Cypress Home Care Inc in East Lansing, MI

Pros

• Cypress is praised for delivering amazing care to its clients and teams.
• Cypress' caregivers consistently provide excellent care.
• Cypress is very professional and understanding, making it a good place to work for pregnant employees.
• Cypress pays on time and has helpful staff who answer questions, such as Alexa, Kelsey, and Rachel.
• Cypress is a great place to work with great people.
• Cypress offers flexible hours and schedules that fit busy family lives.
• Cypress is very caring for its employees and clients.
• Cypress makes it easy to keep a job, offers bonuses and holiday gifts, and is highly recommended.
• Cypress is widely regarded as one of the best home care agencies to work for, valuing both staff and clients.

Cons

• Cypress is not based on what customers want or need.
• Cypress does not pay enough for gas, and workers only get 20 hours of drive time for all clients.
• There is no consistency in when Cypress staff show up to work.
• There is inconsistent care, frequent no-call/no-shows, little to no communication from management, and a high turnover rate.
• Employees were offered gift cards in exchange for 5-star Google reviews, which constitutes fraud.
• There is unprofessionalism, incompetence, and bias in dealings with the owner and the long-time office manager.
• The agency terminated working with a loved one without any notice.
• There are many other agencies in the Lansing area; any of them would be better than Cypress.

Review

Cypress Home Care Inc. is best suited for families who want to keep a loved one at home in East Lansing and surrounding communities and who value a person-centered, caregiver-matching approach over a one-size-fits-all model. The strongest fit is for households that can thrive with flexible scheduling, ongoing relationship building, and a culture that prioritizes both client comfort and staff well-being. It works well for students, part-time professionals, and retirees who need dependable, local care that follows a familiar routine, with the ability to choose which clients and hours feel most compatible. In short, Cypress serves families seeking intimate, home-based support rather than a traditional facility experience.

However, families should explicitly assess the risks that a flexible, relationship-driven model can carry. A subset of reviews report inconsistent care, no-call/no-shows, and limited management communication, all of which threaten daily safety and continuity. There are also serious claims about management responsiveness and, in one account, allegations of fraud tied to reviews. Those red flags do not define every experience, but they signal the need for careful due diligence: request current client references, insist on written backup coverage plans, and probe how the office handles scheduling changes. For households requiring rigid coverage, 24/7 guarantees, or highly standardized care protocols, alternatives deserve serious consideration.

On the plus side, Cypress earns high marks for staff-facing strengths that translate into reliable in-home care. Caregivers are praised for professionalism, empathy, and the ability to select preferred clients and hours, which supports longer tenures and better familiarity with a loved one's routines. Office teams are described as supportive and accessible, with timely pay and bonuses that reinforce loyalty. Families often note the impact of a consistent, compatible aide on comfort, mood, and overall well-being. When these advantages align with a clear care plan and anticipated scheduling, many households experience fewer disruptions and clearer expectations than with some rivals.

Yet the cons cannot be dismissed. The most impactful gaps center on consistency and communication: abrupt schedule changes, late arrivals, and sporadic updates that leave families guessing about who will be at the door. High turnover compounds this problem, making smooth care harder to sustain over months, especially for clients with complex needs. One review highlights concerns about ownership and a defensive response to criticism, including termination of a client relationship without notice. These patterns matter: without robust back?up plans, written care plans, and a dependable escalation path, risk of lapses grows. The agency's strong culture and caregiver empowerment help, but they may not fully compensate for a lack of predictable staffing.

Practical decision steps help families separate fit from risk. During intake, demand a written care plan with assigned caregiver roles, visit frequency, and backup coverage for sickness or vacations. Ask how caregiver assignments are made, what percentage of visits are backed up by substitutes, and how fast the office responds to missed visits or complaints. Clarify travel time compensation, gas reimbursement, and what triggers a caregiver rotation. Request references from current clients and observe a trial period with a no-cost, short-term arrangement to judge consistency, communication, and genuine compatibility with the loved one.

In the end, Cypress Home Care Inc. is a strong option for families prioritizing personalized, home-based care, caregiver compatibility, and a flexible schedule that can adapt to changing needs. The positives - caring staff, accessible management, and a culture that values employees - often translate into reliable, compassionate support for a loved one staying at home. The caveats are real: inconsistent care or abrupt administrative gaps can disrupt routines and safety if not actively managed. For households where structure and guaranteed staffing are nonnegotiable, consider alternatives such as larger, more standardized agencies or facility-based care. Conduct thorough interviews, demand a concrete care plan, and pilot the service to confirm Cypress meets the specific care priorities.

This area of East Lansing, Michigan is a bustling and convenient neighborhood with easy access to medical care, pharmacies, cafes, restaurants, theaters, parks, places of worship, and transportation options. With several physicians and Sparrow Hospital just a short distance away, residents can feel confident in their healthcare needs being met. There are also a variety of dining options nearby, offering diverse culinary experiences. Parks provide opportunities for outdoor recreation and relaxation. Places of worship offer spiritual community connections. The presence of public transportation options like Amtrak and U-Haul Moving & Storage make it easy for seniors to travel as needed. Overall, this part of East Lansing offers a well-rounded environment for senior living with amenities and services within close proximity.

Physicians

• Dr Limonoff (0.1 miles)
• Sparrow Family Health Center North (0.5 miles)
• Allergy & Asthma Clinic of East Lansing (0.5 miles)
• Capital Infusion Center (0.5 miles)
• Kirsten E. Dickinson, MD, FAAD (0.6 miles)
• Lansing Neurosurgery (0.6 miles)
• Forefront Dermatology (0.6 miles)

Pharmacies

• Meijer Pharmacy (0.3 miles)
• Rite Aid (1.1 miles)
• Health Mart Pharmacy (1.2 miles)
• Walgreens (1.4 miles)
• Sparrow Pharmacy Plus - Sparrow Health Center Lansing (1.4 miles)
• Rite Aid (1.5 miles)
• Walgreens (1.8 miles)

Cafes

• Starbucks (0.4 miles)
• Starbucks (1 miles)
• Foster Coffee Company (1.8 miles)
• Starbucks (1.9 miles)
• Starbucks (2.4 miles)
• Biggby Coffee (2.9 miles)
• Chapelure (3.3 miles)

Restaurants

• Jimmy's Pub (0.9 miles)
• Reno's East (1 miles)
• McAlister's Deli (1 miles)
• Bravo! Italian Kitchen (1.1 miles)
• P.F. Chang's China Bistro (1.1 miles)
• Culver's (1.3 miles)
• Boston's Restaurant & Sports Bar (1.3 miles)

Theaters

• NCG Eastwood Cinemas (1.1 miles)

Parks

• Patriarche Park (1.5 miles)
• Granger Meadows Park (2.3 miles)
• Hidden River Park (2.4 miles)
• Rotary Park (3.2 miles)

Places of Worship

• Ascension Lutheran Church (2.4 miles)
• University Reformed Church (3 miles)

Transportation

• U-Haul Moving & Storage (2.5 miles)
• Amtrak (2.8 miles)

Hospitals

• Sparrow Hospital- 4 Foster (2.8 miles)
• Sparrow Health System (2.8 miles)
• Sparrow Regional Neonatal Icu (2.8 miles)
• Sparrow Hospital Cafeteria (2.8 miles)
• Halliday Renee Pa Sparrow Hospital Lansing (2.8 miles)
• Sparrow Pharmacy Main Campus (2.8 miles)
• Sparrow Cath Lab (2.8 miles)