Angels at Home Care - Farmington Hills

Pros

• Angels at Home Care is consistently praised for compassionate and reliable care.
• The caregivers are described as angels - kind, patient, and capable, providing both companionship and practical help.
• Jerry and his team are professional, knowledgeable, and go above and beyond to keep loved ones safe and well cared for.
• The agency offers dependable around-the-clock availability and flexible scheduling to fit families' needs.
• Families report peace of mind knowing their loved ones receive personalized, high-quality care.
• The staff are punctual, professional, and respectful of privacy with strong attention to detail.
• The care for dementia and related conditions is thorough, compassionate, and well suited to each individual.
• The office and owner are accessible, responsive, and supportive throughout the care process.
• Angels at Home Care is highly recommended and considered a valuable asset to families.

Cons

• The reliability of Angels at Home Care was criticized, with multiple call-offs and caregiver replacements during service.
• Some reviewers described the management and ownership as unprofessional and dishonest.
• There were constant scheduling problems and changes in caregivers to avoid overtime costs.
• Caregivers were late for shifts and did not perform the services requested.
• Some caregivers slept during shifts and were billed for the time.
• The overall experience was described as horrible and worsened over time.
• Some caregivers were not engaged and spent time watching TV instead of assisting the person.
• There was inconsistency among workers, with some not certified and lacking the necessary skills.
• There were accusations of not paying employees promptly, causing financial instability for families.

Review

Angels at Home Care is best suited for families who want high-touch, at-home support for an aging loved one - especially when dementia, post-hospital recovery, or ongoing daily living assistance are central needs. The group excels at keeping a loved one in familiar surroundings while delivering compassionate companionship, meal prep, shopping help, and memory-stimulating activities. The leadership and frontline team are deeply involved, with owners and coordinators frequently coordinating care, meeting families, and stepping in personally when needed. For households seeking thorough, personal attention and the ability to scale care up or down, this agency is a strong match.

Alternative paths deserve consideration when reliability and predictability in scheduling are non-negotiables. Some reviews highlight frequent call-offs, last-minute caregiver changes, or uneven caregiver certification. For families requiring a rigid, clockwork schedule with guaranteed staffing, or a setting with on-site medical oversight, in-home care may not feel sufficient. Additionally, for those whose primary need is skilled nursing or highly technical medical supervision, traditional home health or a licensed facility with dedicated medical staff may be more appropriate. The presence of a few outlier experiences signals the importance of clear contracts and backup plans.

The strongest positives center on 24/7 responsiveness, caregiver matching, and a genuine emphasis on patient comfort. The agency routinely delivers around-the-clock coverage, handles live-in arrangements, and provides a rapid response when needs shift - often within days. Families repeatedly note staff who are patient, kind, and well-informed about dementia and aging. The ability to tailor routines - shopping, meal prep, memory exercises, and even social engagement - creates tangible peace of mind. When emergencies arise or care needs evolve, the owner and team have shown a willingness to adapt quickly, underscoring a practical, hands-on approach.

Further strengths appear in caregiver continuity and family collaboration. Several reviews describe long-standing caregiver relationships with patients, sometimes maintaining the same aide for extended periods. This continuity translates into trust, better safety cues, and a sense of continuity for both the senior and the family. The staff's engagement with hobbies and daily activities helps maintain a meaningful quality of life. The office team's responsiveness, willingness to explain options, and readiness to assist with insurance or long-term-care planning add practical value beyond basic daily tasks. When care is dialed into fit and preference, the overall experience earns high marks.

Yet, risk factors exist and must be weighed. Reliability concerns, including call-offs and replacements, can disrupt routines and stress families during fragile times. Some caregivers have been critiqued for not engaging as expected or for inconsistent performance, and a minority of reviews flag management issues around scheduling, overtime, or payroll practices. Not every aide is certified for every service, and a handful of experiences describe uneven teamwork or a lack of proactive communication. These factors do not negate the agency's strengths but do justify explicit expectations and robust backup plans.

In the end, Angels at Home Care serves as a practical, capable partner for families seeking to keep a loved one at home with dignity, companionship, and seasoned dementia support. The combination of quick access to care, compassionate staff, and active owner involvement creates a compelling case for those who prize personalized attention and flexibility over a rigid institutional setting. For families prioritizing a steady, low-stress care trajectory and willing to invest in careful caregiver matching and strong communication practices, this agency is worth pursuing. To proceed confidently, arrange a meet-and-greet with the owner, request references, and insist on a clear care plan, defined backup staffing, and upfront clarity on rates and overtime.

Located in Farmington Hills, Michigan, this area offers a variety of amenities and services that cater to the needs of seniors looking for a comfortable and convenient living environment. With multiple physicians' offices and medical centers within a short distance, residents have easy access to healthcare services. Additionally, there are several pharmacies nearby for medication needs. The dining options range from fast-food chains like McDonald's and Taco Bell to sit-down restaurants such as Duo Restaurant & Lounge, offering a diverse selection of cuisine. For relaxation and recreation, there are numerous parks within a few miles, providing opportunities for outdoor activities. In terms of entertainment, there are theaters like Riviera Cinema nearby for movie buffs. Lastly, places of worship like Brightmoor Christian Church and St Hugo of the Hills Church offer spiritual support for those seeking a community connection.

Physicians

• Millenium Diagnostic Center (0.5 miles)
• Beaumont Medical Center - West Bloomfield (1.3 miles)
• Michigan Institute For Neurological Disorders (1.6 miles)
• Providence Medical Center (1.8 miles)
• Lakes Urgent Care (5.3 miles)
• Beverly Hills Orthopedists (6 miles)
• Beaumont Midwest Internal Medicine Associates (6.4 miles)

Pharmacies

• Walgreens (1.1 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.6 miles)
• Rite Aid (3.6 miles)
• CVS Pharmacy (4.5 miles)

Restaurants

• Duo Restaurant & Lounge (2 miles)
• McDonald's (2.7 miles)
• Taco Bell (3.2 miles)
• Wendy's (3.5 miles)
• 2 Rose's Family Restaurant (4.1 miles)
• Kerby's Koney Island (4.5 miles)
• McDonald's (5 miles)

Cafes

• Starbucks (2.5 miles)
• Tim Hortons (2.7 miles)
• Starbucks (3.3 miles)
• Starbucks (4.2 miles)
• Starbucks (5.5 miles)
• Starbucks (6.1 miles)
• Starbucks Reserve (6.6 miles)

Parks

• Woodland Hills Nature Park (3.2 miles)
• Karner Farm (4.3 miles)
• Flanders Park (5.8 miles)
• Dodge #4 State Park (6.4 miles)
• Shain Park (6.5 miles)
• Liberty Park Playground (7.8 miles)

Hospitals

• Henry Ford West Bloomfield Hospital (3.5 miles)
• Botsford Hospital (5.8 miles)

Theaters

• Riviera Cinema (5 miles)
• Emagine Novi (7.8 miles)

Places of Worship

• Brightmoor Christian Church (5.7 miles)
• St Hugo of the Hills Church (6.5 miles)
• Church of the Holy Family (7.1 miles)