and debate about its practices and public communications.

Farmington, Michigan offers a convenient and accessible location for seniors looking to settle in a vibrant community. With a variety of pharmacies, physicians, and hospitals within close proximity, residents can easily access essential healthcare services. Additionally, the presence of parks and cafes provides opportunities for leisurely activities and socializing with friends and neighbors. The diverse array of restaurants in the area offer options for dining out or grabbing a quick bite to eat. For entertainment, theaters such as Riviera Cinema are nearby for enjoying movies. Places of worship like Ward Church and Church of the Holy Family cater to spiritual needs. Overall, Farmington presents a well-rounded environment with amenities that cater to both practical and recreational needs for seniors looking to enjoy their golden years in this area.

Pharmacies

• Walgreens (0.3 miles)
• Kroger Pharmacy (0.4 miles)
• Rite Aid (2.1 miles)
• Walgreens (2.2 miles)
• Rite Aid (3 miles)
• CVS Pharmacy (3 miles)
• Meijer Pharmacy (3.2 miles)

Physicians

• Beaumont Midwest Internal Medicine Associates (0.4 miles)
• Asthma & Allergic Disease Center (0.4 miles)
• Ophthalmic Specialists of Michigan - Livonia Office (2.2 miles)
• Livonia Dermatology (3.6 miles)
• Mendelson, Jeffrey D, Md - Mendelson Orthopedics (3.8 miles)
• Michigan Institute For Neurological Disorders (4.5 miles)
• Meadowbrook Medical Center (4.8 miles)

Parks

• Flanders Park (0.4 miles)
• Woodland Hills Nature Park (3.4 miles)
• Rotary Park (4.7 miles)
• Liberty Park Playground (6.8 miles)
• Karner Farm (7.7 miles)

Restaurants

• McDonald's (1.1 miles)
• Coaches Corner of Livonia (1.6 miles)
• 2 Rose's Family Restaurant (2 miles)
• Twin Peaks (3 miles)
• Grand Tavern (3 miles)
• Taco Bell (3 miles)
• Chick-Fil-A (3 miles)

Theaters

• Riviera Cinema (1.8 miles)
• Phoenix Theatres Laurel Park Place (2.9 miles)
• Emagine Novi (6.5 miles)

Hospitals

• Botsford Hospital (2.6 miles)
• Trinity Health Wound Care - Livonia Hospital (3.7 miles)
• Henry Ford West Bloomfield Hospital (6.7 miles)
• Providence Park Hospital (7.9 miles)

Cafes

• Panera Bread (3 miles)
• Tim Hortons (3.8 miles)
• Starbucks (5 miles)
• Starbucks (5 miles)
• Starbucks (5.2 miles)
• Starbucks (5.4 miles)
• Panera Bread (5.7 miles)

Places of Worship

• Ward Church (3.8 miles)
• Church of the Holy Family (4.5 miles)
• Brightmoor Christian Church (6.1 miles)