Cypress Home Care Inc

Pros

• Cypress is described as very professional and caring for both employees and clients.
• The company is praised for flexible hours and the ability to balance work with family responsibilities.
• Caregivers report on-time pay and a helpful, available office staff.
• Cypress is viewed as a great place to work, with friendly and supportive management.
• The company values employees and provides opportunities, bonuses, and holiday gifts.
• Clients and families note reliable caregivers who are on time and attentive.
• Many reviewers call Cypress the best home care agency they've worked for and highly recommend it.

Cons

• They are not based on what their customers want or need.
• They do not pay enough for gas, and workers only get 20 hours of drive time for all clients.
• They limit what clients' loved ones can do.
• There is no consistency in when their workers show up to work.
• There is fraudulent manipulation of Google reviews (gift card incentives for five-star ratings).
• The agency terminated service for a loved one without notice.
• There is inconsistent care, frequent no-call/no-shows, little to no communication from management, and a high turnover rate.
• There is unprofessionalism, incompetence, and bias in dealings with the owner or longtime office manager.
• The reviewer advises others to pass on this agency.

Review

Cypress Home Care is described by many caregivers and families as a largely positive and people-centered agency, one that has undergone meaningful changes and remains focused on both client well-being and employee satisfaction. Across dozens of voices, the tone is frequently warm and appreciative: caregivers praise the professionalism of the team, the option to choose preferred clients, and the flexibility that helps them balance work with personal responsibilities. Clients also highlight reliable, empathetic care from the caregivers, noting that the staff often arrives on time, takes ownership of tasks, and builds meaningful relationships with the people they serve. Several comments emphasize how Cypress has created a culture where staff feel supported, which in turn translates into better care for clients.

A recurring strength cited by staff is the flexibility of scheduling and the ability to accommodate school schedules, childcare needs, and other life commitments. Many reviewers, including students and working parents, describe Cypress as a good fit because they can juggle classes or home responsibilities while still maintaining steady employment. There are explicit mentions of the company's supportive approach to hours and client assignments, with several employees highlighting the opportunity to select clients they are comfortable with and to adjust hours around personal obligations. The sentiment is that such flexibility reduces stress, helps workers stay in their roles longer, and fosters a sense of stability and continuity for both caregivers and the families they serve. In addition, some reviewers point to bonuses, gifts for holidays, and a generally upbeat, respectful office atmosphere as further reasons Cypress stands out as a preferred employer in the home care sector.

Professionalism and communication also come up as notable strengths. Numerous accounts describe an office team that is helpful, responsive, and proactive in coordinating care for clients. Staff members like Alexa, Kelsey, and Rachel are singled out in a few reviews as especially knowledgeable and approachable when questions arise. The sense from many employees is that there is a real commitment to clear communication and to supporting caregivers in solving problems as they come up. This sense of partnership with the administrative side of the organization is repeatedly linked to positive experiences at the client level, with caregivers who feel prepared and supported when delivering in-home care.

From the client perspective, Cypress is frequently portrayed as caring and attentive. Reviewers describe caregivers who are punctual, thorough, and respectful of family routines and preferences. There is appreciation for the way staff go out of their way to build rapport with clients and their families, ensuring that the care plan aligns with each person's needs. The positive tone is reinforced by statements that families feel protected, valued, and attended to when Cypress is involved, and several reviews suggest lasting relationships with caregivers that feel more personalized and attentive than expected.

Yet, alongside the strong positive sentiment, there are notable concerns raised by some reviewers. A subset of accounts describes inconsistent care, frequent call-no-shows, and limited communication from management, painting a picture of high turnover and variability in the patient experience. These voices caution that while many caregivers deliver excellent service, there are times when reliability and coordination fall short, which can be frustrating for families relying on steady, predictable schedules. A few reviewers accuse management of being defensive or unresponsive when concerns are raised, including an instance where a long-standing employee felt their feedback was dismissed. One particularly vocal review references termination without notice after expressing concerns, highlighting a risk some families perceive when issues are not resolved through open dialogue.

There are also sharper criticisms that touch on policy and ethics. Some reviewers question practices around incentive-based reviews, alleging that gift cards for five-star ratings compromise authenticity and trust. This member of the community frames it as fraud and urges potential clients to consider other agencies in the Lansing area, underscoring a fear that outside-the-line practices could undermine client confidence. In the same vein, a couple of comments address the perceived mismatch between client needs and service delivery, suggesting that some decisions or actions by the company do not consistently reflect the best interests of the people receiving care.

Another practical concern that appears in several reviews is related to compensation structures, particularly regarding transportation costs and drive time. Several voices express that gas reimbursement is not sufficient and that the logistics of serving multiple clients can strain resources. These concerns are paired with remarks about the geographic spread of clients and how that can affect both caregiver workload and the overall efficiency of care delivery. While this is not universal, it is a thread that appears alongside praise for flexibility, pointing to a complex balance Cypress must manage between supporting staff and meeting client needs across different areas.

Taken together, the collection of reviews depicts Cypress Home Care as an organization with strong, positive foundations in professional conduct, staff support, and flexible client-centered scheduling. The company is celebrated for its caring culture, the ability to tailor assignments to personal strengths and childcare requirements, and for staff who feel valued and paid reliably. At the same time, there are credible cautions about consistency in care, the responsiveness of management, and some controversial practices that could undermine trust if not addressed. For families weighing Cypress as a home care option, the overall picture suggests a company that succeeds in delivering compassionate, personalized care and offers meaningful opportunities for caregivers to grow and thrive - while also needing ongoing attention to communication, reliability, and transparent, ethical practices to ensure every client experiences the best possible standard of service.

This area of East Lansing, Michigan is a bustling and convenient neighborhood with easy access to medical care, pharmacies, cafes, restaurants, theaters, parks, places of worship, and transportation options. With several physicians and Sparrow Hospital just a short distance away, residents can feel confident in their healthcare needs being met. There are also a variety of dining options nearby, offering diverse culinary experiences. Parks provide opportunities for outdoor recreation and relaxation. Places of worship offer spiritual community connections. The presence of public transportation options like Amtrak and U-Haul Moving & Storage make it easy for seniors to travel as needed. Overall, this part of East Lansing offers a well-rounded environment for senior living with amenities and services within close proximity.

Physicians

• Dr Limonoff (0.1 miles)
• Sparrow Family Health Center North (0.5 miles)
• Allergy & Asthma Clinic of East Lansing (0.5 miles)
• Capital Infusion Center (0.5 miles)
• Kirsten E. Dickinson, MD, FAAD (0.6 miles)
• Lansing Neurosurgery (0.6 miles)
• Forefront Dermatology (0.6 miles)

Pharmacies

• Meijer Pharmacy (0.3 miles)
• Rite Aid (1.1 miles)
• Health Mart Pharmacy (1.2 miles)
• Walgreens (1.4 miles)
• Sparrow Pharmacy Plus - Sparrow Health Center Lansing (1.4 miles)
• Rite Aid (1.5 miles)
• Walgreens (1.8 miles)

Cafes

• Starbucks (0.4 miles)
• Starbucks (1 miles)
• Foster Coffee Company (1.8 miles)
• Starbucks (1.9 miles)
• Starbucks (2.4 miles)
• Biggby Coffee (2.9 miles)
• Chapelure (3.3 miles)

Restaurants

• Jimmy's Pub (0.9 miles)
• Reno's East (1 miles)
• McAlister's Deli (1 miles)
• Bravo! Italian Kitchen (1.1 miles)
• P.F. Chang's China Bistro (1.1 miles)
• Culver's (1.3 miles)
• Boston's Restaurant & Sports Bar (1.3 miles)

Theaters

• NCG Eastwood Cinemas (1.1 miles)

Parks

• Patriarche Park (1.5 miles)
• Granger Meadows Park (2.3 miles)
• Hidden River Park (2.4 miles)
• Rotary Park (3.2 miles)

Places of Worship

• Ascension Lutheran Church (2.4 miles)
• University Reformed Church (3 miles)

Transportation

• U-Haul Moving & Storage (2.5 miles)
• Amtrak (2.8 miles)

Hospitals

• Sparrow Hospital- 4 Foster (2.8 miles)
• Sparrow Health System (2.8 miles)
• Sparrow Regional Neonatal Icu (2.8 miles)
• Sparrow Hospital Cafeteria (2.8 miles)
• Halliday Renee Pa Sparrow Hospital Lansing (2.8 miles)
• Sparrow Pharmacy Main Campus (2.8 miles)
• Sparrow Cath Lab (2.8 miles)