Excellacare Adult Day Care

Pros

• The physical therapist Jigar S. is highly knowledgeable, technically skilled, compassionate, and encouraging.
• Jigar motivates patients and helps them achieve real results even when pain and stiffness are at their worst.
• Excellacare is described as progressive, with online training, weekly direct deposit, responsive staff, and generous wages.
• The caregivers at Excellacare consistently give their best when caring for families.
• The office staff at Excellacare are friendly, respectful, and prompt in responding to inquiries.
• Excellacare offers a rewarding job with tremendous flexibility in scheduling.
• Excellacare is an exceptional place to work, with dedicated and professional staff.
• The work environment at Excellacare is nice, clean, safe, and healthy.
• Clients and families report satisfaction with Excellacare's services and caregivers.
• Many employees describe Excellacare as a family-like workplace with supportive colleagues.

Cons

• Caregivers report mistreatment, name-calling, and being blamed for service issues when families complain after caregiver hours are exhausted.
• The owner is accused of paying employees $25 to post positive Google reviews.
• Holli Bozeman is described as lazy and unprofessional and as using vulgar language.
• Former employees are criticized online as lacking class for posting complaints about the company.
• The company is criticized for not finding a replacement home health aide for a client, resulting in disappointment.
• Excellacare is labeled as horrible by some reviewers.
• Clients and families are described as demanding and unforgiving, contributing to a challenging work environment.

Review

Excellacare Skilled Services and one of its physical therapists, Jigar S., drew a standout compliment for exceptional care, expertise, and a genuinely caring, encouraging demeanor. The reviewer highlighted Jigar's broad knowledge and professional technical skills, paired with a compassionate and motivating approach. Even when pain and stiffness peaked, Jigar's patience and positive attitude helped sustain progress and confidence. The message from this source is a heartfelt thank-you and a strong belief that Jigar is "truly one of a kind" among physical therapists, underscoring the real, tangible results achieved through his treatments.

Beyond the individual clinician, the reviews paint a picture of Excellacare as a forward-thinking employer. Several remarks describe it as a very progressive workplace, thanks to online training, weekly direct deposits, responsive staff, and generous wages. This combination appears to contribute to a sense of professional respect and financial reliability for those who work for the company, with many employees praising the flexibility and the supportive environment that accompanies caregiving roles.

A recurring theme is the challenging nature of home healthcare, particularly when serving Medicaid recipients who can be demanding. A long-time observer notes knowing Excellacare for years because of its field representatives, and recounts the tough, often stressful reality caregivers face: families can be quick to complain, and the job requires a high level of dedication and resilience. The Roseville office is mentioned as a place where caregivers "give everything they have" in service to families, a sentiment that contrasts with the frequent negative reactions families sometimes express. The reviewer suggests that it's easy to complain, especially when care needs are intense and resources are stretched.

The narrative also includes contentious points about online reputation and management. A reviewer asserts that the owner, Vanessa Metti, paid $25 per employee to solicit positive Google reviews, and notes that Metti is the owner rather than an HR person, frequently responding to comments. The reviewer indicates they did not lower their rating, citing that their spouse still works for the company, and notes that some former employees who post negative comments may reflect poorly on them. They also reflect on broader industry dynamics, such as the complexity of Home Health Care where hours are fragmented and workers are W-2 employees but often operate in ways reminiscent of independent contractors. The reviewer acknowledges responses from the owner but stresses the broader context of working in this field.

Amid these discussions, several reviewers share positive client stories and praise for office staff. One account describes Excellacare as an exceptional place to work with flexible hours, noting respectful coordination and proactive help in aligning clients with caregivers. A caregiver recounts how supportive the office staff are, and how consistently cases become available, reinforcing a sense of belonging and purpose. In another strand, a reviewer mentions that Excellacare has been serving their elderly mother for more than a year, with a caregiver who is friendly, punctual, and respectful, enabling the mother to stay independent at home. The competence and helpfulness of the office team are highlighted as a key factor in the positive experience for families.

The reviews also celebrate personal satisfaction and professional longevity within Excellacare. Several accounts come from people who have worked with the company for multiple years, praising the team-oriented culture, the attentiveness of colleagues, and the feeling of being valued. There are explicit remarks about the flexibility of schedules and the ability to balance work with life responsibilities, including education. People express gratitude for dependable payroll practices and the ongoing support that helps them maintain consistent client relationships. The sense of partnership with clients and families - treating clients like a second family and building lasting bonds with assigned families - is a common thread, reinforcing a positive, rewarding work environment.

Overall, the collection presents Excellacare as a company that many caregivers and families view favorably. The strongest endorsements center on the compassionate care delivered by clinicians like Jigar, the flexibility and supportive culture for staff, and the meaningful continuity of care students and seasoned workers alike can achieve with clients. Yet there are notable tensions surrounding reputational management and the inherent challenges of the home healthcare landscape, including criticisms from some former employees and accusations about how online reviews are cultivated. Despite these tensions, the sentiment from current staff and client families repeatedly emphasizes dedication to quality care, responsive communication, and a work environment that tends to value both the people receiving care and the professionals who provide it.

Located in the heart of Farmington Hills, Michigan, this bustling neighborhood offers a variety of amenities and services that cater to seniors looking for convenience and comfort. With multiple pharmacies such as Walgreens and Kroger Pharmacy nearby, access to medication and healthcare is readily available. Physicians' offices like Beaumont Midwest Internal Medicine Associates and Asthma & Allergic Disease Center are conveniently located for regular check-ups and specialized care. For recreation, parks like Flanders Park provide a serene environment for outdoor activities. Dining options range from fast food chains like McDonald's to family-friendly restaurants such as Rose's Family Restaurant. The area also boasts theaters like Riviera Cinema for entertainment options. Hospitals like Botsford Hospital ensure quick access to medical care in case of emergencies, while cafes like Panera Bread offer a cozy spot for socializing over coffee. Places of worship like Brightmoor Christian Church cater to spiritual needs within the community, making this neighborhood an ideal choice for seniors seeking a well-rounded living experience.

Pharmacies

• Walgreens (0.3 miles)
• Kroger Pharmacy (0.4 miles)
• Rite Aid (2.1 miles)
• Walgreens (2.2 miles)
• Rite Aid (3 miles)
• CVS Pharmacy (3 miles)
• Meijer Pharmacy (3.2 miles)

Physicians

• Beaumont Midwest Internal Medicine Associates (0.4 miles)
• Asthma & Allergic Disease Center (0.4 miles)
• Ophthalmic Specialists of Michigan - Livonia Office (2.2 miles)
• Livonia Dermatology (3.6 miles)
• Mendelson, Jeffrey D, Md - Mendelson Orthopedics (3.8 miles)
• Michigan Institute For Neurological Disorders (4.5 miles)
• Meadowbrook Medical Center (4.8 miles)

Parks

• Flanders Park (0.4 miles)
• Woodland Hills Nature Park (3.4 miles)
• Rotary Park (4.7 miles)
• Liberty Park Playground (6.8 miles)
• Karner Farm (7.7 miles)

Restaurants

• McDonald's (1.1 miles)
• Coaches Corner of Livonia (1.6 miles)
• 2 Rose's Family Restaurant (2 miles)
• Twin Peaks (3 miles)
• Grand Tavern (3 miles)
• Taco Bell (3 miles)
• Chick-Fil-A (3 miles)

Theaters

• Riviera Cinema (1.8 miles)
• Phoenix Theatres Laurel Park Place (2.9 miles)
• Emagine Novi (6.5 miles)

Hospitals

• Botsford Hospital (2.6 miles)
• Trinity Health Wound Care - Livonia Hospital (3.7 miles)
• Henry Ford West Bloomfield Hospital (6.7 miles)
• Providence Park Hospital (7.9 miles)

Cafes

• Panera Bread (3 miles)
• Tim Hortons (3.8 miles)
• Starbucks (5 miles)
• Starbucks (5 miles)
• Starbucks (5.2 miles)
• Starbucks (5.4 miles)
• Panera Bread (5.7 miles)

Places of Worship

• Ward Church (3.8 miles)
• Church of the Holy Family (4.5 miles)
• Brightmoor Christian Church (6.1 miles)